We had the most professional and respectful experience with this funeral home. As someone that has…read morelost most of my close family members, I unfortunately have quite a bit of history with funerals. To say Ralph provided excellent assistance is actually an understatement. Ralph is amazing, and made sure to go out of his way to ensure every part of the service and burial was perfect. Any hiccups we ran into he took on instantly and made them disappear. The facility is beautiful, their services are top notch, and our family and friends were well taken care of throughout the entire process. I can't thank Ralph and his staff enough. Everyone there is lovely...Mamie, Courtney, Dan, Mike, Alice, Hank...I'm sure I'm forgetting some but just know the staff is marvelous and they work so hard to make this part of your loved ones life as seamless and easy as possible. I will, and already have, recommend this funeral home to anyone I know in this area. Their dedication to their work is truly appreciated. Thank you all from the bottom of our hearts.

A week ago, I attended my mother-in-law's funeral. At my father-in-law's request, I adjusted,…read morecropped, and made other necessary adjustments to the photos to be uploaded to the funeral home's website for a slide presentation memorial as part of the funeral package the family had purchased. The funeral home's upload portal was easy to use and had an option whereby one could add captions as desired. I chose to add two captions--both of which were directions to the person who would handle the download and final creation of the slide presentation. My caption/instructions were that one of the photos should be at the beginning of the presentation and the other should be in the middle. Said captions also included instructions to delete them. Because I've worked in the graphics industry for decades and have built up a healthy professional paranoia, I asked my wife to call the contact person to explain what I'd done and confirm that they would follow the instructions and delete the captions. I was in the car with her when she made the call, so I know the contact person did indeed understand and agree to the request. On the day of the funeral, we arrived early to bring food for the family and put that in a luncheon area set aside for such. I noted then that there was a rather lackadaisical atmosphere among the funeral home workers, but didn't immediately think anything of it. Then someone handed me the printed program for the funeral. I scanned through it and immediately found a grammatical error in the text. The line as printed was "I heart no more"; it should have said, "I hurt no more". Further investigation revealed that the poem had been given as a print-out to the funeral home personnel and must perforce have been typed in by hand by a funeral home employee. So, lack of proofreading--a simple enough thing for a half-page program. At this point, I'm beginning to wonder about that slide presentation. Sure enough, instructions were half-followed. One of the captions was removed, the other was there, bold as you please. Now, either of these things alone, I'd be willing to give a pass. But the two coupled with the lackadaisical attitude I noted earlier? A family spends upward of $30,000 for the dignity of their loved one's memorial service and has a reasonable expectation of professional service. These two instances are surely some of the easiest portions of the service to provide a grieving customer. And if you consider that these are only the visible mistakes in care, you must also wonder what has occurred behind the scenes which would give one pause. I think this was negligent behavior and I suggest that if you are looking for a funeral home which will get things right, you should indeed look elsewhere.

Because I have had cancer and cannot obtain life insurance, I decided to Pre-pay for both mine and…read moremy wife's final expenses - first mine and that after I paid that off I would work on my wife's expenses. I "shopped" around visiting and talking to funeral homes to get the best value. I selected Chattanooga Funeral Home North Chapel and I have never regretted it. Because I chose their funeral home - I got FREE opening and closing of my our lots - a savings of $3,600! The staff were exceptionally nice - especially Kay. Recently a family member passed away and North chapel did the service. We couldn't be happier. I would highly recommend them.

They were a great help during our family's time of distress. They were patient and guided us…read morethrough the decisions, timing, and arrangements. Their facilities were comfortable, which is important when you'll be at the location for several hours (planning and then the visitation). There was even a playroom for small children. Their East Chapel was conveniently located off of I-24 making it readily accessible for out-of-town/state family.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial® professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Recently I had the opportunity to visit Heritage Funeral Home in Chattanooga to plan for the…read morefuture. I met several staff members there and all were very friendly and accommodating. I wanted to plan for my funeral and pay for the cost to not have that burden placed on my loved ones. I met with their staff Teresa and Stephanie and they worked with me making my plans as to what my final wishes were. Every aspect was covered so I know there will be little to nothing left for my family to do. I dreaded making my plans but Teresa made this so very easy and I felt extremely comfortable with my final wishes. I recommend Heritage Funeral Home and Teresa Barnes for making a difficult situation easier.

My family recently needed the services of Heritage Funeral Home. They were very kind and very…read moreaccommodating. They made a very difficult time a little easier. They are very professional and very respectful. My family is thankful. Katie Fleming Miller