tl;dr: Terrible food. Actively hostile customer service.
OK, so I had a truly horrific experience with this place. In fact, the experience was so bad I had to video it, and afterwards I downloaded Yelp and created a Yelp account just to see if I was a very unlucky person, or if other people had had similar experiences.
For whatever reason, there are a couple of very negative, recent reviews that seem perfectly legitimate to me, but they're in the "unrecommended" section. So it seems even Yelp's reviews have reviews. Because it seems unlikely that most people would look in the "unrecommended review" section, I had to add my dissenting voice to the positive reviews... some of them from 10 years ago.
Let me put this as succinctly as possible. I bought chips and a chicken and mushroom pie from the "English" side of the menu in March 2017:
- pie was clearly from ancient times; only the filling was edible, the pastry both of the top and bottom rock hard and ... inedible.
- chips were clearly refries from several goes around ... inedible.
Ok, so pretty bad so far. But what was worse was when I went back to complain:
- I was spoken about in front of my face extremely rudely in a language they thought I couldn't understand (Cantonese) - but I could - I was shocked
- I was called a liar, that I had engineered the whole situation to get money out of them ("we get that alot around here" - direct quote) and they *CALLED THE POLICE* because I refused to simply accept that they had ripped me off for inedible, expensive food
When the police (yes you're reading this right) arrived, they went on to call me a liar etc. Is asking for a refund on inedible takeaway food that cost under a fiver pathetic? Maybe, but I was poor, ill, and really didn't need to be taken advantage of at the time. Perhaps - just perhaps - it's MORE pathetic to call the police on a perfectly calm customer, acting in good faith, and call them names etc? In the end, as I was discussing the "issue" with the police outside, the manager, who had been showing off how rich he was and how it would be so easy to provide me a refund, threw £1.80 on the floor in front of me and the two police officers. Firstly, that's incredibly rude, the police obviously thought it was out of order, and these people still owe me £2. Not just for me, but for everyone they are clearly selling food to that has been cooked and recooked so much that the "sell by" dates are from different geological eras, and when they politely ask for some restitution, they have their appearance mocked, they are bluntly called liars, and the police are called. Most people aren't likely to stick up for themselves against such hostility. So I decided to, for me, and for them. (But mainly me obviously).
Terrible food. Actively hostile customer service. There's a much much nicer fish and chip shop a few doors up the street, and for Chinese food - literally any other option is going to be better, because remember, if these people serve you inedible slop, you have no right to complain and will likely have the authorities called on you if you attempt to.
Because the food was so bad and no attempt to resolve the situation in anything other than an aggressive, rude and patronising way, I am also making a report to Environmental Health. read more