I want to be very clear: the clinical care at this location was decent. My provider was…read morecompassionate and helpful. Unfortunately, the front office staff -- specifically Alicia and Brianna -- made continuing treatment here impossible. From my very first appointment, there were serious issues with billing and communication. Alicia gave me multiple different copay amounts, was rude when I asked for clarification, and created unnecessary stress during a visit where I was already anxious. The visit was handled so poorly that Brianna offered to waive it entirely -- not because I requested anything, but because the service had been that bad. Over time, it became obvious that Alicia and Brianna use the same passive-aggressive, dismissive style of communication. It's a pattern, not an isolated incident. Every interaction was overly polite on the surface but evasive and unclear underneath. Instead of answering direct questions, they consistently redirected, provided contradictory information, or responded with scripted messages that avoided accountability. At one point, I saw two completely different balances in their system -- one for $196 and another for over $600. When I asked why these numbers existed and what they were based on, Brianna's response was to bring up the waived first visit, as if that justified the inconsistency or shifted responsibility onto me. It felt like a passive-aggressive attempt to connect unrelated issues instead of providing a real explanation. And to be very direct: I don't appreciate being patronized by staff who clearly aren't equipped to explain their own billing system. My anxiety is directly tied to finances and medical billing -- something I communicated clearly. Instead of offering clarity or empathy, I was met with condescending tones and evasive answers. The last straw was Brianna throwing the waived visit back in my face after she was the one who offered it due to their poor service. I will be posting the screenshot because no patient deserves to have a "favor" used as a tool to deflect blame. It became clear that this office does not value transparency, accountability, or the emotional well-being of the people seeking care here. The provider was great, but the administrative side is chaotic, dismissive, and ultimately made this clinic feel unsafe for me. I will not be returning.

I was looking around for a new physiatrist/ therapist and came across this place. I decided to try…read morethis place out since it was close to my house. Upon coming into my first appointment I was greeted very nice by all the staff. They are very helpful in insuring you get all your questions answered. Overall a great and calming place. Will definitely be coming back here and recommending it to family and friends.

The environment is clean and relaxing. Great Environment! Personable and professional counselors…read morehere!

They are amazing! Mrs. Martin - Jackson is a wealth of knowledge, professional, compassionate, and…read morea joy to wooed with. She truly offers hope to the people she serves.

I am beyond impressed with Compass. I have been a patient with Compass on and off for about five…read moreyears. I only say on and off because it depends on availability, location and where I was residing at the time. I have always had exceptional service, the doctors are always incredible, have great bed side manner. I also have brought my children and the staff has always been so patient with them. The offer many services from dental, mental health and to a wide variety of ages. They offer assistance to those who need it or are without insurance. I have never used it but have met patients in the waiting room who thrived about how easy and smooth the process was. They also told me what a breathe of fresh air it was to know they are getting great treatment without worrying about how they are going to be able to pay for the services. I wish there were more locations in my area besides dental as I would be going to Compass more often.

I'm beyond impressed with Compass Mental Health and Wellness! They offer very thorough, patient,…read moreand compassionate care! The staff are very professional, kind, and accommodating! They offer services for all mental health symptoms and all age ranges- children to geriatrics. They even made services available to those who were affected by the Astro World tragedy. They are also available for medical needs as well as a personal trainer three days a week for those that have weight loss goals. They keep expanding their services which make it easier to take care of patients holistic needs. This is a fantastic place. I whole heartedly recommend!!!

I'm 35 and have had some of the worst experiences with Botox in the past. I've always told my…read moretechnician that for some reason, I get drooping on my eyes or under my eyes, or my smile ends up looking off. I decided to try again with Kristen even though I was completely scared it would happen again. She literally studied my Instagram photos to understand how my face moves. I ended up getting 59 units of Daxxify with her, and I honestly could have cried because I looked amazing a week later. No droopiness, nothing felt off. People have even told me in the last few weeks that I look 25! She paid so much attention to every detail, and it showed. She's my girl now

Can't say enough about this place! It's been nothing but great! Love the staff! So knowledgeable…read moreand caring! They offer various services so you'll find anything you want or need! Check them out! You definitely won't regret anything with them!

I've been coming here for almost a year and it's been great the ladies always help me and answer…read moreall my questions. I have lots weight and feel Amazing.

Everyone is so attentive to your needs. They are always professional, efficient and friendly.read more

Very clean and helpful place to get your grove back on track, if you're burned out or stressed from…read morelife .

Extremely professional and knowledgeable. Made me feel very comfortable as a parent to bring my…read moredaughter to them . I highly recommend Serenity Wellness, It's the best place to be so you can overcome your emotional feelings or anything you need help with and move on!! it was Incredible To see How much they care for patients with the upmost compassion and respect, and this is very important as a parent. Also they are attentive and compassionate.

Y'all already know, that mental health/therapy places are the most important reviews, because…read moreethically/legally, even if they got straight 5 stars for now until the end of time, current Texas law has pretty strict standards about how they're allowed to advertise. However, people need to be able to still find a good therapist and if you don't know what to look for, this can be a starting point. The reason I chose them is because I liked the varied levels of experience. For me an LPC Associate is no different from an LPC, but you get to choose. Each therapist shares a little bit about themselves and their background to help you decide which is the right fit. I was deciding between an Associate and a fully licensed therapist and it was one line on the therapists profile that made me think this was a good match. She has been very straightforward, helpful, and helps me get out of my head, especially when things have gotten tough and because of her, I can pick up on my patterns of when things are too stressful for me, which I don't know if I could do before on my own, because I was too close to the situation to take a step back and think...oh I can change this. I think they're a hidden gem and pretty much in demand, which makes there services better. Due to my hectic life, the video sessions best fit me, but in person sessions are available, they just don't suit me for now. They have several locations, speak Spanish, and help you if you're in crisis. I can't recommend them enough. If you're ready to take that next step, definitely visit them and get the care you deserve.

Love Rachel and the crew at Vida! Everyone is always so accommodating and it's refreshing to see a…read moreteam of staff who look like me! The new salon is very beautiful with such inviting vibes. I've been a patient for a little over 3 months now and I cannot recommend enough