Outstanding! Absolutely the BEST customer service I have received in a very long time! Others…read morehaven't been bad, but these guys are just that good! They greeted me with friendliness and professionalism and treated me that way throughout my entire experience. This is my new go-to hardware store!

Better then any big box hardware store . These folks are the real deal . A true hardware store !…read more On more then one occasion I've found what I needed when the big stores had to order it . Great service department for mowers , snow blowers , trimmers and chain saws . They sell good reconditioned stuff too . On that note I have purchased 3 mowers from these guys . I would still have the first one except one of my children borrowed it and put E-85 in it . On the second mower I purchased .... It in a word shelled out ( of course it was 25 years old ) . I had it for 2 weeks . Most companies would have said sorry about your luck . Not these Folks ... Full refund . Honest and Trustworthy . I am a loyal customer now . Check them out . You will be amazed

This was the best Hardware store I've found in years!! Customer Service gets 10 stars! They have…read moreeverything you are looking for!

Was unaware that this hardware store was here. I needed some special type of rivets for some…read moreleather work i was doing. Went to Rusts Western wear and was told to go to Hardware Hank's. So i did and yes they had exactly what I wanted. It's the kind of rivet that screws into a sleeve and they work great with leather. Great price also got 8 of them for 5.00. Excellent customer service. Glad this store is here. No more going to Sioux City for what I need. Thumbs up on this one.

I've been going to Hanks for decades. They carry so much stuff you can't get anywhere else, it's…read moreamazing.

great store in Sioux City we two locatio one in Hamilton and one at sc east great service got that…read morewhat you need it when you needed

Spent about 15 minutes creating an online order - set up an account, selected item, filled out all…read morethe forms, paid. Next day, I get some f-ing email saying the order was cancelled. There was NO EXPLANATION, just order cancelled. I called their customer service line. The woman there said the order was cancelled by their card processor over fraud concern. WTF? I asked for solution. She said I could try placing another order. WHY would I want to spend another 15 minutes doing that, when the result is guaranteed to be identical. I asked her to solve my problem, not tell me why HER system failed. After 10 minutes on hold, she came back and told me, oh, I don't have a way to fix this. Never again will l attempt to do business with these dummies.

I went in today to pick up quick crete (60 lb. bags, I got 6) 3 employees watched me load my cart…read morewithout offering to help, got to checkout and asked for help loading it into my truck, cashier looked at me like I was the biggest inconvenience ever, had to unload it on my own. I am 63 years old and have spent thousands of dollars there. I have never been treated so badly and will never go back. Shame on you Menards!!

I love this place with their 11% rebate, I have so many start but haven't finished one yetread more

Went to Home Depot today for concrete mix. They are the only store that sells the 50# bags of…read moreQuikrete 5000% mix. I have about 200 bags to pour so I don't want the 80# bags. I had the same issue today that I almost always have with Home Depot--not enough employees to handle the volume of customer requests. There was literally ONE person who could run the forklift. That was bad enough on a Saturday afternoon, but one employee told me that the store had just cut everyone's hours and wasn't staffing nearly to normal levels. We just had enormous flooding in our area in the last week and there were several hundred customers in the store. So on a Saturday afternoon, and in an area where thousands of people have flood damage to fix, the store management cuts hours and staff. Talk about the absolute worst strategic decision that could be made. Horrible management on the part of the store. It took over 40 minutes to get the one person with a forklift to get around to me. 40 minutes! The store management desperately needs to be changed with decisions like they're making with respect to staffing. Home Depot will never be able to compete with Menards due to issues like this.

ordered 17000 of new kitchen cabinets, the salesman shows a picture of them going all the way to…read morethe ceiling they get here and nope 6" short, his answer was well you signed off on it! well guess im telling everyone your customer service! trim pieces missing, had to glue 2 cabinets that the glue hadnt held! total s*^t show! not impressed johnny wilson!!

Purchased used riding lawn mower. Mower worked the first time but second mowing was a different…read morestory. Belt broke and blade would not cut grass. Called Bernie's and they promised three different times to come out and change belt. Each time they did not show up.. no phone call. Will never use this business again. Definitely DO NOT RECOMMEND!!!

I was always told that they did good work and at a good price . WRONG !!!!!…read more I took my Toro mower to them with a issue and to get it Serviced . It would run then die and not start for a hour or two . I was told that all that was wrong was it needed a air filter . They serviced it and sold me new back wheels for it . All for $137.00 .... Not real bad , I thought .... I got the mower home , started it and it ran for about 5 ft before dying . Same problem as before . I called them and was told to bring it back , they would see if they could get to it sometime that week . I loaded it up to take back and I thought I'll go by the place I bought it and have them take a peek . Wilmes Hardware did ( no charge ) and found that the Cam was bad and it would cost about $250-$300 to fix it and that it wasn't worth putting that kind of money in a $400.00 mower . I called Bernie's and told them what I found out . They said they could fix that for about the same amount ...... My Question then and still now ... Why would you not find the problem before servicing the mower and selling me parts ? I Do NOT RECOMMEND This Company