Went to Home Depot today for concrete mix. They are the only store that sells the 50# bags of Quikrete 5000% mix. I have about 200 bags to pour so I don't want the 80# bags. I had the same issue today that I almost always have with Home Depot--not enough employees to handle the volume of customer requests. There was literally ONE person who could run the forklift. That was bad enough on a Saturday afternoon, but one employee told me that the store had just cut everyone's hours and wasn't staffing nearly to normal levels. We just had enormous flooding in our area in the last week and there were several hundred customers in the store. So on a Saturday afternoon, and in an area where thousands of people have flood damage to fix, the store management cuts hours and staff. Talk about the absolute worst strategic decision that could be made. Horrible management on the part of the store. It took over 40 minutes to get the one person with a forklift to get around to me. 40 minutes! The store management desperately needs to be changed with decisions like they're making with respect to staffing. Home Depot will never be able to compete with Menards due to issues like this. read more

ordered 17000 of new kitchen cabinets, the salesman shows a picture of them going all the way to the ceiling they get here and nope 6" short, his answer was well you signed off on it! well guess im telling everyone your customer service! trim pieces missing, had to glue 2 cabinets that the glue hadnt held! total s*^t show! not impressed johnny wilson!! read more

Anyone that knows me knows I don't usually make these types of statements but...They sold me $7500 worth of flooring; their installers put it in and within one week it started coming apart. Installers never showed up to finish correcting the problem. We had to remove it because it became a safety issues for our employees and customers for another $4000. Now Home Depot will not correct the problem because I removed the flooring. I would NEVER recommend them & I want everyone to know how they screwed me. read more

Service is terrible from management on down. Their "pro service" desk attempts at multi tasking by attempting to help several customers at once often leads to mixed up orders and frustrated customers. 3x this has happened to myself and after discussing this with the management I see it starts at the top. After the final episode of Home Depot delivering the wrong product I was reassured by the management that the correct product was to be delivered the next day. Not only was it not delivered but after calling the following day we were informed that we would require proof of the wrong products delivery before a replacement could be scheduled for delivery. Needless to say I will be filing a small claims suit to get our delivery fee waived and reimbursed for the wrong item they refuse to pick up. read more

I love this place but for the most part it's because of the employees! One in particular was named Joshua.. I didn't catch his last name but he was super helpful, very kind, and cut my search time in half due to his knowledge on placement. read more

I went to Home Depot this morning to look for a railing for my outdoor steps for my house. When I got there I walked around for nearly 40 minutes and had seven employees walk right past me without asking me if they could help me find what I'm looking for. I was Intentionally looking around to see if they would ask me if they could help me find something and no one ever did. Finally someone directed me to I'll 20 and I found the item I needed. However when I got there there was a large cart with lumber that was blocking the aisle. I just left the cart over and slip by and was looking at my part when I realized that a forklift was coming into the aisle to do some work. The two employees on the forklift stop and just looked at me with disgust that I would walk into their work area. Instead of coming over and asking me if they could help me so I could buy my product and leave they just stood in the aisle with their hands on their hips with their disfavored disgust look at me until I finally said screw it I will go to another store. read more

I ordered a washer dryer to be delivered July 5th the washer showed up with a dent on the front. I accepted the delivery for a discount as long as the washer worked . First use the washer was not working right . I have called Home Depot several times not only do they not answer the phone half the time they send me to departments that can't help me and also don't check to see if someone is there to be able to talk to me causing me to call back several times. When I finally got ahold of someone they said GE would have to send someone to repair it. No one has ever come and I have tried calling GE and the Home Depot to attempt trying to get my washer fixed. I went along with this for long enough at this point. I bought a brand new washer and that is what I want. I should not be having to get my 1day old washer repaired. Let alone I don't think GE is sending someone I get all these notices that a repair man is coming and I miss work only to not have someone arrive. please just switch me out with a working washer and you can call GE to have them repair it since this should be your problem not mine. read more