I don't really know how to rate this practice. Dr. Maria Pina is one of the finest doctors I have EVER had. Her staff is horrible, rude, condescending, tell me I call too much if I have a question on the 'non updated' patient fusion portal, my non updated lab reports, I called to get my blood pressure meds filled and was told "I call too much". They are young and really immature. Is that REALLY how a staff (when the doctor is out of the office) talks to her patients??? I am almost 60 years old and I have been sick with Breast Implant Illness (yes, it is now coded as a disease). I am doing well and better since they were taken out. This staff needs an overhaul and a course in Kindness. The Doctors are fantastic, the staff appears to have no heart and nor compassion, they don't realize that I am paying their salaries! I hired Dr. Pina, not the other way around and the staff needs to know this, SHE does! She is fantastic but the staff in her office have been horrible to me with the exception of Y,, who finally after filling the shoes of a kind nurse L., has accepted me. If the doctor is not in and 'I call too much for their liking' (called June 17th then July 5th) and I am labeled a 'problem' for them ALWAYS ON HER DAY OFF, then what do I do???. Once I was put on hold for over 27 minutes. They were 'going to get right back to me' but never did but my light was still blinking. Called them back, they answered and said 'Well, you should have hung up'. I answered, 'Well, you said you would get back to me!!!' I want to NOT call, but the Patient Fusion is incredibly NON PATIENT friendly, (my labs were not updated and I needed them, so they mailed them, I cringe that I have to call and ask about my Patient Fusion DOCTOR friendly but not PATIENT friendly for informative situation that I need so I don't 'bother' the staff). I need BP meds and was told two different stories of Dr. Pina's schedule. All patients no matter WHAT, as I would teach at the University of Arizona College of Medicine, need respect and dignity and I have gotten very little from the staff. Again, Dr. Pina is fantastic, caring and we share many friends and colleagues! Also, she has YET to be listed on the voicemail as her practice so those I have told to see her get confused. Is it that hard to change a voicemail??? I have sent 3 patients to her, including my husband who upon meeting her, decided a female doctor is OK especially if it is HER!
I don not know how to rate this practice. Five for Doctor Pina, one for Staff.
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