My husband and I enjoyed our stay here, as did our young child. Our room was much larger than other…read morehotel rooms I have seen in the UK, and it included a mini-fridge as well as the standard electric tea kettle. The bed and pillows were big and comfortable. The sofa was also pretty roomy, and wow! What a huge bathroom!
The food here is also excellent. I was warned about the traditional English breakfast, but they offer a vegetarian version here that is quite tasty. I also enjoyed an amazing wild mushroom risotto with locally-sourced greens and a pretty good pumpkin ravioli. Tea pastries also did not disappoint. Well, when they were available. I was annoyed to find that on one day of my visit, they were completely out before dinner time.
The staff is incredibly friendly and welcoming, even (or especially) to my noisy baby. She smiled and giggled at pretty much every person working there, who smiled and waved right back. Every time I called down to the desk, I was given accurate information in response to my many questions (What is the bus schedule? How far away is Beeston castle? Is there rain in the forecast? Why do you guys keep bringing us wine?), no matter the hour. Unfortunately, I did have to call the desk several times because the emails I sent in advance of our visit had gone unanswered. I am not sure why they have a query form on their web site if nobody ever checks it.
I do recommend the spa, as well. Just be sure to book in advance. I tried booking on two days notice and was not able to get all the services i wanted, because the only opening left was right before they close for the evening. The massage was pleasant and relaxing, though, and the staff here were as friendly as their hotel counterparts.
One drawback I encountered was regarding local tourism and activities. The pamphlets about local attractions were outdated, there is no shuttle or other convenient way to get to high street for the bus, and the road into Tarporley is frequently too muddy to walk without ruining one's clothes and shoes. If you come here without a car and want to do something other than golf, be prepared to hire a car at significant expense. Had I known this in advance, I would have stayed on Tarporley high street or perhaps even in Chester.
Overall, I do recommend the Portal Hotel. Our stay was peaceful and enjoyable. I just wish we, and they, had been better prepared.