First things, first. I have been a patient here for close to twenty years - through three different…read morepractice owners/dentists - and have always gotten great dental care. Brenda is probably the best hygienist I've ever been to. Personable and pleasant, thorough and knowledgeable - an all-around excellent hygienist. Dr. Settles is equally great. I cannot say enough good things about them or their treatment and skill level. The office staff, on the other hand, is abysmal. They routinely send out "bills" based on " insurance estimates", even after the participating insurance company has paid. Most recently I called to question a bill that both I and my insurance said was paid and that I owed nothing. This was the second time I received this bill and was now "past due." (Delta Dental told me it was paid within one week of my visit.) "Susan" initially took my call. Three different times I gave her my name and account number, and each time she tried linking me to a totally different patient. Finally, she transferred me to "Tina", the office manager. I have never been treated so rudely nor unprofessionally as Tina treated me. Tina first told me that the bill was automatically generated and there was nothing to be done about it. When I challenged her, she told me that was just the way it was and to ignore it. I pressed her by saying it needs to be fixed and that I did not want to end up in collections due to an automated erroneous "bill" (that is based on an estimate.) Again, Tina blew it off so I followed by saying that she knew there was error and wouldn't fix it, and that if I ended up in collections I reserved the right to sue for false billing; she/her office needed to fix this, that I was done dealing with it. Things went horribly sideways from that point on. Tina said she'd just "de-list" me and I'd never hear anything from them again. I replied by saying I had no intention of quitting the practice, only that I wanted the billing corrected. From that point onwards, Tina constantly over-talked me and wouldn't let me say anything. I tried telling her that I had already called Delta Dental, that Delta Dental told me I owed nothing, and that Wytheville Dental Group had been paid on June 21, 2023 for my June 14, 2023 office visit. I also kept trying to tell Tina that Delta Dental had provided a reference/event number. Tina kept over-talking me and wouldn't listen. I finally told her to "shut up and listen to me for just a minute." Tina then hung up the phone on me. I never got a chance to give her, nor anyone else, the reference number from Delta Dental. I tried calling back for the next fifteen minutes, but my calls were never answered. I can only presume Tina told the front desk to ignore my calls. I then reached out to Wytheville Dental Group via their Facebook page. Within an hour, someone named "Sherry" responded, saying she would call me "around 9 am" the following morning. Edited to add that Sherry is the overall practice manager. She called as promised, and was very professional and very apologetic, and she assured me that this issue will be addressed. Thank you, Sherry.

Wasn't the best experience, I called they got me in the same day. I tell them I need a tooth…read morepulled. I went to the back so they can look at it and after they get done they tell me there isn't anything they can do and proceed to charge me $104 for nothing. No prescription, couldn't extract a wisdom tooth. So left with a tooth still hurting $104 dollars broker.

I'm sure Nathan is an outstanding dentist but the front desk person told me I not only could not…read morewait to speak to him but also that if I didn't have an appointment I needed to leave. I was having a dental emergency, my two front teeth had cracked the day before, and I wanted to see what he recommended I do. We were old friends and I trusted his opinion. I was polite, offered to wait as long as it took until he had a free minute, and I came just as they opened hoping to catch him before his day began. Once she heard I had no appointment I was asked to leave and dismissed as if I was a vacuum cleaner salesman or a homeless person begging for money not a potential customer and definitely not with an ounce of customer service. I have 100% confidence in Nathan Houchins as both a professional and capable dentist but I will also warn others never to walk in without an appointment even if ll you need is as little as five minutes of his time or risk being treated like your very presence offends the lady that does not greet you

I had a 9 o'clock appointmentwhich I traveled an hour to get to on time this morning. As soon as I…read morefinish the paperwork as a new patient I was called back to sit in the dentist chair for a cleaning. I was told immediately that there was a delay with one of their hygienist. It was a half an hour before anyone start working on my teeth. She took x-rays and then started determining the condition of my gums. By this time, it was five minutes before 10 o'clock I was then told that I needed to come back for another appointment because my cleaning was in depth. no cleaning had been done up until this point. I informed the hygienist that I had traveled an hour to get to the appointment and I had been in their office for nearly an hour. And I'm sure from the look on my face she could tell I was not happy. So basically, they blew me off, lied to me and disrespected my time. The cleaning was done and it was done well and it took 30 minutes. The dentist came in once the hygienist was finished rushing through my cleaning. He was standing behind me and said hello. I could not see his face, why would someone introduce themselves by standing behind you? He was obviously pissy with me because I was not happy with his staff thus far. The woman checking me out, would not even look at me when speaking to me. The hygienist asked me if I wanted to make an appointment for six months from now. I told her I wasn't sure if I was going to reschedule with them. Now I'm sure I won't. I would not recommend this practice, especially for a single woman.

Went had a tooth replacement and price was quoted and made an impression of tooth, Two months later…read morereceived a call said it was lost. Had to go back and redo the impression and I've already paid half for the tooth by the way so after the second impression was done I was told that the second payment was covered for the loss of the first toot. but now I received a bill that is double the price that I was quoted at the beginning. Something is not correct on price and I'm not paying for there mistake

If this is your only option, you're better off without dental care. Performed an unnecessary (and…read moreunwanted) procedure, ruining a perfectly good tooth and causing my bite to be thrown out of alignment. To end the appointment he took a dental pick and pulled the crowns on 6 front teeth, causing them to come loose. All 6 have to be replaced. So far I've spent over $6,000 (insurance won't cover this damage), and still have a lot of repairs to be done.