First things, first. I have been a patient here for close to twenty years - through three different…read morepractice owners/dentists - and have always gotten great dental care. Brenda is probably the best hygienist I've ever been to. Personable and pleasant, thorough and knowledgeable - an all-around excellent hygienist. Dr. Settles is equally great. I cannot say enough good things about them or their treatment and skill level. The office staff, on the other hand, is abysmal. They routinely send out "bills" based on " insurance estimates", even after the participating insurance company has paid. Most recently I called to question a bill that both I and my insurance said was paid and that I owed nothing. This was the second time I received this bill and was now "past due." (Delta Dental told me it was paid within one week of my visit.) "Susan" initially took my call. Three different times I gave her my name and account number, and each time she tried linking me to a totally different patient. Finally, she transferred me to "Tina", the office manager. I have never been treated so rudely nor unprofessionally as Tina treated me. Tina first told me that the bill was automatically generated and there was nothing to be done about it. When I challenged her, she told me that was just the way it was and to ignore it. I pressed her by saying it needs to be fixed and that I did not want to end up in collections due to an automated erroneous "bill" (that is based on an estimate.) Again, Tina blew it off so I followed by saying that she knew there was error and wouldn't fix it, and that if I ended up in collections I reserved the right to sue for false billing; she/her office needed to fix this, that I was done dealing with it. Things went horribly sideways from that point on. Tina said she'd just "de-list" me and I'd never hear anything from them again. I replied by saying I had no intention of quitting the practice, only that I wanted the billing corrected. From that point onwards, Tina constantly over-talked me and wouldn't let me say anything. I tried telling her that I had already called Delta Dental, that Delta Dental told me I owed nothing, and that Wytheville Dental Group had been paid on June 21, 2023 for my June 14, 2023 office visit. I also kept trying to tell Tina that Delta Dental had provided a reference/event number. Tina kept over-talking me and wouldn't listen. I finally told her to "shut up and listen to me for just a minute." Tina then hung up the phone on me. I never got a chance to give her, nor anyone else, the reference number from Delta Dental. I tried calling back for the next fifteen minutes, but my calls were never answered. I can only presume Tina told the front desk to ignore my calls. I then reached out to Wytheville Dental Group via their Facebook page. Within an hour, someone named "Sherry" responded, saying she would call me "around 9 am" the following morning. Edited to add that Sherry is the overall practice manager. She called as promised, and was very professional and very apologetic, and she assured me that this issue will be addressed. Thank you, Sherry.

Wasn't the best experience, I called they got me in the same day. I tell them I need a tooth…read morepulled. I went to the back so they can look at it and after they get done they tell me there isn't anything they can do and proceed to charge me $104 for nothing. No prescription, couldn't extract a wisdom tooth. So left with a tooth still hurting $104 dollars broker.

Best dentist I have ever had. Painless and very helpful in preventing dental problems. He also has…read morea great staff. Very friendly

On Good Friday 2015 my wife and I were traveling to Baltimore from Chattanooga. We stopped in…read moreDublin, VA to spend the night. In the morning she had a cap come off her front tooth and I call Dr. Bertholomey's office to get it glued back on. I was relieved to find a dentist office that was open. Not for long though. The receptionist told me in no uncertain tone that the Dr had no time to help us, even after I explained we were from out of town. No sorry, no suggestion of someone else to call just no. I have found that the front desk people usually reflect the owners personality so maybe she did us a favor.

I went in today (Saturday) to drop off my x-rays and asked if they had an opening to see my tooth…read moreand they did. I love how the staff is super friendly and the dentist made me feel so comfortable since I can tell he is a great dentist cause my past dentists haven't been the best. I am beyond happy and it's close to my house. I was out of the office in about an hour. Their office is clean and has the latest technology. They have 2 locations: Springfield & Lorton. They are also opened on a Saturday once every month. I def recommend this dentist!

Been seeing Dr Chandel many years now. I first came to him after a Double heart bypass in 2014 and…read moreA massive coronary in 2016. I was 56 years old, over weight, worn out and always tired. Dr Chandel immediately changed my meds and its been great ever since. 10 years later Ive lost over 40 lbs, Have all the energy in the world and feel great. His staff are local people and as always with West Virginians friendly and helpful. Staff is very knowledgeable always attentive to you and your needs. You cant do any better in this area.

After an embarrassing long hiatus from dental care, I finally screwed up my nerve and made an…read moreappointment. I was scared, embarrassed, and nervous beyond belief. The whole staff was INCREDIBLE -- Dr. Vlahos is an excellent dentist and made this visit (and the necessary subsequent visits) a breeze. No pain, understanding, and professional. If I could give Dr. Vlahos and staff 10 stars I would.

Love this dentist! I have been doing here since I was a kid and they were great with me and my…read moresiblings when we were children. The staff is all super nice and both Dr. Gates are awesome and knowledgeable. They're gentle on your teeth, open to any questions, and they have massaging chairs as their dental chairs! The office and rooms are always very clean and they take covid precautions very seriously. Highly recommend them, they'll always have my business!

Close to home. For dentures, as soon as it's time for the next fitting, they call and will see you…read morethat same day, as in 20 minutes later. Great staff, great detntists.

I took my fiancé to this office to have an extraction done. From the second we walked in, the…read morefacility did not appear to be up to cleanliness standards. They post on several signs throughout the waiting room that say "caters to cowards" which could not be further from the truth. My fiancé has several medical conditions that make procedures like this very difficult for her to do and I was trying to get her to relax when the so called "dentist" comes in and tells her "sit in the chair now or leave and never call me again". I asked for her to have a moment but he just stormed out. The most unprofessional individual in the health field that I have ever met. Any reasonable doctor or dentist would help calm their patient down, not tell them calm down now or leave and never comeback. No rational adult should ever go here or bring their children.

First time seeing this Dentist very nice people if you are afraid they even have the gas that you…read morecan get that knocks you right out