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    Windermere Veterinary Services

    3.2 (22 reviews)
    Open 8:00 am - 5:00 pm

    Services - Windermere Veterinary Services

    Pet physical or wellness exam

    Pet vaccinations

    Windermere Veterinary Services Photos

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    Natalie K.

    Since going to this vet clinic and the Dr Phillips location, my 2 pups are healthier and happier than ever before. Especially my little chubby pup. He had a thyroid issue and they put him on thyroid medicine and diet food. In 2 months, he has lost 2 lbs. which is a lot for a small breed. Another thing I like, is they know exactly who I am when I walk in! Makes my pups and myself feel really special. I can totally tell that the Dr really cares for the well being of my pups. He's compassionate and is very thorough. Special shoutout to Morgan. She called all my previous vets to consolidate all their records. She is warm and friendly every time I come in. And she calls me to check up on my pups the day after they have a visit. She has amazing customer service skills.

    Chance and Mia excited to be parents!

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    Review Highlights - Windermere Veterinary Services

    Qasim acted quickly to ensure that we took all necessary steps to get chances bloodline passed on in the short time frame we had.

    Mentioned in 7 reviews

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    Chain of Lakes Animal Clinic

    Chain of Lakes Animal Clinic

    (31 reviews)

    Horizons West / West Orlando

    TLDR: SO happy we made this change from our previous vet. Staff really do seem to care about your…read morefurry family members. Thorough and quick response to my questions. Knowledgeable vet too. REVIEW: I had put off getting my baby kitty with a new practice. Admittedly, it was a combination of things (kitty had just been seen in November with no health issues, hates the vet, and just lost our other cat), where I really was dragging on that process. My husband's coworker referred us to Chain of Lakes Animal Clinic. She was really happy with them, and we figured we'd give them a shot with their near perfect reviews. My kitty had excessively groomed off a piece of fur, and I really wanted to have her seen ASAP. Maryann was so kind and very detailed in the new patient process. I first talked to her late in the afternoon. The policy about waiting about three weeks (for new appointments) makes sense because there's only a finite amount of time, and it seems like they want to make sure to set aside time for established patients. There is also a prepayment since they explained that there had been an uptick of cancellations last minute (also makes sense because that's a spot that can't always be filled). One VERY helpful point is that they reach out to your previous vet and get prior medical records from the old vet. Solid way to make sure they know the best way to take care of your furry family member. So I made my appointment three weeks out, but I also asked to be put on a waitlist. In the mean time, I was given some recommendations about the potential cause for the hair loss. Turns out they were right about the hair loss, so we got that issue taken care of. But I STILL wanted my kitty to be seen. I was called around 11 a.m., and they left a voicemail telling me a cancellation had come up. The one minor gripe I had was not telling me what the potential appointment time (2:45 p.m.) was so I could try to coordinate if someone could bring kitty in for a visit. But so minor given the TLC in other aspects. My overall wait time had been just less than a week (from filling out the paperwork to getting seen as a new patient). My husband was the one who brought our kitty in for a visit, so his short review was that our kitty did very well at the vet. I was so surprised because she usually hates the vet. Everything was very thorough, and he was really pleased with the visit. They also followed up via text four days later to see how my kitty was responding to treatment. So so so happy to see this. Please don't change that. Thank you guys for giving me such reassurance after leaving my previous vet practice under horrible circumstances. I am definitely not regretting my change.

    Yes great vet and office. Kind to kitties. A little out of the way for us. But I like them!!read more

    Kirkman Road Veterinary Clinic

    Kirkman Road Veterinary Clinic

    (88 reviews)

    Horizons West / West Orlando

    I have so much to say about Kirkman Road Veterinary Clinic…read more Our 6-year-old Goldendoodle, Luna, became very sick and was struggling to breathe when we brought her in. We were cared for by Dr. Collins and her assistant Grace, and I truly cannot say enough about their compassion. When we had to make the heartbreaking decision to put Luna down, they sat on the floor with us, comforted us, and showed so much kindness and love to our dog. They wrapped her paws in gauze with a small heart so we wouldn't have to see the IVs, and gently wrapped her in a blanket so I could hold her as she peacefully went to sleep. They never rushed us and supported us through every moment. Weeks later, we received a beautiful card with Luna's paw print and nose print, along with handwritten notes from the entire staff. It meant more than I can express. In one of the hardest moments of our lives, they treated us and our dog like family. That kind of compassion stays with you, and we will never forget it.

    Very distressing experience during an already difficult time…read more Our dog passed away, and we clearly stated--multiple times to at least three different staff members--that only our dog and a small photograph were to be cremated. Each time, we were told "okay" and understood. However, we were later informed that the bed and blankets had also been cremated--without our authorization. When we went to pick up our dog's belongings, before we said anything, a staff member stated that we had requested this, which is not accurate. All we want is to receive all of our dog's cremated remains. If additional items were cremated with her, we expect all resulting ashes to be returned to us in full. This situation reflects a serious breakdown in communication and documentation, and it has been deeply upsetting for our family.

    Luv-N-Care Windermere

    Luv-N-Care Windermere

    (27 reviews)

    Dr. Phillips, Horizons West / West Orlando

    Always quick, polite, and so easy. Aspen loves them and so do we! They give her treats after shots…read moreso its always a positive experience

    Well this pains me to write this review but right is right and wrong is just wrong…read more.. We have followed Luvncares advise for all of our animals for meds, surgery, routine care etc. including to purchase a Free Style Libre for our diabetic cat. We did not ask for this device meaning this was advised from the Vet. Vet said this would be best instead of poking our cat to monitor his blood. We picked up the 2 sensors from Publix for $80. We had Luvncare install the sensor for $40 to be sure it was done correctly, although Vet said we could do it ourselves. The sensor was giving issues from day one. On day 8 the sensor stopped working all together. It is supposed to work for 14 days. My BF called Freestlye but they would not warranty the item since it was used on an animal. I called Freestyle the next day and got the exact same answer from a different rep. Rep said the FDA has not approved the unit in animals and to take up with our vet. So we did... since LUVNCARE is prescribing a device in a way the company will not guarantee we felt they should be responsible to replace the device. We didn't think it's not our responsibility to check up on our vet. The vet DIDN'T know the FDA does not approve the unit which is alarming. We trusted Luvncare for many surgeries all our pets care etc. We are talking about $40 which clearly after the thousands of dollars we spent just in the last month, never mind the money since we started there - $40 is really nothing to us. This is about accountability. We feel Luvncare should have advised us it's not authorized in pets and let us make that decision- instead they represented the unit as ok. Why should a patient have to think to ask the vet if they will have a warranty on a sensor the vet is prescribing? Long story short... We respectfully asked for 2nd sensor that came in pack to be installed for free and a $40 credit. Vet installed 2nd sensor for free. REFUSED to give us a $40 credit for bad sensor. We wasted 90 minutes on phone with Freestyle and felt this could have been avoided had they been upfront so $40 for 90 minutes of our time was not being unreasonable... Worst business decision I've ever seen from any business in my ENTIRE LIFE. We understand the sensor not working was not their fault but if they are going to use something off label, be open about it. We trusted Luvncare and were very happy until this last visit but if they don't stand behind their decisions, sadly we can no longer recommend them. We had wrote several great reviews on multiple channels to help them as I had seen multiple bad reviews. Now sadly we will be posting our unfortunate experience so others know to steer clear of this practice. Clearly $40 was more important than our business. Take your business to a vet who is honest and accountable with what they prescribe...

    Winter Garden Animal Hospital

    Winter Garden Animal Hospital

    (42 reviews)

    Horizons West / West Orlando

    Soooo very happy with our new vet. The staff is amazing, the whole place is clean and cheerful…read more On our first visit, my husband showed up with our newly adopted cat (who had decided to destroy his carrier in ways I shall not describe here). The staff took the carrier and cleaned it up and lined it with puppy pads for the return trip home. How awesome is that!! We have recently adopted a kitten that was a rescue by one of the staff members. It's clear to us by the way things were handled that the entire staff here truly cares about taking care of our furry friends. They have helped us with our new fur babies and we really feel like they are always there for us during our transition and getting these critters good and healthy. Bless the entire staff here at Winter Garden Animal Hospital... and just know that your pet will be in very good hands.

    I do not recommend this vet clinic and honestly I'm very concerned about the care and communication…read morehere. During a visit for my 11-year-old dog, I was by Dr. MacDonald that my dog has liver cancer with multiple tumors, congestive heart failure and that euthanasia should be considered. No biopsy or referral to a specialist was offered and I was not shown or walked through the ultrasound results. I was told no follow-up appointments were needed and was given euthanasia pamphlets. I left completely devastated. After the visit, I called the clinic requesting my dog's records. Because the file is under another name, communication had to go through that person. When we received the records, they did not mention cancer or the ultrasound findings. We were initially told the ultrasound recordings were not available. I had to request the records again through email and specifically ask for the ultrasound findings. Eventually, we received notes referencing a "suspected" liver or splenic mass and stating that my dog was vomiting which was not true. The notes also mentioned seeing a specialist if interested but this was never discussed during the visit. I also had major difficulties with my dog's heart medication. I was told that refills typically take 24 to 48 hours and that heart medications are usually expedited. Since refills cannot be processed over the weekend, we had to wait until Monday to call. We emphasized that this was a heart-related medication, were told the request would be expedited and submitted the request on 12/22 around 8:15 a.m. It took two days and a call from the office /practice manager before we could pick up her medication on Christmas Eve. Because of the delay, we had to go to VEG to get my dog's medication and she was in distress. Since starting the treatment plan we had to request because we did not agree to euthanasia, my dog has been doing great. She is eating, drinking, playing and going to the bathroom normally. We were referred to an internal medicine specialist and a cardiologist by another vet for a second opinion. The internal medicine specialist confirmed that my dog does NOT have cancer and walked us through each ultrasound finding step by step. We also have an upcoming appointment with the cardiologist. Our experience highlighted serious concerns. The first suggestion was euthanasia rather than further investigation. No referrals or second opinions were offered. Communication around records and critical medication was slow and inconsistent. While the staff may have had good intentions, this experience has been distressing and costly. My dog is doing well thanks to proper follow-up care but I hope the clinic takes steps to prevent similar situations for other pet owners.

    Windermere Veterinary Services - vet - Updated June 2026

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