While this property sits on a beautiful beach, the actual hotel experience was highly frustrating. The rooms are very dated, completely lack heat, and the corners of the large shower were covered in mold. Customer service is practically non-existent. The front desk often had 5-6 people standing there while a single clerk managed a long line of guests. Communication was a massive hurdle; outside of the front desk, no one spoke English, and staff continuously spoke Portuguese to us despite being told we didn't speak it. It took four calls and a near-overflowing toilet demonstration just to get a broken toilet fixed because the maintenance worker didn't understand the issue. Furthermore, housekeeping ignored dirty room service plates (leading to trays piling up in the hallways), and a simple poolside food order took over an hour. Nobody here seemed to want to help. I will definitely book a different hotel next time. read more

This is a nice hotel on a great location across from the beach. I'm staying here for a work trip and they booked this place for me. I got the superior suite on the 11th floor which is a decent size. The view I got is to the beach but the window has hard water stains on it so it's hard to see out. The all you can eat buffet in the lobby is great especially the price but the bar I would recommend only getting drinks there. I got a cheeseburger and it took awhile to come out since its not made there. The 17th floor has the gym, outdoor pool and rooftop bar with a view of the beach. read more

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Wow what a dump. We had to get 5 new keycards for the room during our 3 day stay because they are apparently single use keycards. The buffet food they serve was pretty mediocre, bordering on bad. Location was also not the best. There are better options out there! read more

Great location, price and best view ever! Also the restaurant offers a fabulous breakfast buffet with all sorts of food. read more

Windsor Barra Hotel - Hotels Near Me - Rio de Janeiro, RJ

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This is a good hotel across from the beach. Very clean and secure. They offer beach service: towels that you pick up on SS1 and then on the beach they have umbrellas and chairs (if available). Breakfast buffet is included and very good. Service is slow so if you are a coffee drinker and expect to drink a few cups you will have to patiently wait for a server or if you are lucky, they might leave the coffee in your table. The pool is located on the top floor and is never crowded. They also have clean pool towels. Just help yourself. Things that they could improve: - service is slow - valet is even worse. If you are in a hurry, call ahead to ask for your car and have patience to wait some more. One time it took 30 MINuTES to get our car - Internet : wifi is slow and you pay for it There are a few restaurants close by. The pasta one next door is fancy and more expensive. The steak house to the other side is good but seat were greasy. I prefer wallking a few more blocks and going to "Baladinha Mix" to eat some brazilian food and nice juices. We ate at the hotel a few times for lunch and dinner and it was too expensive for what they had. Just when is raining but their "Feijoada" on Saturday is delicious and you must try if you like black beans. ;-) Esse hotel é bem localizado na praia na Barra. Bem limpo e seguro mas nao é perfeito. Falaram 5 estrelas mas nao concordo. Alguns elevadores nao funcionam para alguns andares, o serviço no cafe da manha é muito lento e a internet nao é de graça como a maioria dos hoteis 5 estrelas!!! Voce paga R$30 por dia pela Internet Eles oferecem toalhas pra praia no sub solo, e cadeiras e guarda sol tb na praia quando estao disponiveis. Na cobertura onde fica a piscina, eles tambem tem toalhas a disposicao e lanchonete. Para jantar e almoçar fomos raramente ao restaurante do hotel pois é muito caro para o que oferece. De sabado eles tem uma feijoada deliciosa com batidinha de coco mas o resto da semana eu prefiro caminhar e ir em outros restaurantes maravilhosos de frente pra praia tb. Gostaria muito que o Maitre na hora do cafe da manha parasse de bater papo com os outros funcionarios e prestasse atençao aos hospedes com xicaras vazias. O Chef que faz os waffles e omeletes é uma simpatia e otimo na cozinha. O cafe da manha vale a pena especialmente por causa do omelete dele. read more

Windsor Barra Hotel - Vista da piscina - Hotels Near Me - Rio de Janeiro, RJ

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Is is very well located with very well services and amenities. It looks like a hotel from the 80's, kinda old.It is in front of the beach, with gym, pool and great restaurant. The food is brazilian, lots of fruits and local food. Staff is very nice and helpful. The only things like a lot of hotels in Brazil is that they charge per internet use everywhere. So, even if you come for business I don't think that's right. It is OK and useful. read more

I recently stayed at the Windsor Marapendi and I was very impressed by the Windsor hotel chain. I assumed that all of the Windsor hotels would be of such high quality. Boy was I wrong. The service with a smile is non existent at this Windsor. I don't know where to begin. My thermostat is broken and when I called for maintenance they said they could not fix it or put me in another room. Their is ants in my room. I ordered room service and within thirty minutes of leaving my food in the tray my room was inundated with ants. They lost my laundry. I had my do not disturb sign hung up and guess what. A housekeeper opened the door anyway. Luckily I was not in a compromising situation. What good is a do not disturb sign if the employees don't obey it. I asked to speak to the manager and I waited for 30 minutes. I finally had to go. I still haven't spoke to the manager yet. No follow up. No apology. My room service orders have been wrong every time I order. The housekeeper does a terrible job cleaning my room. I think they just make my bed and empty the trash cans. Nothing else. I tried to use a bell cart for 2 cases of water and other items that I bought and they told me I wasn't allowed to use it because it was not luggage. I was in disbelief. I've never heard such a thing. I was in the restaurant and asked for the check. It took the usual 5 minutes to get anything around here. I was running late for a meeting so I told the host that I would sign the check when I got back. He put his hand on me and demanded that I wait for the check. Who does that?? This hotel should be removed from the chain. Or they need to replace the managers. The only reason I gave this place one star is because of Gabriel, the Food and Beverage manager. He has been the only positive part of my stay at this hotel. Stay away if you can or stay down the road at the Windsor Marapendi. read more