Our family chose to place my mom who has Alzheimer's Disease in Windsor Manor, a Foster Senior Living Facility in Shenandoah, Iowa. (Foster Senior Living corporate headquarters is based in Springfield Missouri). We heard good things about Windsor Manor, and it was the only memory care unit within close enough distance for my then 89 year old father to travel and visit my mom frequently. In 2016, when we placed her there, we were concerned we would only be able to pay full price (then approx $5200/month) for a limited period of time, but were told by representatives of the facility that if we paid full price for at least "two years", they would work with us to keep her there, and that they accept Medicaid payments. Knowing they could keep her there played into our decision making, as we all knew how hard it is to move an Alzheimer's patient from where they consider to be their home. Throughout her 3 1/2 year stay we were led to believe the facility would accept Medicaid when/if we reached a point we could no longer pay the full price (currently approx. $6000/month). When we had paid full price for 3 1/2 years, we could no longer afford it, and Mom was placed on Medicaid. Up to that point, we had been led to believe that the facility CONTINUED to accept Medicaid patients, and that they would do everything they could to ensure that Mom stayed there. Although they did not promise, as stated above, they led us to believe this through previous conversations on a regular basis, each year that she lived there. For example, at different points throughout 2019 my Dad told them we were almost at a point that we would have to apply to Medicaid, and each time they led us to believe they would advocate for us, that they still accepted Medicaid, and it seemed likely she would be able to continue to live there. On the day we learned Mom had been accepted as a Medicaid patient, my dad and sister met with the executive director, who said "We no longer take Medicaid" and that Mom would have to move (unless she could continue to pay full price) , and it was out of the hands of the executive director. Just like that. No prior warning. At that point I attempted to arrange a meeting with Foster Senior Living's regional director, and offered to drive 5 hours to meet her so that we could speak in person. After repeated attempts to schedule a face to face meeting, I finally gave up, as the regional director would only agree to schedule a "face time" meeting. My dad, sister and I then called Foster Senior Living corporate headquarters and asked to speak to the owners. They would not speak directly to us by phone. They had someone on their staff who knew nothing of our issue and who had no power to make any decisions, speak to us, and take our concerns back to the Fosters. This staff member did call us back, basically saying there was nothing the Fosters could do to help. She could not answer the question "When did the facility stop taking Medicaid patients, and why did they not inform us of this?" and other questions we had regarding allowing Mom to stay as a Medicaid patient long enough to get through the holidays and winter months. (At that point we were told the existing Medicaid patients had been "grandfathered" in, but Mom was not included in those patients). My dad is a 92 year old WW II veteran, and also fought in the infantry in the Korean conflict. He paid for Mom's care and boarding for 3 1/2 years at full price, an average of $5500.00 a month. My sisters, Dad and myself all found the Foster's refusal to speak to Dad and us directly via a phone call to be of very low character and insulting to Dad in the extreme. They showed that they care about "seniors" as long as, and up to the point that, those seniors can pay FULL PRICE. read more

Windsor Manor is a beautiful, welcoming facility where the residents are truly loved and cared for!