Granbury store shows to be open on the web searches. Closed every time I go there. No one answers…read morephone or calls back. if store is shut down please update website and phones. If still open then OPEN and answer phones.

This is not a corporate store. it's a third-party reseller. Spent hour attempting to get a…read morereplacement phone. Didn't happen, was told I qualified for upgrade but had to pay with cash only ($140.00 T mobile policy) LIE! plus additional cost for phone. Total waste of time. Went to T-Mobile at The Shops in Clearfolk (Corporate Store), issue resolved within 20 minute, no out of pocket cash, filed claim and received phone in 24 hrs.

Don Oxman is really good at what he does. He is knowledgeable and professional. He handled my IT…read moreproblems with care and ease despite that fact that I was stressing out. He was expedient and provided guidance in a way that I could understand. The Oxman Group is our IT company for life.

From the owner: The Oxman Group began as a simple idea - to bring better security to businesses that otherwise…read morewould not have it. To understand what that exactly means you have to learn more about the person who started the company. Don Oxman began his career over 30 years ago in the Army. He spent 8 years as a Russian and Ukrainian interrogator, graduating twice from the prestigious Defense Language Institute and supporting operations on every continent. After the Army, Don decided to leverage his acquired skills and started teaching computer applications. Eventually that led to a long career in the IT industry, working for large law firms, big retail, the most hated telecommunications company, and cutting edge technology manufacturers. Having specialized in security for so many years, Don decided that he needed to help the businesses that were being targeted by the bad guys but were generally being ignored by the IT companies because they were "too small". The Oxman Group started providing security services to business in Fort Worth in 2013 and has since grown to service commercial and government customers all over Texas. The original concept of providing security to businesses has grown to include a complete portfolio of IT security products and service, security cameras, alarms systems, electronic access control, and comprehensive professional services...

We have used NT for 10 years and could not be happier. We just had our phones go down, tech was…read morehere in twenty minutes and fixed it for about 100.00 We are a not profit legal clinic, so being down is bad. I would highly recommend this company.

At first, I was really upset with the poor job done, and wrote my first bad review here. After a…read morefew days, I was contacted by the Vice President of Operations by the name of Tim. Like a professional, he reached out and asked about what needed to be corrected. On the same day that I had talked to him, he had the technician out to correct the problem. They did absolutely everything I had asked them to do. As a person in the service industry, mistakes happen all the time, but I am very happy that they owned up to the responsibility and corrected it. Thank you very much.

From 3 years ago when I signed up, my service was terrible. It went down on a regular basis,…read moresometimes for more than a full day, and they always blamed it on AT&T. After finding that my neighbor office building was never down and we were on the same circuit, I began researching. I found that they had been having many problems and were just lying about it. Most of the time I called tech support, I would hold 23-30 minutes and they would never even answer the call. SOME CUSTOMER SERVICE!! My contract ended 10/20114. Request to port numbers to new provider not done and company will not reply or communicate. I called to get email address to send required notice of cancellation at contract end. I sent email notification on 9/11 & received delivery confirmation. I received no response and sent 2nd email on 9/17 asking if they got my first one. After no reply again I called on 9/24 and was given different email. Again I sent notice and received reply on 1012 that my account would not auto-renew on 10/20. My new service provider sent port request to them and notified me on 10110 that cbeyond said we were not porting all numbers. I confirmed numbers and he sent updated request to them on 10114. On 10/20 afford ix notified me that he still had not heard from them and nothing ported. I began calling on this date and have called several times, each time holding 20-30 minutes to even speak to someone, and left voicemail with porting dept at Cbeyond but still have no repy or contact from them. On my call today I was on the phone for over 40 minutes, most of it on hold, and was not allowed to speak to anyone of authority who might could do something. Terrible customer service and communication on top of the terrible unreliable phone service over the last three years.

I have been a Nextlink customer since 2016 when I moved to Waxahachie, TX. They have been reliable…read moreand prompt to respond when I have called in or dropped them an email to support. Recently I noticed intermittent throughput issues since a large wind storm came through a few months ago. I reached out to them and felt it might be good to have someone come and look at the antenna and confirm it wasn't loose. The technician, via email, told me that they had determined there was a cross signal between me and the tower where my radio connected. They suggested we have a technician come out and replace the radio with a different model using a different technology, which should alleviate the cross chatter that was giving me fits. Despite their busy schedule due to the storms in the area, they were able to accommodate my availability. They determined a technician would arrive between 1:00 and 5:00 pm and sure enough around 1:30 pm, I received a call from Josh, who was 10 or 15 minutes away from me. He arrived around 1:45 p.m. and had a second installer in tow, I believe his name was Corey or Cody, who was in training. Despite the sweltering heat and the height of the roof, about 25 ft, they climbed on up and determined the new radio would be the best option. They told me it would take approximately an hour and that was okay with me, as I was currently using my phone hotspot to prevent any disconnection while I worked remote. Sure enough, within a little over an hour, they knocked on the door, came inside and replaced the POE adapter and started confirming my connection. The throughput exceeded my expectation, as did the professionalism and attention to detail they exhibited. The two installer/technician's action, attitude androfesionalism spoke volumes about the quality of individuals they employ. Good job, Nextlink. Keep up the good work. Signed, a raving fan!

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.