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    University Computers

    University Computers

    3.4
    (5 reviews)

    I took my HP5500 in to have the magenta scanner replaced. I used the error code given on the…read morecomputer to know this needed to be done. I found a youtube video that showed how to replace the scanner. It was a 9 minute video. The video shows the entire replacement process. I would have changed it myself; however, I did not know where to get a scanner. University Computer confirmed that it had a bad magenta scanner and needed replacing. I was charge 4 hours labor for something that should have been able to be done in under an hour. The scanner was $250.00 who know what the real cost should have been. I will never take anything there again. I don't mind paying for services done but I do not like being taken advantage of. My bill was over $800.00 with tax.

    Run away, do not walk, as fast as possible from this service provider - poor communication, poor…read moreskills, and abominable customer service. They may be very skilled at networking and working with a business, but they do not have the processes or personnel in place to work with the general public. I brought my PC in on Feb 1 with a keyboard issue and paid a $54 fee for diagnosis. I was contacted the next day and was told the keyboard assembly needed to be replaced, which I approved. I phoned on the 8th and was told I could come pick it up. Upon arrival, I learned that the part had not come in - I would have appreciated a call to that effect, but, no problem. The next contact I received was on 2/28 to tell me the keyboard that came in was faulty, but that another one was on order and I could pick it up Friday - seemed reasonable. When I arrived Friday I was told that the unit was not ready as the part had not come in. A phone call to that effect would have been appreciated. At this point, I had made multiple trips to the location and had enough. I asked for my PC back and requested that the diagnosis fee be refunded given that the PC had been there for 30 days since the issue was diagnosed. I was told that the fee was not refundable. When I inquired as to whether the service they were providing was reasonable, I got an affirmative response, and was then ignored for the next 25 minutes while the tech reassembled my PC. When it was finally brought out, the screen would not open fully. I waited another 20 minutes for this to be corrected and was informed that I should come back next week because they close at 5pm and the PC would not be ready. The front desk representative came back to me at some point during all this and refunded the diagnosis fee, which was appreciated.

    The Oxman Group - itservices - Updated July 2026

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