I'm not one to give poor reviews, it has to be a pretty disappointing experience for me to give less than three stars. And the only reason Windy City Massage is getting two stars instead of one is because my masseuse was very kind. I'll start by sharing that me and friends stayed at the Kimpton Gray and knew we wanted to get massages during our stay. When we arrived, the front desk staff told us that Windy City Massage was an in-house spa and when we asked how to make an appointment she said very clearly, "they aren't associated with the Kimpton Gray, you can contact them directly for an appointment and more information." We should've taken that as a sign. The website is a little sketch, you have to pay when you book so we decided to call and leave a voicemail. When they called back, we scheduled for the next morning at 8am. Since it was a massage, we were fine with the early morning. When we arrived, the room was a large event space with a reception table and chair, and a few worn chairs and coffee table. There were two massage rooms off of the larger room so we assumed that's where the massage would take place. When the masseuses came out for us, they were super kind. We asked about the free upgrade with the Yelp check in and they said the only two available were foot or scalp massage so we each chose one. To make a long review short, the massage experience was not great. The acoustics were horrible so I could hear everything happening in the waiting area while in my massage. The massage was very basic; the foot massage "upgrade" was included in the 50 minutes versus the additional 20 minutes advertised; the music was playing from a cell phone; there was no carpet so the chair that the masseuse used was loudly dragged across the floor several times. Overall it was not at all a good or relaxing experience and not worth the cost. The Kimpton should to be associated with this business. read more

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Agnes was awesome. She was able to take my on short notice and on top of it, it was by far one of the best massages I've ever had. I'll definitely be returning bi-weekly. read more

They canceled my appointment without even calling. I drove all the way across town and wasted time and money on my honeymoon and didn't even get an apology. Very unprofessional. DO NOT RECOMMEND! read more

Incredibly disappointing experience with the spa customer service at London House. London house spa is misrepresenting the encounter by saying we received a massage / they provided a service which they did not. My wife and I booked a couples massage with a Groupon to kick off a fun day in the city and, due to traffic and terrible GPS directions, we were running late. We called and left a voicemail for the spa to let them know the situation. We walked into the spa about 20-25 minutes late, already feeling stressed, anxious, and awful that we were so late. We felt even worse when we were greeted with a hostile welcome. We apologized and asked if we could reschedule. The response was no since there is a 24-hour cancellation policy (even though prior to our issues getting to the location we were looking forward to the massage and weren't planning to reschedule). Since we arrived late, the only other option we were offered was a quick 20 minute massage. My wife's anxiety became so heightened once the door closed behind me and I realized we'd have to strip down and the same person who we'd been having this hostile exchange with would be the same person massaging either her or me. We quickly walked out of there, are attempting to get our money back from Groupon and needless to say we will not be going back to either the spa or any other part of London House anytime soon. The experience put quite a damper on our fun day in the city. read more

Don't book the spa or massage with this company. Very bad service and rude. They cut corners of your massage time and are not flexible. We were lied to about no massage openings, yet when we called through our hotel room, there are suddenly massage openings. Not happy at all. read more

Booking system is unreliable and unprofessional. I sent an email, no response. Left a voicemail, no response. Booked online and was charged. THEN I got a response... a text from a number I didn't know, without a professional introduction, but via context clues I could decipher it was about the service I just booked online. We were confirming details related to my check in time. Then the person stopped responding to me. I called again today previous to our appt time to confirm since this number who texted me was unresponsive. Turns out this person (the owner) screwed up and I wasn't officially booked in their system, despite being charged. I'm 7 months pregnant with my second COVID baby. We booked a hotel room at the Hilton oak brook to get away and get a couples massage, which we were desperately looking forward to. I'm so frustrated and disappointed. Thank you for ruining the last getaway my husband and I had planned before our baby comes. My advice if you use this service is to triple/quadruple check your bookings. Being charged the full amount of a service doesn't mean they will actually show up or put you in their system. read more

I scheduled a massage at the Hilton Oak Hills Resort. I can honestly say this was the best massage I've ever had! My masseuse was Agnes, and I highly recommend her! She was prompt, professional, and very attentive. read more

Don't waste your time. Horrible communication. I called, emailed, and tried to set up an appointment via their website but nobody ever returns your messages. Finally got someone to communicate with my via text (odd and not very professional). Scheduled a massage two days in advance and gave them all of my contact info, including email address where confirmation was supposed to be sent. Never got an email confirmation for the appointment, so I reached out again. Never heard back. Thank God I never gave them my credit card or else they for sure would have charged me haha. Ended up booking a massage at the Waldorf instead and it was an amazing experience - massage, facilities, customer service. I don't trust the administrative side of Windy City Massage and would caution anyone from using them. Especially since they require you to pay online ahead of time. After reading other reviews it seems my experience was not unique and people have had poor experiences with their teams as well. read more

Horrible experience. They missed my appointment and made me fight for my refund. I was sitting in their lobby from 15 minutes before to 10 minutes after my appointment. For the manager to call me and say "My rep was in the lobby at 11:55 she doesn't see you" LIARS.... UNPROFESSIONAL... AND THIEVES read more

My boyfriend and I booked a couples massage at London house spa. We found a deal on Groupon! Ky and Ariana were our massage therapists! It was my boyfriends first ever massage. Was such a great experience! Thank you for the great massages! read more

I tried to book a couples massage here with a Groupon I purchased. I left 3 voicemails, emails and called the front desk and no one could get back to me to book an appointment. Every time you call the phone number they list (312 374 1829) it goes straight to voicemail. The Godfrey Spa also connects to their number and still goes to voicemail. Very disappointed. Not sure if they have something against Groupon, I would have just booked directly if they had someone actually answering read more

I just had the most relaxing, peaceful all around amazing massage! Agnus was my massage therapist and I will request her everytime I come into town! Dont deprive yourself, this was way worth it! read more

Awesome experience with coupLes massage. We were able to tailor each of our experiences with Anastasia & Kenneth to our own needs. Exceeded our expectations and capped off a wonderful weekend in Chicago. read more

I received a gift certificate for an in-home massage from Windy City Massage (with a recommendation for Bebe). This was the first time I've had an in-home massage and was looking forward to not driving to or from the salon. Bebe showed up promptly at the scheduled time, talked to me about what I needed while setting up the table, sheets and music. She was amazing!!! Very professional and focused on the areas/issues we had discussed. I highly recommend an in-home massage with Bebe and look forward to my next appointment! read more

This review is based off an Outcall Service with massage therapist Leticia. (Hope spelling is correct) She was very professional and did a great job with the massage. My other half received a 90 min massage from her and it was quite helpful for the lower back tension he was feeling. He said the therapist utilized the time effectively and covered all the areas of focus with in the time allotted. There was a miscommunication with the booking and Tanya sent someone our right away to fix the error and she was very attentive of the situation. Thank you Tanya and Leticia for making our Chicago experience a great one by providing us with exceptional customer service. KUDOS TO YALL! read more

Staying in Hilton Oak Brook. Their spa is serviced by Massage therapists from Windy City. My husband scheduled my appointment and told them to make sure they provided "the best". I'm a bit of a massage snob and he knows that ;) I got Jeff who was AMAZING! I get massages at least once a month and have done that for years. I have been to chain massage places but also some of the best luxury resort spas all over the world. Jeff gave one of the best massages I've ever had. Windy City was a easy to work with. If I'm ever back in the Chicagoland area, I will call Windy City regardless of my location and ask for Jeff read more

I had a massage today at the Westin on Michigan Ave with Jeff from Windy City and it was not only excellent, it was therapeutic and educational. I learned a lot about my muscles - main, assisting and opposite. Jeff also taught me a few stretches that I can do daily. All in all, it was one of the most memorable and valuable massages I've had in a very long time! Thank you! read more

I called a week prior to my appointment to ask and confirm the correct location for my specific appointment that I booked. When I got to that address, there was no sign or store front and I had to tell the front desk person 3 times what street I was on and standing in front of. By the time they pulled up my appointment information (which I also had to repeat several times) they told me I was at the wrong location and needed to go several blocks to get to the right location. At that point I would arrive 30 minutes late to my appointment. I asked if I could reschedule because of this, and I have other appointments today, and she told me no. So I lost $300 for a massage I didn't get, because their front desk person told me the wrong address. This is terrible customer service. I understand if you can't offer a refund, but at least reschedule a customers appointment, especially since it was not my fault your employee told me the incorrect information. I won't be recommending. I was looking forward to this relaxation all week. How disappointing. read more

I received a 50-minute massage with Jeff at the Godfrey hotel. I've had various massages done in the past, and this was a unique experience - in a good way! I really liked how he reminded me to breathe through some tough knots and did stretches I've never experienced. My body definitely needed this! I enjoyed this experience, his professionalism and technique. I definitely recommend their services. read more

My boyfriend and I went for a couple's massage before a night out while staying in the hotel and it was amazing! Emmy took care of us right away and Wojciech literally gave me the best massage I've ever had. It was my bfs first massage and he said Ana was awesome as well. Highly recommend. read more

Sometimes you don't realize how badly you need a massage until you're on the table and someone begins to work their magic on your body. Sometimes getting a massage can dramatically change your mood and help you think more clearly on the other side. Sometimes you are so blissed out that you can barely remember what you were worried about on your way in. John was my masseuse and was a true professional at body work, and knew how to problem solve my ache and pains in ways that no other massage had done before. His techniques proved that he had a knack for working out sore muscle with a strength matched with a tenderness that made this experience worth every penny. This was the best massage I have received in years and sent me on my was as a different person then when I arrived. The effects were so deep that it felt like I had just left an acupuncture session. I went on with my day feeling like regardless of what came my way, it was ok because I had just been brought back to my own center of sanity and peace! Any time I come to Chicago I'm coming back here for a massage. Great facility, great staff, and worth the price! read more

This service uses Westin's spa. I've had massages and facials here before and have always really loved it (on the expensive side, but worth it for quality of service) and they always manage to get me in same day. I had an 80-minute with Zana - called and got in within 2 hours - my shoulder was killing me. She knew exactly what to do with my rotator cuff issue and went above and beyond to get it back to where it needed to be (which was a LOT of work). She always checked in to be sure it wasn't too deep, but I'm all about therapeutic work (as opposed to just relaxation). She even showed me a few stretches to do to relieve problem areas. I will definitely ask for her again and would recommend her to people who really want to get after it for relief. read more

I used a Groupon for a massage at LondonHouse Chicago and what a great deal that was, money well spent! The space was very nice, clean, and relaxing. Leticia was the one who gave me a massage and she was great, also very nice. After your massage you get a free glass of champagne, what more can you ask for? Definitely going back! :) read more

Every muscle aches, you feel crummy.....this place will send a magician with great hands and aromatherapy to make you feel better. ANASTASIA CAME TO MY HOME AND MADE MY MUSCLES RELAX. Now all I need to do is install a steam room near my family room and it would be perfect. The timing was perfect and she was prompt as well as a great masseuse. Can't wait to do it again!!!!!!!!!!!!!!! read more

This place is great! I had a girl named Roxy do a massage. She was amazing! If you are in downtown area or staying at the hotel, please enjoy this spa/massage. Price was right! read more

Jarvis from Windy City came to my hotel to help work out some really deep knots in my shoulders. I was in so much pain and after an hour with him I felt so much better! Great service and good deep tissue work. read more

Excellent facial and manicure by Erica!! I called Windy City Massage because I was in desperate need of some skin care. I have always been very hesitant to have a facial done since my skin is so sensitive, I usually break out or turn beet red afterwards. Not this time!! They had availability within the hour and I was able to visit their spa location at the Westin on Michigan Avenue, Body Rituals Boutique Spa. Great little spa, very clean and friendly, attentive staff. Erica gave me an awesome facial and was so informative about my skin type. My skin felt amazing. I added on a much needed manicure and made sure to schedule my next facial before I left. read more

My masseuse Julie was great! I love that there is a spa service that will come to your hotel. Feeling super relaxed! I paid a bit more for it than I expected but that's my fault for not checking pricing on the website. I have to admit that I was half expecting something shady and so glad it wasn't! Julie was a complete professional the entire appointment. Makes me realize that I need a massage more frequently. read more

Hmmmm.....I see many great reviews but just not the case here. I booked a couples massage 24 hours in advance. Came to Chicago for a surgery so was very much looking for massage before that process began. WCM staff was a NO-SHOW!!! I called service to inquire and was immediately directed to the "spa division" which was just a recording. Beware if you are looking for a solid business that can be trusted with credit card information and then no show. Would not recommend to anyone!!! Lol-as I try to rectify with "operator" she seems very surprised that they did not show up......says she now has them on the line for a solution then transfers me to voice recording again!! Horrible service-USE AT YOUR OWN RISK!!!! read more

I had a honey drizzle massage with Trina at the spa @ the LondonHouse Hotel in Chicago. She was amazing, friendly, and professional! I loved that she mixes her own oils and the addition of spearmint and eucalyptus around my neck at the end was so soothing and refreshing in contrast to the sweet and soft honey scent. I was really happy with the experience. Thanks Trina! read more

Quality massage. Fast response. Therapists always show up on time. I liked they have options to pay using credit or cash. I definitely recommend it as one of the best massage company in Chicago. read more

post travel massage a 1 hour flight from the Cleve. totally worth it. First to review? Really? I have utilized Windy City Massage(WCM) since it's start. I come to your most fair city regularly. I wish I lived here. I am a business owner in a service oriented industry. WCM was a small operation at first, As a matter of fact, the owner was the primary massotherapist. I called WCM on a lark, from an ad in the back of Chicago Mag. -Note - it is listed under licensed massage, not some Wang-Bang Hootchie-San massage. After my first massage from her (awesome), I was way impressed. (I do this often... ... get a massage that is... ) The massotherapist immediately returned my call, gave me concise instructions to order extra sheets from the front desk for the table, and set up a time. Punctual, professional, and very skilled. Since then, the business has grown, but the quality remains. I have recently had WCM service my staff when we were all in town. Pricey, but, well, I have good people... and I also support good people, such as WCM. A study in professionalism, and, in a great business concept. Hats off to you Windy City Massage! -so if your in from out of town, just call them. You won't regret it. Carry on. read more

Called in this afternoon to request an in-home massage; had an appointment scheduled for several hours later quickly and efficiently. Terra was my therapist and did a fantastic job; all without leaving my living room! Highly, highly recommend. Will be a return customer for sure. read more

very solid massage. i had kyle as my massage therapist, and he was great. i live downtown, and it's very convenient to just have them come to your place (with a foldable roll-in massage table). at the same time WCM is not the cheapest. and they sometimes do not return calls / messages. if you seek better quality and value, try millennium park massage! read more

We get regular chair massage in our office. Our current provider called this morning saying they weren't going to make it and couldn't find us a replacement. This is something all of us look forward to so I quickly googled on site massage and came across Windy City Massage. I spoke to Jeanette who was able to have someone here within the hour, I was shocked. I let her know what we pay with our other provider and she was even happy to price-match. Once I met the therapist, Leticia, I could not believe the quality of massage and customer service we got for the rate. Needless to say, we have a new office massage therapist and we couldn't be happier! read more

I got a deep tissue massage from Lithian last weekend. It was the best massage I've ever had. She did a really great job breaking up the knots and she listened to what I needed. Great overall! read more

Trina and Windy City Massage at the Westin Hotel on Michigan Avenue gave me one of the best massages I have ever experienced this past Wednesday. I opted for the 110 minute deep tissue massage and was blown away by how good she was. I travel often and I'm a massage veteran and you never know what you will get when trying a hotel spa. She found all my problem areas and I left there feeling a lot better and pain free after a long day. I recommend Trina and I'm sure the other therapists are great too. The Spa at the Westin is really just a few treatment rooms so not a place to chill before or after your treatment, but if you just want a great massage give it a try. read more

Most amazing spa and massage ever!!! Will definitely be back! Great service and staff!

kind of hard to book an appointment when the location isn't anywhere. id like to know where its at before I book a appointment so im not driving around trying to find it read more