Check-In at 3pm, arrived at 2:30 and was emphatically told NO, we won't allow that! Go to the elevator and have to wade through the immense puddle of water that's coming from the pool. On a tile floor. With no mats or grills for drainage/absorption. Get into the room, beds are made and clean, but you see the wrinkles. And the stains on the colored pillows. After driving 10+ hours, I just want to sleep. Numerous stains, rust, missing grout, and hair in the bathroom. I heard the night clerk mention they had rooms out of order because they didn't have enough housekeepers. So much for switching rooms. Also the town was booked up so I couldn't switch to another property. And these issues weren't limited to just the room....the common areas had the same rust/stains/dirt everywhere. The front desk agent had great training in deflection though, because I guess it was my fault that the room had all these issues. I would definitely NOT recommend this property. I worked both front line hospitality and corporate, and this is one of the worst properties I've ever seen. I expected good things from Wyndham, and am sorely disappointed. read more

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AVOID THIS HOTEL AT ALL COSTS!!! Thus is by far the filthiest hotel I have ever stayed at!!! I can't believe it even carries the Wyndham name. Our room (which had a loose and broken door latch by the way) was so gross. To start off, someone else's clothes were still in the room so I know the room wasn't cleaned properly. Surfaces had not been wiped down. The microwave and fridge looked like they hadn't been cleaned in years. There was mold on the inside of the ice bin! The bathroom had a broken toilet paper holder so the roll sat on the counter. Someones hair was in the bed. There was coffee and boogers on the walls. Yes boogers!! Absolutely disgusting. My wife and I slept in our clothes because we didn't trust the cleanliness of the bed after seeing everything else. We would have just left and went to another hotel but everyone else was sold out. We were in town for a funeral so this is the last thing that we wanted to deal with (not to mention we didn't have time to deal with it while we were there). The manager and cleaning staff should be embarrassed that this is what they present to the public. I called the manager Philip to complain about the room. It took 5 days to even get him on the phone and he never did respond to email. Once I did get in touch with him, not only did he not apologize for the condition of the room, he said it was clean (he never saw it) and he hung up on me! I travel a lot so I have seen my share of hotels that were not up to par. This hotel is on a level all it's own. I would rather sleep on the ground outside before I ever would stay here again. So unless you like to sleep next to someone else's boogers and hair, I WOULD AVOID THIS HOTEL AT ALL COSTS!!!! read more

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Quality has gone horrendously downhill. Completely different than when we last stayed 4 years ago. Rooms are dirty, caked up grime in handles of mini fridge, fridge sticky, wrappers on floor in corners. Bathroom doors with peeling paint and stains. Broken toilet paper holders, the tubs are stained and scratched. Stains on linens. Tips of tables looked like lithely had a build up of cleaning agent as if they he'd been sprayed and not wiped so much so that when you moved lamp there was a built up line of product. Phone did not work. To top it off, the second night we were there was awoken to screaming in halls and sounds of a fight. Do not recommend and will not ever stay here again. read more

We stayed here because most hotels were already fully booked (prom weekend). The check-in was easy (reserved online) & the room was ready upon arrival. To my surprise the receptionist upgraded my room to a suite b/c they were overbooked, but to only 1 king instead of 2 queens. Cons- The room was ok but was a bit dated, kind of smelled stuffy/moldy?, both couches were visibly soiled, hair on the bathroom floor & tub (I left & bought bleach), fridge barely got cold, Huge holes in the pool towel(S), Computerized display on all of the gym equipment did NOT work: Body Weight Scale, Airbike, Upright bike & (treadmill read "disabled motor needs to be replaced"). Come on Wingate u know people like to workout ...but all of your equipment? *deep sigh* Pros- The pool was open, Patio w/ grill on the back, The sink, fridge/microwave in room, breakfast was fresh & hot (not the best but enough to keep your stomach from touching your back, lobby bathroom was fresh & very clean, receptionists were very responsive & accommodating. It was an ok stay overall but would suggest cleaner rooms & at least 1 bench at the front of the building. read more

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Let me start by saying, I wouldn't be writing a negative review if the manager called me back... After traveling to MS to attend Air Force pilot graduation, and long days in formalwear, we were disgusted with the condition of our room. Since our large family needed 4 rooms, I could see by comparison that Room 301 was barely completed from recent renovations. room smelled like cigarettes exposed carpet tack strip, sharp bathroom tub didn't drain bathroom fan didn't work missing floor and desk lamps, dim lighting exposed electrical/conduit to AC unit no iron for pressing clothes And this doesn't even include the poor paint and flooring conditions, debris from the rooms across the hall still being worked on, etc. When getting ready in formal wear, this was not ideal. After talking with management, they insisted they offered to move rooms for us but that was not the case. I simply requested some sort of discount to our room rate, but was directed to call the manager the following Monday. I've done so and left voicemails with no response. Bottom line, this is probably going to be a nice hotel once complete, but until then I suggest asking for immediate room changes if you notice anything less than comfortable. Once in the room, the desk staff did little to nothing to assist. read more

Rooms were in a horrible shape, and disgusting! Mold in the bathtub. After switching room 3 times I finally left. read more

Wingate By Wyndham Columbus - Disgusting bathtub - Hotels Near Me - Columbus, Mississippi

Haven't stayed here in 2-3 years. Not sure if COVID has made a difference, but room quality had sure went down. Mildew on shower walls, one bed not sure sheets had been changed, other bed was fine. There was a film on everything especially the bathroom floor. Hate this because we have really enjoyed staying here for years. Staff was friendly and welcoming. Breakfast sacks available instead of breakfast bar due to COVID so totally understood. Not real bad, but not real good! read more

I travel all over the country for work and have stayed in every hotel chain that you can think of. This one, however, is by far the WORST. For starters, the heater would not get hot. It blew out cold air. Secondly, the bathroom floor stayed wet due to a broken seal around the base of the toilet. Third, there is no sense of basic security in this building. Someone had propped open the door that leads to outside located right next to the elevators. It stayed like that overnight until I kicked the doorstop out of it. Anyone from the outside who is not staying at this hotel can enter the building and get on the elevator. That is NOT good. And lastly, I had to go to the front desk to have my door keys reactivated. Why if the stay was booked for 2 nights, the keys no longer worked? How annoying. And the front desk staff is never up there. So good luck with trying to get basic service. SMH read more

Beds were comfortable rooms were nice showers a little small. But let's get to the most important part! Breakfast they suck at it. Coffee was cold they only had fat free milk the excuse I got was Truck hadn't run. Lady you run a hotel the goal is to order shit ahead a time . read more

Arrived at this hotel after a terrible natural disaster... tornado. Refugee families, bucket trucks everywhere. Of course my reservation was messed up... oversold because of the horrible situation. This hotel admitted their problem and found me a room. The room was clean and comfortable. Recommend this hotel. read more

We left the Days Inn in Columbus due to unbearable bad smell of cigarettes and mold/mildew. We were able to get a room at midnight and it was very nice. Beds were comfy and the room smelled great. The breakfast was very good. Would definitely stay here again. read more

Very nice place to stay, clean and smoke free April was a very understanding and kind front desk receptionist great breakfast and free laundry facility was helpful read more

As we prepared to leave the hotel on the morning of August 15, 2021 our rental vehicle would not start. We called the rental company for roadside service. We were advised that we would have to wait for at least one hour before a mechanic would arrive to assist us. We went to the lobby of the hotel to request a late check out. No one was at the front desk. In a normal speaking voice, my wife said "Hello?". The General Manager on duty, Phillip Lovell Jr., appeared with a scowl on his face. He did not say hello when he saw us. In a condescending manner Lovell said, "The sign says press handset for service". Attached you will find a photo of the sign and the base of the phone. The handset was not on the counter. I stared at Lovell for a moment in disbelief. I then replied that he was rude. He did not respond. I requested a late check out. Lovell granted my request. As we were walking away my wife said, "I don't know who you're used to dealing with, but you will not speak to us like that again". Lovell replied that our late check out offer was rescinded. As we waited in the lobby for a mechanic to arrive, we watched Lovell interact with two young black female guests. He was abrupt and dismissive towards them. He was pleasant while interacting with a middle-aged white male guest. A black couple sitting in the lobby indicated to us that they witnessed our encounter with Lovell. They also said that Lovell was rude and abrasive towards them as well. I believe the encounters were captured on video as there is a camera mounted behind the front desk. I have the name and phone number of the couple that witnessed our encounter. I have the name and phone number of the mother of one of the two female guests which I referred to above. My wife and I have decided that we will not visit the Wyndham by Wingate hotel in Columbus, Mississippi again. I trust that your organization has a standard with respect to customer service. In my opinion, the level of customer service provided by Mr.Lovell fell far short of the lowest imaginable standard. At minimum, Mr.Lovell needs diversity training as he seems to have difficulty interacting with guests who are not white. read more

We booked this sort of last minute for a friend's wedding through a 3rd party (hotels.com), and when we arrived at the hotel, our dates were wrong. The lady at the desk (Joy) was extremely helpful and understanding and got helped us correct the dates as well as phone hotels.com. She loves her guests, the indoor pool and grill/patio outside is nice, the king bed was extra comfy and the room smelled great. We had everything we needed at this stay despite the minor bad luck at the beginning. Stay here! read more

Our family booked 13 rooms here for our family day weekend in Columbus. The indoor pool was the reason they wanted to stay here for the kids' enjoyment. I checked in on my Yelp app, and an offer for 30% off my 2nd night showed up. Of course, management did not honor the promotion. The rooms are outdated, and the carpet smelled weird :-/ There were other large groups that booked with the Wingate for that weekend as well. They were extremely short staffed, and low on towels. The family will be returning to Columbus next year, but I think we'll be at the Courtyard Marriott instead. read more

Hotel is great, room was nice, staff was not friendly during reservations, check in and check out. Like what the crap ???? I think they need a raise because a smile should be free...but if they need money to smile than throw it because for some reason it was like going inside a funeral with their depressing azzes . The housekeepers smiled more than the people at the front desk. Oh and please don't call the hotel because they will put u on hold to only help the ghost in front of them. It don't be that damn busy there especially not in Columbus, Ms read more

I have given one star just because I have to. I reserved my room 1.5 weeks before my stay. From the looks of the website the place looked fantastic upon arriving at 12:30 am after a 5 hour drive I checked into my room by a not so friendly receptionist named Tameka. When entering into the room with my friend and my 10 y\o daughter, we noticed the bathroom had not been cleaned, not even attempted. The toilet was filthy along with the tub and soap scum in the soap dishes. Dust was on everything in the entire room. So a phone call to get it cleaned up real quick was necessary. During the phone call Tameka never said she apologizes for our experience with the room she simply said I will bring a key for a king size room and a roll a way bed. Waiting 15-20 minutes for her to bring us the key and tell us where we were staying we finally go out to the hallway to see her entering a room down the hall. So we head down there and I begin to help her set up the cot because we were so tired, which seemed to irritate her by the expression on her face. The queen size sheet was obviously to big for the fold out and she commented that she grabbed the first thing she seen. And left with an attitude. After gone I noticed she didn't even leave a top sheet for my cot and the top scratchy blue blanket that was given was full of string and fuzz, basically like a homeless shelter blanket. Thankfully the room was dusted but there were pubic hair in the toilet. Upon pulling the bed blankets back there was a visible yellow stain on the bottom sheet and small holes in the sheet. Ok, so here we go again calling front desk informing her about the second rooms condition. Asking her if we can get a refund because we couldn't stay there any longer. She informed me I would get a refund I just had to talk to the manager Brittany at 9 am. So at 1:30am I took my exhausted crew out to find a more welcoming place to stay. Due to a chess tournament in Starkville, which we also was attending, every hotel in town was booked up! So we had to drive all the way to Tupelo for a vacant hotel room at 3am. Around 10:30 am I called Brittany about getting my refund but she was already on defense. She put me on hold for 15 minutes while she said she went to the rooms to analyze them. She said she found nothing wrong with the 2nd room. She also informed me that she can only give me a partial refund. She told me that Tamika was not allowed to insure or autherize a refund and she absolutely could not give me the entire refund. For the remainder of 20 minutes she informs me that she personally checks EVERY room before she leaves each night and that 2 other people check them in a day also. What I don't understand is how 3 people can check ALL the rooms and yet the 2 rooms I get were such in disarray. I ask her about the customer being right, Brittany informs me that the customer is NOT always right. I am not a picky person but I have clean standards and also need respect. I asked to talk to the owner and Brittany informed me she would call them and get back to me the same day. Needless to say I had no call from the hospitable Brittany. Come on guys I was there an hour, I was in 2 rooms not even close to what the owner would want them to be, disrespected, basically have been called a liar and argued with for 20 minutes. What kind of hospitality and respect is that? I am glad that the place has "improved" (as she told me) with Brittany as manager but there are more improvements to be had. So after not having any calls for the entire weekend, Monday came around and I call again (because she did not feel it was important to call me). Brittany's attitude at this point has changed to a much better one. She informs me that I will be reimbursed 3-5 business days. Brittany did try to call my bank and get it reimbursed faster but must have forgotten to call me back. Needless to say the end result was accomplished but shouldn't have been such a big deal as it was. I hope that there were lessons that was learned through this on their side because I learned mine. read more

Hallways reek of some moldy stench. Only working elevator is reminiscent of the Disney ride when it unexpectedly drops and groans under the load of one person. At least the towels were clean. read more

Stayed here for 4 days with my 2 sons. Very nice hotel and I'm not exaggerating when I say that they had some of the coolest staff I've dealt with at any hotel ever. In door pool and the price was exceptional. Will definitely stay again. read more

This hotel needs some serious TLC. The Wingate sign out front isn't working so the hotel looks dark, the carpets feel soggy and it smells damp, etc. I feel like there was a large frat party here before I checked in and they didn't have time to completely clean, paint and scrub! I would have probably rather attended the party so I was oblivious to how bad things look and smell. read more

When rooms are available I try to stay here when I'm in the Columbus, MS area working. They have been remodeling the hotel for about the last year, probably why I can get cheaper rates, because it can be a mess from time to time, but I have never had any issues. The hotel is fairly close to where I need to work and one exit off the main strip of Columbus and a mile or two from downtown. The front desk staff have always been helpful and pleasant every time I have stayed here. The manager was even kind enough to send a fax for me once when the machine in the guest office wasn't working. Come early enough after getting off work time and they'll have refreshments of popcorn, cookies, and drinks for the weary worker in the lobby, but the best part about staying here in the breakfast. Best breakfast out of all the hotels I usually stay at for my travels by far. I'll be disappointed when they get finished with their remodeling because I'm sure their rates will skyrocket and won't really be a "work" hotel anymore. I'll enjoy it while it lasts...oh..an the indoor pool in back open. read more

I called almost a week in advance to make reservations for a double bed room for the following week. I came into town for work and checked in. The had gave me a king bed room with a pullout sofa. Went back down to the front desk and told them the issues. I was informed they didn't have any double bed rooms available due to the renovations taking place. The lady said someone was supposed to have called me to inform of it before I arrived. I never received that call. I tried to get them to work with me on a couple of single bed rooms for the night since they would have a double bed room available the following day, which she wouldn't do it. I pleaded my case on making reservations through the motel manager and reinforced her it wasn't my mistake and said they should honor the reservations made. Nothing was resolved. The lady even called around to a few motels to get me in with no luck. I left to go search for another motel to crash in for the week. As I pulled into the Hampton Inn parking lot, she called me back to the motel. She somehow got me into a double bed room for the week. The room wasn't completed with its renovations, but I could live without the tub trim while here. The room was clean, and the beds slept really good. I will give them the recommendations they deserve for going above and beyond to accommodate me while I stayed here. Super nice friendly helpful front desk clerks. They worked my rate down for us as well. read more

I was stuck in Mississippi during the snowstorm in Atlanta in December 2017 / the next available flight out of Columbus was Monday and it was a Friday night - I had the opportunity to meet one of the managers at the hotel - her name was Jamie - she was absolutely wonderful and made sure that my stay was 100% perfect - it's nice to know that even though it was nobody's fault - that there are people here in Columbus that are willing to bend over backwards to make sure that their guest stay is absolutely perfect - if you find yourself in Columbus Mississippi - I highly encourage you to go to the Wyndham Hotel - I know from my own personal experience that Jamie will take care of you! read more

Horrible customer service. I asked for a fork after breakfast hours and was told they absolutely could not give me one. It was only for breakfast, not for guests anytime use. Then, the maid came by the room and we just asked to switch out towels. She took our old ones and said she would be back with more. She never came back. When we called downstairs to ask for towels, the lady said she only had 1. She then said she was too busy to deal with this right now and hung up. Rooms were below average and that's being nice. Mold in several places, wallpaper puckered off from water damage, and the entire hotel reeks of smoke even though it's a "non-smoking" hotel. Also, found several bugs/spiders in the room and bathroom - just to put cherry on top. read more

We checked and the manager and staff were great, the room was very clean had a good quite night and a great breakfast housekeepers were very friendly read more

Stayed here traveling through, and the hotel was nice. The guy at the front desk on night shift was very knowledgable about good restaurants. However the woman on the day shift at the front desk was extremely rude and had a bad attitude. She was even rude to the customers calling on the phone. She is not meant to work in the hospitality business. I think her name was Jessica. I will not be staying at Wingate next time if she is still employed there. read more