Prompt service, always on time, meticulous attention to detail. The Nanaimo crew is great! They did a fabulous job. Highly recommend.

Dishonest company. Bad customer service. Do not hire their services. We had extremely bad experience with them. read more

The quality of work and service is horrific, horrific, horrific!! We ended up finishing all the work from a toilet overflow since it took 7 months and we couldn't get them back to complete the work. Looking at what they invoiced the insurance they should be put in jail. Not only did they charge for items they didn't do, but what they charged was 4 times the amount of what I could have hired out for. No wonder why insurance keeps going up. read more

Just like the lady from Kelowna, I want to say that the experience I had regarding a flood which took a year to complete, and was the most stressful and horrible experience I have had. The manager handling my file was an absolute JERK. He never communicated with us unless I emailed him and then he was extremely rude when replying to my emails. He accused us of being one of "those people" who try to get more from the insurance company than what was originally in my condo before the flood. I had to argue again and again with him to get things done properly to their former state and not a penny more. When the walls were removed from my bathroom, my husband and I saw that the studs in the one wall (where the water came from mostly) were black. I tooks pictures and sent them to Winmar, the insurance company and the property manager as I thought they were all covered in mold. Two days later we went back and the manager from Winmar had all the walls up again, paying no attention to our concerns about the mold. Nobody got back to us about the black walls before they closed them up. I told him we would be checking for mold and he said that there was absolutely no mold behind that wall in his usual unpleasant, distasteful manner. The condo upstairs was where the water came from, so they were working on that condo as well. One day we found the painter, who was painting upstairs washing his roller out in my kitchen sink, which left it looking dull and whitish with my doors left wide open and walking through on brand new hardwood floors with a dripping roller. When they said they were done, we went to check it out first (before the walk through) and I took so many pictures of all the inadequacies of workmanship, I created a file folder full of pictures. My friend, when looking at it, said it looked like it was the before anything was done pictures! We had to struggle and fight all the way throughout this horrible journey with Winmar. My nerves were so shot, I would wake up in the middle of the night and go over in my head how incompetent these people were and how to get things done. Also, we were losing revenue each month that they did not complete the condo to a livable place so we could rent it out, as they were so slow and never kept in touch letting us know what was happening. Another manager was assigned to our condo as the last one was so incompetent, and he managed to get all the very poor workmanship done or re-done. My final complaint was that I still felt like there was mold in between the bathroom and kitchen walls. We called in an air quality specialist and along with the owner/major manager of Winmar, they cut open a 3' x 3' square, after taping off the entrance to the bathroom with a zipper to get in. The man I hired and the manager from Winmar went in at the same time. The manager from Winmar touched the studs first and his white glove came back totally covered in black mold. The said they would remove the mold but the ENTIRE wall's studs were covered in black mold from top to bottom. They would not take the entire wall down, so they only took the mold out from the 3 x 3 foot cut in the wall. So now I have mold in between the walls and their solution was to cover a hole under our kitchen sink which lead to the bathtub pipes with a piece of wood. They thought that was good enough and since I could no longer fight with them and knew they would not take the wall down and complete the job fully, I gave up. I would also tell people to RUN from this company and even if your insurance company picks them, you have a right to pick another restoration company, as long as their quote met what the insurance company was planning to spend on renovations. I still cannot believe how they operate their business with no communication, putting the customers down in emails, arguing over little things, extremely bad workmanship, allowing my door to my condo to be left open while they painted upstairs and cleaned their brushes in my kitchen sink. Our condo is fully furnished so someone can come with only their clothes on their back and with the door being left open and unattended to, anyone could have walked in and stolen a great number of items/furniture. I will never again use this company and would discourage anyone from using Winmar. They made many short cuts all the way along, not finishing things or completing them in such a manner that they had to be re-done after fighting and fighting with the manager in charge. Their workmanship is nothing to be desired and was shoddy from the get go. STAY AWAY read more

I had a flood in my basement and winmar came and came to do the repairs. They came within a few days and removed the damage, a month and a half later they still had not come back to finish the work. I had to keep calling them to see when they would come back i got excuses such as "ryan's on vacation for 2 weeks, he'll get a hold of you when he's back", "i just got approval" (yet they had already done the removal of damage), "oh we had you booked for next week" (when i wasnt going to be around). I spent a month and a half in the dark wondering when ill be able to use my basement. i could of easily done the work myself, the only reason i was going to use there services was so it could be done on a timely manner. I decided to end there services and not let them back in my house, very unprofessional. read more