I had surgery and recuperation at the Winter Haven Hospital on 3/1/2018 and was discharged on…read more3/2/2018. My observations are: Ashley, one of the night staff nurses provided exceptional care for me during my stay. I nominated her for a Daisy Award, so please give it to her as she earned it with kindness, attention to detail, answering any question which I had or offering to find out the answer she did not know. Please let your surgery prep nurses who worked my case my apologies and appreciation of their laughing to my answer of "Weenie Whacking" if I knew what procedure I was having. They also deserve a Daisy Award, as they made me very comfortable, as I was apprehensive before my implant procedure. The food was much better than I anticipated. I didn't give a 5 star review due to the following issues that concerned me: The base of the IV drip pole was filthy. I could see some liquid had been allowed to dry on it. It needed to be cleaned prior to having been brought to me. This led me a concern about sterility during my stay. The Hospitalist ordered every 4 hour blood work draws following a small sodium drop, but, the number was less than 10 points from the lowest ideal point. It might have been more efficient if they had bothered to step in and make an accurate decision on my needs rather than an action plan based on other's observations. Also, I suffer from seasonal allergies and requested ProAir to treat my slight wheezing and a check-in from the hospital's pulmonary staff. Neither the ProAir or the pulmonary staff member appeared. My domestic companion had to ask for my bandage to be changed as it was soaked with urine. We were both told that the doctor didn't like for "anyone to mess with his bandages" to which my companion (who is an RRT) replied, "He doesn't need to have a wet bandage on his open wounds..." The dayshift didn't keep us well informed as to our status during the discharge process. We had to ask when several times. All of this could have been due to training going on within the unit. I think if you fix these issues, you could have an excellent facility.

Like others have stated DO NOT come here. My wife was literally bleeding out, nausea and…read morelightheaded and almost 4 hours of waiting and nothing. We left. I will let everyone I know to not go here.

This was my first time at this hospital Center. I was having a procedure for my heart and my doctor…read moreworks out of this location. We arrived first thing in the morning and went through security who directed us to where we needed to be. Once upstairs, I signed in and waited till I was called and then did the rest of the check-in. It was just a short wait before they called me and back and started getting things ready. I ended up waiting about three hours for my turn in the rotation and once they got me in everything went pretty quick they already had IV set in my arm and shaved the area they would be working on. I was awake for the procedure, but I was medicated and I got to watch part of it on the big screen of the doctor was using. The whole team did a great job and was professional throughout. Everything went really well and then I was sent for postop. I did spend a lot more time there than I thought I would, but there were things they had to be sure of, and the doctor had to sign off on my release at the end. The nursing staff kept me pretty well informed and checked on me continuously while I was there. When it was time to go, they went over all the care and procedures I would need and provided me with paperwork to cover everything. They also sent my new prescriptions to my pharmacy. If you needed an outpatient heart procedure here I can genuinely recommend them. I hope I don't have to come back for anything, but if I do, I know I will be well cared for.

If I could give this facility at zero rating I would. This facility is horrible. I have been here…read morefor 9 1/2 hours came in with chest pain and I have not seen a doctor. All that they have done is an EKG and labs no one has come out and said what any of the results are. I have not seen a doctor orPA or NP. They treat these people like prisoners in here if they walk out the door, the charge nurse threaten saying she is going to take their IVs out even if they're just going outside to smoke or walk around. This is worse than inhumane. People have been here for over 13 hours and still in waiting room. STAY AWAY

Hello everyone this is place 2 be with any healthcare I tell you Everyone's treat you good and…read moreRoyal Dr.Icy_ Nurses Melinda Lori _ Amanda Front desk staffs is funny + and _ nice, I love the visted there

Had a recent surgery. The pain was like nothing I've ever felt however my post op nurses Javier and…read moreAndraya were AMAZING! They were patient, understanding, talkative, helpful and just all around top tier. Nursing is not an easy job and I pray those 2 can maintain their excellence in a stressful environment. I also ended up being admitted and my nurse Fatima was just as exceptional . Thank you for all that you do.

Dear Care Team, I…read morewanted to take a moment to express our sincere gratitude for the exceptional care my husband received during his recent colon surgery and two-night stay. From the moment he arrived, he felt safe, well cared for, and truly supported. Every interaction reflected compassion, professionalism, and genuine kindness, which made a stressful experience so much easier for both of us. We would especially like to recognize the following staff members who went above and beyond: Mollie Amber Brooke Danesha Natalie Carmel Dr. Wojtek Aronski Each of you made a meaningful difference in my husband's recovery and comfort, and we are incredibly thankful for your attentiveness and dedication. Please extend our heartfelt thanks to everyone involved in his care. We are so grateful to have experienced such a wonderful team. Warm regards, Roubert Family

Absolutely Ridiculous! The phone number listed just goes in circles and is not helpful at all!…read more Trying to verify that my father is in fact admitted and have been unable to reach him and cannot get reach the hospital without an extension. I thought we were advancing in technology, not going back to this nonsense!

My friend that I visited who had a weak patient never was seen by a Chaplain. Nursing was…read moreresponsive and the room was comfortable.

Waiting for 4 hours to be seen for chest pains numbness in the arm all signs of a heart attack 4…read morehours waiting!! Now am looking forward to seeing them I. Court I would love to hear their side of the story

Dr. Brian Green Located at Baycare Medical Group 1201 1st St. S. Suite 100A. Winter Haven, FL…read more33880. Phone: (863) 280-6080. Fax: (863) 229-7587. Hands down, Dr. Brian Green is the very best Doctor at Bay Care Family Medicine! His excellence in interpersonal skills is a breath of fresh air. Each time I see him I find his demeanor to be super calming. Waiting times aren't bad at all. His extensive medical knowledge is surpassed by the individual care and attention he gives to each one of his patients. He's hardworking and ALWAYS gives his FULL ATTENTION to the concerns of every single patient that I've seen him interact with. One simply cannot help but to admire Dr. Green's work ethic. He's an AMAZINGLY CARING and down to earth M.D. I never feel rushed as he sits and walks me thru some of the most frightening times of my life. Always showing so much empathy and compassion causing me to see a light at the end of a very dark tunnel...Attentively he listens to all of my concerns and gives me a general sense of "knowing" that he's there for me in the most supportive of ways. Our community is a better place because of this man. He's very sharp and on the ball, yet nurturing with a sweet respectful sense of humor. I can feel his sincerity as he communicates to me heart to heart which means the world to me. Dr. Brian Green has an uncanny ability to turn my teary eyed face into a smiling one. He's certainly a HALL OF FAME DOCTOR. It's extremely easy for me to imagine him as a King's private doctor (He's that great) YET, here he is dedicating his time for me and our community. The most wonderful doctor ever! Thank you Dr. Green for all the sacrifices you have made to be who you are today. I'd also like to thank your loved ones for their sacrifices as well. Thank you for choosing to get up every day to attend to us. I know you care, as I can feel it...this job isn't just a paycheck to you but a Divine Calling and it shines thru every single thing you do! Truly Truly I am so very grateful that you are my Primary Care Physician. Respectfully, Renee M. W

I've been a patient of Dr. Wilk's for 2.5 years. I see her regularly and once in an urgent setting…read moreI saw Dr. Ashley Falk. Both are great and took time to listen to figure out what was happening. Dr. Wilk is especially patient, an amazing listener, it is obvious that she is putting your health and well being as her top priority when she sees you. She has cheered me through successes, has given me encouragement when needed and really taken my wishes and goals in mind as opposed to just prescribing something and sending me on my way.

The nurse poked at me 5 times to get a vein without getting a second nurse to look so I left there…read morelooking like a shot drugs. Then the cash price for cataract was 1200 more then their site states. Then when they called they wanted 65000 no not a typo 65000.00 more for the operating room. WTH I should have 20/20 vision and a house to live in for 1 eye cataract surgery. I will say the staff was very nice and the Drs top shelf but their billing not so much. still fighting with them before I get a lawyer. I paid for all services up front. I want the refund from their site estimate of 1200 less then the price I paid. And the 65000.00 dropped. Now they are saying that this time is 4649.00 plus 149 for the lense.

They don't really care about your health the care isn't that great maybe two nurses are nice. It's…read morehot as crap in the room and there is a baby hospitals aren't supposed to be hot it keeps the germs alive and it makes peoples fevers high

I dreaded making any type of phone call into this Bayc are phone system. Ftont desk and main phone…read morenumber apparently are severely understaffed unless they have backroom call center. Regardless, staff are very courteous and patient focused. Phone wait times really need top management to work here and throughout the entire baycare phone system. This hospital has superior infectionv/virus management procedures. We drive right past winter haven hospital to go here. Most impressive on my trip today was the RN handling the Radiology desk solo! Wow! She was great and didn't lose her cool or my admiration for her depth of response. If I got sick, I'd ask for her! :) I'm quo outfitted to say that because my Mom was a graduate RN. :)

Great and friendly care, wasn't given the runaround like in Lakeland Regional Medical Center that I…read morehadalready visited 3 times yesterday and was pretty worse for wares.