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    Winters-Hays Monument

    5.0 (1 review)

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    8 years ago

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    Owens & Brumley Funeral Homes

    Owens & Brumley Funeral Homes

    (8 reviews)

    Unprofessional behavior displayed by staff. When heartfelt concerns were brought to the owner, Kreg…read moreKeesee, we were met with more disrespect. Sad and shocked is an understatement. To add insult to injury, after communication regarding our concerns took place, both in-person and in writing, an automated message was sent to our family asking for a review. One more example of how we were just a job to them and our family, concerns, and hurt meant nothing to them. As Owens and Brumley requested, here is their review.

    Owens & Brumley has served generations of my family in time of need for decades but they were…read moreparticularly kind and helpful when my father passed away suddenly and unexpectedly of pneumonia at his home. My stepmother was severely disabled and of diminished mental capacity due to her own illnesses, and this left the responsibility for making arrangements to me. This was complicated by the fact that I live out of state and a major hurricane was about to strike. Their office did everything possible to help until I could arrive and even assisted with travel arrangements, speaking to the airline and helping me get a reduced fare. When I arrived, they contacted his life insurance agent and helped me get the necessary paperwork and releases filled out and filed. I was completely ignorant and lost without their help. Adding to my stress and grief was the fact that I had few financial resources and my dad's policy turned out to have limitations due to its type and the short length of time he'd had it. He was only 62, in good health and had expected to need to provide for my stepmother's before himself. His policy would not be fully mature for several more years, leaving me with less money than anticipated. Owens & Brumley's funeral director and business office helped me select, plan and arrange a service and burial that allowed me to lay my father to rest with the dignity and respect he deserved that I could afford. They never made me feel embarrassed or demeaned despite my circumstances. They contacted his minister and arranged for a soloist to sing at his service. They coordinated with a local florist, who helped me select flowers and covered this expense for me, charging it to the expected payment from his life insurance. The Business Office took care of collecting his life insurance and delivered a check for the remaining funds to my stepmother. Lastly, they helped me find a monument company that would allow me to finance a marker. They assured me that all I had to do was contact them when the marker was paid off and they'd see to its proper installation so I wouldn't have to travel back to oversee it myself. They delivered on this promise as well even though it took 18 months for me to pay it off. The funeral directer was at my side throughout the arrangements and was present at the funeral and burial. They even provided ice water at the graveside for everyone due to the day's extreme heat. Owens & Brumley treated us like a member of its own family and made a terrible, traumatic time of deep loss and grief so much easier to bear with their attention to detail and personal concern. I highly recommend them to other bereaved families because they'll serve you to the best of their ability and help ease your burden at a time when you are least equipped to cope. With deep gratitude, the family of Sammy Rousey.

    Winters-Hays Monument - funeralservices - Updated July 2026

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