The employee was very passive aggressive to a majority of the customers inside the establishment…read more She would play loud music and pause it only to yell complaints about her job while we all stared at each other like "what is this woman's problem?" I don't think anyone wants the employee of the business they're spending their money at screaming belligerently. It definitely set the mood of unease across the room. Other than that unpleasantness the facilities worked great.

I have never had a bad experience until today! Went there to wash my animals, bedding, and…read moreblankets, which has never been an issue but today I was told I couldn't wash their stuff there anymore!! I've been going to this place for over two years to wash my animals, bedding and blankets, and it has never been an issue!!! also that lady was very rude and very racist!!! let's just say I will never take my business there ever again and I hope you're smart and take your business elsewhere too!!! celebration laundry can kiss my white ass!!!

Someone didn't count his shirts properly and needed one laundered. Nan's to the rescue. I was…read morepleased to see that they had a same-day offer in the window. Since it was before 9am (technically, it was 6pm), my shirt would be ready the next day. So I gave them a shirt and my phone number. The next day, I returned at 5:15 PM and my shirt was ready. As is the usual custom with shirt laundering, it was on a hangar and wrapped in plastic. Perfect. No stains, no marks and no wrinkles. Excellent. And my four star review would have ended there, but the next day I got a voice mail from Nan's. They were following up to make sure that my order was perfect and thanking me for being a customer. A small effort on their part, but one that I really appreciated. Thanks, Nan's!

Love the employee's at this location. They always have time to make some basic small talk and know…read moretheir customers by name. Something lacking in today's business world. They never take their customers for granted and always greet you with a smile and state see you again. Why wouldn't you use Nan's Dry cleaning.

Worst experience ever. Took my clothes and was told they could not heavy starch my shirts. Took…read morethem to the cleaners on palmetto. The only one not owned by white swan. They are the best and cheaper. Those ass holes still took my money for a service that was trash. I can iron better than what they did. White swan suck.

I grew up in Florence and moved away loooooong ago(35 years), however I always enjoy my trips back…read moreto visit with my family. Unfortunately, my latest visit for my mother's 92nd birthday celebration has turned into a debacle because this dry cleaning service refuses to actually respect the fact that the customer is always right. That customer loyalty is the thing that builds a brand and continued support. I took in one Blazer and two dress shirts on Friday January 16th for same day service. Apparently the new worker at the location on North irby Street did not put my order in properly and it was not ready on Friday evening. I then called on Saturday morning and was told that there had been an error that the individual was new and that she had made a mistake and I would have to pick up the clothes at the location on West palmetto Street and that they would not be cleaned because they would not be ready until Monday. I have a flight back to New York City at 6:15 a.m. on Monday morning so that was not going to suffice. When I went to the West palmetto location the first time, the young lady was cordial and kind and easy going and told me that she would look for them and that I could pick them up before 1:00 p.m. She also took down my phone number and said she would contact me after she found them to let me know when I could pick them up. I began calling at 12:30 p.m. on that Saturday after the initial trip to the store at 10:00 a.m. to pick them up the first time, but got no answer. At 12:45p.m. I figured it was best to just go back to the store to pick up the clothing. From the moment I walked in the young woman who had been kind and courteous earlier was profane and nasty and disrespectful! To the nth degree! As soon as I walked in she said I'm the only person here! I haven't had a chance to look for your clothes! You'll have to come back Monday! Yes, I did raise my voice after being greeted that way about my own clothing, and I said to her no, I need my clothes to take them back to New York. I'm not going to be able to come Monday because I have a flight at 6:15 a.m.. She proceeded to be continually profane and rude and nasty and then threatened to call the police! Then she called the owner and he threatened to call the police unless I left the premises! The unfortunate thing is that she would not stop being profane and nasty and rude and find some space of being reasonable and understanding that I am a customer. That seemed to have flown out of the window with she and the owner. He was just as pathetic and abysmal as she because all she did was essentially call him and say that I was being loud and harassing her and refusing to leave when that was not the situation at all. And I suggested that he might want to review the camera footage because they have cameras on the premises so that he could actually see the interaction. Again, yes, I raised my voice when she greeted me with the, I'm the only person here. I haven't had time to look for your things. You'll have to come back Monday. That's the first thing I was told. I kept reiterating I leave Monday morning at 6:15 a.m. but to no avail. I called the police myself instead for assistance. The owner then asked if I could come in at 6:00 a.m. on Monday morning to pick up the clothing! In what world is such a thing possible when one has a flight at 6:15 a.m.? I cannot begin to state how disappointed and angry and disrespected and absolutely outraged at such toxic and noxious behavior from some child who could not have been any older than 20 years of age speaking to me as though I was her peer, yet I am 58 years old. And the owner, this Grayson Sturgeon person, was simply the imbecilic icing on the cake of an abhorrent experience. I'm going to contact local media and get a consumer reporter to do a story, as well as blasting on all levels and areas of social media platforms to get my point across to these fools. PLEASE VALUE YOUR CUSTOMERS ESPECIALLY THE ONES FROM OUT OF STATE!! DO BETTER! Lesson learned the hard way.

I brought one of my suits here to be cleaned for a wedding we're going to in the Charlotte area…read morethis weekend. I requested the normal turnaround time. The nice lady at the counter asked me if I'd like a text message when it's ready for pickup. Of course. That makes it easier for me. The next day I get a text saying my suit was ready. Now that's great service and a fast turnaround time. My bill was right around $15.00 which included a first time customer discount. The suit was cleaned nicely and ready for the weekend.

The place is clean and friendly the machines are new and the range in price from three dollars for…read moredouble load to $7.00 for six load washing machine, With plenty of dryers $.25 for five minutes.

Do not use there large washers! I had attendant show me how to add everything to my laundry. I put…read morethe bleach where it was supposed to go. One load did fine and the other machine must have just dumped the bleach straight onto the clothes. Ruined the whole load of jeans. Bleach spots everywhere! Of course when I called the office they were sorry but to bad for me. I had to order 4 new pair jeans to replace some of the ones ruined. I won't be spending my money there again. Cost about 29.00 to do laundry ruined 6 pair jeans. No thanks!

Large machines out of order and couldn't get change. This was for both locations in Florence!…read more Found a wonderful laundromat on South Irby that I will be using from now on!

We've done laundry here twice. I feel like it's very clean and inexpensive. I've felt very…read morecomfortable going there and our laundry has never been tampered with or anything.

Took three men's shirts to be cleaned and pressed with medium starch. The woman helping me was…read morepleasant, and the 24 hour turnaround was surprising. But shirts came back completely stiff with creasing on the sleeves and near the buttons. Not pleased at all. Before I realized the bad quality of the pressed shirts, I had also inquired about alterations for a bridesmaid dress. I was informed that the location no longer offers alterations, but that alterations were offered at Palmetto Cleaners, operated under the same ownership. Will review that location separately, but to save you the time, women working at Palmetto cleaners were rude, and seemed to be bothered by having a client in the facility.

They seem to have a real problem with heavily starched shirts. They come back wrinkled or with…read morecreases ironed into them. Not a great problem but enough to make you want to use another service. They do a great job on slacks, coats, etc. Convenient hours.