I cannot say enough good things about this company. They came in when one of my pipes under my…read morelaundry burst and they even found a leak in our wall which we knew nothing about. They didn't try to haggle or harass us about products or services. They were extremely professional. This job was so large it took them two days (even a Saturday) and didn't not over charge us. I highly recommend them!!

Had Quality air come out for routine service. Even though they are very busy right now with…read moreemergency call they were able to keep the appointment. I had a previous appointment canceled by one of their competitors. The service technician was very professional, mindful, and thorough and did not rush the job. Last Dec my heater went out and they came out next day and was able to make the repair (replaced motor)that same day. My routine maintenance and a repair experinces have been very positive with Quality Service.

Do Not Hire this company. They Caused a Problem and Refuse to even Look at it without charging me a…read moreService Call AND Diagnostic AND Repair FEES! I have a heat pump. Originally called because air conditioner was not working. Determined the freon leak was inside and no fix. Only replace. Well, I thought the technician from Hill's (I guess he's sub-contracted to Quality Service) was being nice by Disabling the "cool" part of the heat pump, so I didn't damage anything in case the thermostat was accidentally set to "cool." WRONG!! Now my inside house fan runs constantly when you put it on "heat." I have to go to the thermostat and turn the unit off/on to get the fan to stop. This is Not Fair. It was Working, they fiddled with something and now the fan Does Not Turn OFF on it's own. They are even Refusing a Free Looksie without repairing. This is OUTRAGEOUS! DO NOT HIRE!! Matt is the one Refusing to at least have a technician come look at no charge. Don't deal with him!!!

My garbage disposal stopped working and after trying multiple things to fix it I looked for…read moreprofessional help. The first plumber I called made an appointment and never showed. Rick's on the other hand confirmed the appointment right away, confirmed they were coming that same morning and showed up exactly on time. The plumber was professional, quickly resolved my problem without having me purchase a new unit or pay for extra time, on top of that he gave me some great steps to follow next time I had an issue and left magnet business cards so I can have their number handy. The thing I appreciated most? They were friendly towards my animals even through they were initially under foot until I could remove them all. I will definitely call Rick's next time!

I really hate to change a review but the site wouldn't let me remove my initial review. My initial…read moreencounter was excellent however, I was told that if there was an issue with the repair I could call and let them know and it would be addressed. Unfortunately there was an issue and after numerous calls and attempts to get the issue resolved, including offering to pay for a second service, our calls were not returned and the problem was not corrected. If you are looking for a business that keeps their word, keep looking.

There is a reason why Jacob's Plumbing has been serving Florence for decades. Their Service and…read morenon-nonsense approach to business. Discovered I had a water line leak in the wee hours of morning and when I called before operation a real person answered. No answering machine, No answering service when you are depending on a 3rd party to relay important and severe conditions to the company on your behalf. The live person listened to the problem, took my contact information and told me they would have some there in the morning to evaluate. And they followed through and delivered. Second person on the morning list and they sent an experienced plumbing expert. Asked the right question, evaluated the situation and went to work fixing the line. Very personable and explained everything in simple terms. You never know when you may need a plumber, but this company needs to be in your contacts or bookmark this page for their contact information. Gret job, Jacob's Plumbing and a big thank you for coming to my aid.

Jacobs Plumbing cheated me and stold over eight hundred dollars from me. This prompted a court…read moresuit. Rather than respond to the summons, Jacob Plumbing wrote on the summons that they had moved. Please beware if you are considering using their services. I have sufficient hard copies of the evidence to support this.

DO NOT USE THIS PLACE! If I could give less than one star I would. The guy that came out 1. Changed…read moreprices on the invoices he gave us for the same amount of items day by day 2. Complained about doing the work WHILE AT our home where he THOUGHT we couldn't hear 3. MOST IMPORTANTLY he did the work incorrectly, including but limited to not sealing up floor work he did making it possible for pest to get into our home and due to the incorrect work being done we had to have someone else come in and fix it so we could actually use our appliance. Not only that he told us there was a 90 day warranty on his work for him to just straight up ignore us when we reached out during that time frame. We asked for some sort of compensation back and nothing. TRASH Save your money and time. This company will take advantage of you.

I cannot say enough about the professionalism, care, and integrity shown by AJ and his team. They…read morewent above and beyond in taking care of my renters' needs--working around both their busy schedules and their children's routines to make sure everything was handled smoothly and respectfully. What truly impressed me was their attention to detail. During their visit, they noticed an additional issue that my tenant had mentioned but had not formally reported yet. AJ immediately brought it to my attention, recognizing that it could become a health hazard if left unaddressed. As both an investor and landlord, I appreciated his honesty and expertise--it was clear he wasn't trying to upsell or take advantage of the situation. He made the right call for the safety and comfort of my tenants, and that level of integrity is rare and invaluable. Being located in GA, it can be challenging to manage properties from a distance, but finding AJ and his team has been a blessing. Knowing that they are close by, responsive, and truly looking out for my property and my tenants gives me tremendous peace of mind. AJ, thank you--and thanks to your entire team--for your outstanding service. You have earned my trust, and I look forward to relying on you as part of my trusted team of reliable contractors from here on out!

did a good job on my first quote simple and cheap job. then after quoting me to do the whole full…read morejob over 8,000 I paid them half and never got the job done. very disappointed. calls, text and emails no answer. I don't like leaving bad reviews but I'm out of 3,700 god don't like ugly I have to take the bullet and go on with life. hopefully they will see this and give me my money back stay blessed

Excellent service from Christy and Scotty! They have done…read moreboth electrical and plumbing jobs at my home. All of the tasks were difficult and time consuming. They are knowledgeable, friendly and customer forward. I thank them 1000 thousand times!!.

Love these guys - specifically Scott and Mitchell. They respond quickly, arrive when they say they…read morewill, and are *great* at diagnosing and explaining what's going on. They helped me understand the 'why' behind the problem with my 2 leaking toilets, so I feel confident that I won't encounter the same issues in the future. They stand behind their work and have fair prices. Really glad to have found the company and will use them for all my plumbing needs going forward.

I used them today needed emergency plumbing services came within one hour very professional and…read morefixed the problem within 30 minutes with easy explanation for me to understand not knowing anything about plumbing. Will use them again and are very reasonably priced can't go wrong try them out

I called on a Monday morning because my pipes were backed up. They were able to get someone to my…read morehouse by 1:00 that afternoon. Justin was prompt, courteous and efficient. I would call them again without hesitation.

I had a pipe break sometime during the night last night, and City Plumbing was here within an hour…read moreof my phone call and stayed until the job is finished!! Mike was the technician, and he was super polite, and very professional!