I can't fault the service provided by Pro Glaze Windscreens. Lee fixed my windscreen on my BMW - it…read morehad a stone chip in the windscreen - just under a penny in size - after Lee did his magic - the chip was dramatically reduced in size - almost invisible! Pro Glaze arrive when they say - and their prices are the lowest in the area. Thanks Lee good work - keep it up!

From the owner: Auto glass repair and replacementread more

So a couple of weeks back my car received an excited stone from the roadside as the vehicle in…read morefront plummeted it to my windscreen. a Crack appeared some 3 inches in length. on the passenger side. OKay I thought easy this, call insurance company (eSure). They promptly told me to get in touch with Autoglass..and so the inconvenience and mired of issues started. They (Autoglass) tell me that it takes 5-7 days to get my flavour of windscreen in, WTF!! National company with an lead time of 5 - 7 days?? Okay They then tell me that the recalibration option my insurers (eSure) have opted out of so I have to take the car to Jaguar to get that done. Okay I guess so I say. "We will contact you when we have the windscreen. Days pass. They contact me and book in a slot on that Friday, Yeah I think, well at least in some part up to recalling the calibration fee which my insurers didn't tell me about as they took their annual right to roll the insurance onwards. Friday comes, I eagerly get into work after the crack is now some 5 inches long, Soon be seeing the last of you I think! (WRONG), I look again at my message received the day before (Thursday) stating "0800 to 1300. We'll send you another text tomorrow to narrow your appointment time to a 2hr 30minute slot" Around midday I get anxious and call Autoglass.. They tell me that they have tried calling me (Not according to my phone logs you haven't) and we have rescheduled you in for the following Tuesday. Apparently the windscreen that they have had delivered is broken?? I tell them I am not at that work location then and in fact I am in Portsmouth, I ask them to reschedule for the Wednesday they do. I ask them "How come no notification" "Is your company policy to put me at the inconvenience" I hear silence. He says he doesn't understand I explain that every time an appointment is made I have to organise for their people to come on site to sort the repair for two reason 1) We are by a duel carriageway and 2) It's a Defence site and authorisation is required. This coupled with the fact that they are (Autoglass) are not troubling themselves to keep me informed or liaise with me over when and where the replacement can happen is in a word frustrating and not something I would expect considering the monies involved in the transaction. So the new appointment is Wednesday. Along comes Wednesday, same drive into work with the same anticipation and yes you have guessed it with the same result. I ring to check on the the text message and low and behold this time they say that a label on the windscreen they have received has scared them off. However, they claim that they will reschedule the appointment in the morrow. Huh is it just me but, if the label is incorrect in some way, and the windscreen has a 5-6 day lead time how can they confidently state another appointment for the morrow? 8 days on now and the sage continues. Keep watching this space.

I was less than 100% into Halfords last time I reviewed (below) with good reason. Today was a…read moreperfect experience - needed a chip in my windshield repaired. A quote from the nation wide (global?) company to fix on my doorstep was almost £230!! At Halfords (10 minute drive away) it was done perfectly while I watched for £40 - plus I was given a free 10 point check on my car AND a £5 discount coupon. Total cost dropped to £35 and serviced to my complete satisfaction by 2 really professional, friendly staff. I will be back very soon I'm sure!! Review #55 2023

Absolutely disgusted with the service of the store manager at this branch, purchased a new battery…read morefrom them in August 2025 at the start of November 2025 I started to have faults showing up on the dash also low battery. After having around 6 different faults I thought something was amiss so I had a full diagnostics scan and also an auto electrician, every fault code was down to low voltage and the auto electrician confirmed the battery was faulty and not holding charge. So back to the halfords store I went with receipt in hand, I was served by a lovely young lady who came out and tested the battery, her findings were battery needs charging then retest, so she agreed there was a problem, possibly a dud cell. I followed the young lady back to the shop expecting a replacement battery. The battery was a Yuasa HSB100 with a 4 year warranty. The next thing man came out of the back room with the battery tester and said he wanted to test the battery, I explained that a young lady had already been out to my car and tested it & I gave him the little print out she gave me. He said he still wanted to do it, I asked why and he couldn't answer, so to save any disagreement I followed him out of the shop and he tested the battery, within 1 minute he said it's absolutely fine no problem at all, so then I tried to explain what I had already explained to the young lady about all the errors, diagnostics, auto electricians report etc to which he replied my machine says it's fine, after going back and forth for a good 30 minutes I asked why when the young lady tested it did it show a fault and within 15 minutes he tested it and he said it was fine? His first answer was she probably did it wrong, I said to him I don't think that is very professional telling me one of his staff had done it incorrectly and especially because she was a female, & I'm pretty sure all staff that had authority to test batteries would of been trained for insurance purposes. then I couldn't work out how he new she had done it incorrectly when he wasn't there? So I suggested maybe we could ask the young lady to show us how she had done it with both of us there, this he thought was funny and I asked why are you laughing at me, he said I'm fed up with going round in circles day in day out, eventually after more arguments he said he would get the young lady, so another 20 minutes as she was busy they both came over. The young lady connected the charger and he told her she had connected it incorrectly, she needed to connect to the other side of the nut & bolt on the battery terminal, she replied to him you're joking? He said no, at this point I said he is clutching at straws to which he started to laugh at me again, I asked him again please don't laugh at at me, the young lady had connected firmly to both terminals, there was no issue at all with how she had connected the tester & she did say this is how I always do it. The young lady then went and carried on with her work, at all times she was friendly polite and professional. Thank you for your response on 27/01/26 I have already gone through that channel of reporting the problems I had, but unfortunately no response at all which is aa shame as it's another bad mark against Halfords and it also shows that you are really not trying to sort the problem as quickly as possible. 29/01/2026 And still no response from customer services!! 07/02/2026 Finally a response from customer services they have requested a copy of the invoice from the auto electrician stating the battery was faulty and the diagnostic report feedback, I told them that I had to pay for that service to be carried out and they agreed to cover the cost of that providing the report states the battery is at fault, I think that a fair enough request from them, so I have supplied them with everything they have asked for and the invoice does state faulty battery. Unfortunately again after a further 3 emails from myself Halfords customer services have disappeared again, no email, no contact and no refund for the auto electrician & diagnostic report invoice I was told they would refund never mind the faulty battery this whole sorry saga is about.