I was experiencing a payment issue, but Coco helped me resolve it. We stayed on the call for a long time, and she was very patient throughout the process. Finally, we were able to solve the problem. Coco was extremely polite, friendly, and supportive. I truly appreciate her help and excellent customer service read more

Fraudulent charges in NJ days after purchasing tickets online with this company!!! Do not use this company. Was recommended by skyscanner!

Dean has been really helpful and very patient with my booking request. Highly recommend! Service and pricing are all good.

It was a great experience, wasn't expecting to receive this level of customer service, they helped me with my cancelation due to an emergency. I'm looking forward to use your service in the future for my travel needs. Thank you very much. Called back again today July 15th and again I received a top of the line service. Thank you so much. read more

Justin was very helpful. I couldn't locate my tickets or confirmation email, and he quickly located all the info and sent that my way.

Excellent service! Helena was very professional, patient, and helpful throughout the entire booking process. She answered all my questions, helped resolve my payment issue quickly, and made everything easy. I had a great experience and would definitely recommend Wizfair. Thank you, Helena! read more

unfortunately for me, I used Wizfair because they were recommended by Skyscanner. Save yourself the stress of a last minute flight cancellation and use a different travel agency. I notified them twice that the confirmation number and ticket numbers given to me by Wizfair were not valid On the ANA website. They twice stated that the direct flight from Washington DC to Tokyo was good. - until they could not issue the boarding pass. instead of owning up to their mistake, and buying a new ticket on the original flight, they booked me on an alternative flight with different airports, less attractive departure times, and a 5 hour layover in Toronto. Customer service from India will go around in circles wasting your time until you give up trying to make sense of what happened. read more

Bait and switched ticket to a different departure airline without my permission, then sent an email stating that the "schedule" changed. This was after they had aggressively canceled my first order and tried to change my second ticket purchase by harassing me over the phone numerous times a day to get me to pay $500 more for a different ticket. Said that my original flight was no longer available when it still was. Scammers, fraudsters and very manipulative harassment tactics. Stay away!! read more

They solved the problem with my ticket. Initially ticket price was lower but they adjusted it over the phone.

Made a reservation. Got issued the ticket number and it looks like it's a valid ticket. HOWEVER, I had two charges of $700 and one charge of $900 on this card that were unauthorized. I know it had to be Wizfair that tried to rip me off. I didn't use this card anywhere else. Wish I would have come here first. I was going by other reviews I gave it four stars read more

I strongly advise travelers to exercise extreme caution before booking with Wizfair Travel. While they are technically a legitimate agency that issues tickets, their business model appears to rely heavily on aggressive sales tactics and lack of transparency. Based on my experience, here is what you can expect: The Bait-and-Switch: They frequently advertise "unbeatable" low fares to get you to book. Shortly after, you'll likely receive a call or email claiming the fare is "no longer available" and demanding significantly more money to secure the ticket. The "Call to Confirm" Trap: You may get a "Booking Reference" that isn't actually a confirmed ticket. Until you have a 13-digit ticket number, you don't actually have a seat, which gives them leverage to hike the price. Hidden Fees & Poor Support: If you need to change or cancel, be prepared for exorbitant fees (often $200-$300+) that aren't clearly disclosed. They often play the "blame game" with the airline, leaving you stuck in the middle. Don't be fooled by high ratings on other platforms; many of those reviews are solicited immediately after booking before the traveler actually encounters any issues. Save yourself the stress and the "customer service hurdles"--book directly with the airline or a more reputable agency. read more

I found that Wizfair was very agressive and it was very tricky in allowing me to thinking that I was dealing directly with Alaska Air when making a booking. They charged me a steep seat charge which Alaska Air does not charge. I would strongly decide not to use this agency in any of your dealings. They are not to be trusted. read more

Needed a same-day ticket from Portland to Palm Springs. Called the wrong number and didn't realize that I wasn't speaking directly with the airline. Was charged $308.29 by United and $450 by Wizair -- just for booking the plane ticket. I knew same-day travel was expensive, and I was responding to a medical emergency, so I fell for it. So sad that I was dealing with such a shady company. Yes, I did okay the cost via email, but there was no breakdown of charges. read more

they have bad service nobody help I tried to reach out to them i stay on line more than one hour

Do not buy Flex Fare on tickets on WizFair. It means nothing in terms of guaranteeing flexibility in your travel, as the airline you are is the ultimate arbitrar if you want to change the ticket. I bought an Alaska ticket through them, added Flex Fair, thinking I might have to change my flight. When I did call WizFair to change the ticket, they said Alaska would have to determine whether I could make the change. Alaska said no. So the extra $50.00 I gave WizFair for this "privelage," was ultimately denied. WizFair says in it's fine print that it only guarantees changing the ticket if the airline approves. You are basically buying nothing from them -- it is not like buying FlexFare direct from the airline, which would be a guarantee. WizFair would not give me any money back. A complete ripoff. read more

Wizfair travels is terrible. Horrible customer service. Purchased an upgrade for tickets to Hawaii to ensure my wife and I sat together on our 33rd anniversary trip to Hawaii. You guessed it, we were separated on our flight home. AVOID! Fraud charges totalling $2000+ dollars appeared on my card. The following online stores all appeared on my card, Cyber Couture, Covee Catalyst, The Gifting Haven, Lumanova Labs, Novashop FMCG, Heratage Leather Co, Websellera.com, Pesowac Lswacks LLC, and Jonathan Prese. Check your card activity regularly, hope this never happens to you. read more

This company is a scam! Be careful and stay away from them. Thankfully, my credit card canceled the transaction. However, an agent from the air travel company was calling me insistently. This is not a reliable company; it's fake, including the 5-star rate displayed online. read more

I booked through them and my flight was stuck processing (was not charged, I got lucky something messed up). I did some deeper information in between and saw lots of red flags. When I called them to inquire about my ticket they wanted me to input my card info into a sketchy link (which I did not do). I hung up, changed my credit card number and booked through a different site. Definitely a scam don't book through them read more

SCAM! Fraud charges on my credit card. Several months after I booked a flight through their website, I got fraud alert from my credit card company about a random $100 charge made on a sports gambling site. Wizfair was the only place I used this specific credit card at. AVOID! read more

I booked a flight through Wizfair Travel, a part of Wizfair LLC, on 12/16/24 around 10am PST. I paid on the phone and received my flight details (itinerary). I was informed that I would receive my tickets within 24 hours. Not receiving anything by then, I called on 12/17/24 around 11am PST. I was told that I would receive my tickets within 2 hours. Not receiving anything by then again, I called on 12/17/24 around 7:30pm PST. I was told that I would receive my tickets within 3-4 hours. When I insisted on a written confirmation, Wizfair agent Pedro Gomez sent me an email stating that my ticket was in progress. On 12/17/24 at 10pm PST, I received a confirmation that my booking was confirmed, with PNR 4UFSK3. I went to the airline's website (Southwest) and verified that there was a booking in my and my travel companion's name with the correct dates and times. On 12/18/24 in the afternoon, Nathan from Wizfair ticketing office called me to tell me that I had to change my flight, or they would cancel my flight. I stated that I was not available at their proposed time, and that I wanted to keep my original flight. Nathan said that either I would agree to change to the new flight, or he would cancel my booking. I said I would call them back and hang up. I called Southwest Airlines, who confirmed that I had a reservation, it was paid with my credit card, and there was no reason to change the flight on their end--the flight was happening and I had two seats. 25 hours before the flight, the reservation was still active. I decided to check in when it became available, 24 hours before the flight. However, when the check in window opened, I no longer had a ticket. The airline website gave an error that the reservation was unticketed. I called the airline to verify. Airline representative informed me that the booking was there, however, the travel agency (Wizfair) had suspended it due to nonpayment. The airline agent sent me an itinerary, where I saw that credits from my original tickets were moved to the same flight at a fare more than three times what it cost at the time I had confirmed my flight status earlier that day. I called Wizfair Travel on all of their available phone numbers (Ticketing: 844-877-3042; Reservations: 888-709-2635; and 888-880-0009). No one answered ticketing calls. I talked to Stacey from reservations at 10pm, who told me that her manager would call me in 15-20 minutes. I called back at 11pm, talked to Pedro, who transferred my call to ticketing. I was on hold for 20 minutes. I called back at 11:20pm, Pedro said that ticketing would call me back in 20 minutes. It is now 1am. No one called. I call ticketing number and no one answers. I am filing complaints with BBB and FDC to get a refund. read more