I was involved in a car accident and was to do a follow up with them in 3 days but when I called…read morethe had no appointments till the following week.I ask for a emergency appointment and they told me they have none.Ever since the change of hands they are horrible.I am now looking for a new doctor. I will never recommend them to anyone

They were assigned to me during my latest stay in the hospital. Horrible d. Residents were not…read moregiving me proper care. Gave me wrong diagnosis. I went to another hospital and received right Dx. They ( family practice) Argued with me about an med allergy I have. They said to me Not usual side effect, For me It was. But because it was not usual they continued to try to give to me. If you are in the hospital I don't want residents, unprofressional and argumentative

Long wait times, put on hold and hung up on multiple times, unfair charges, suggested expensive,…read moreunnecessary prescriptions, no follow up communication when insurance denied a prior authorization.

From the owner: Our goal is to provide you with quality medical care that is sensitive to your unique needs. We…read morestrive to educate you about your individual health care needs and encourage you to actively participate in your healthcare management. We place special emphasis on preventative medicine and early detection of health problems. We provide the latest healthcare information for families like yours. We offer the best advice and most current news to keep your family healthy and safe.

Actually had a tick deeply embedded near collar bone and went to see doc in a panic. I know from…read morewhence it came (a visiting dog lying on me for two successive nights) but still do how it was able to bury its entire body under the surface of my skin. Very very gross. Healthcare provider dug around a bit (bf had already extracted a big part of it with a hunting knife at my insistence) but decided she'd do more damage doing that than just letting my body naturally expel it. They called in two days of doxycycline and I was good to go. Good experience though was a little miffed at the 30 min wait.

Long wait times, put on hold and hung up on multiple times, unfair charges, suggested expensive,…read moreunnecessary prescriptions, no follow up communication when insurance denied a prior authorization.

In fall 2007, this arrogant POS gave my severely depressed 20 year old daughter a prescription for…read moreEIGHTY -80 - MILLIGRAMS OF PAXIL that caused serotonin poisoning and a full psychotic break with suicidal intention. Before that, she prescribed Welbutrin and my daughter had severe hallucinations after the first dose. I was later told by a psychiatrist that this was a sign of bipolar illness and no further SSRIs should have been prescribed, but Bergstrasser doesnt believe psychiatrists can be trusted, thats what she told us. I called her when my daughter began behaving very angrily on the Paxil and Bergastrsser told me this was between HER AND MY DAUGHTER. After the psychotic break in early winter 2008 my daughter never recovered, The only reason Bergstrasser wasn't sued is because our malpractice lawyer told me my daughter would be unable to give a deposition. ​In 2011, after three more hospitalizations, she took her life. The letter she wrote me told me the MEDICATION she was given in 2007 opened a spirit world. She had been hallucinating and planning her death EVER SINCE. It's UNBELIEVABLE to me how this woman can live with herself, knowing what she started.

Dr Costley is my primary and is now my whole family's dr. She is caring and thorough. Dr Costley…read morenever rushes you and checks everything you ask. The office staff is extremely professional polite. I've seen her for multiple issues and she's always the best, been following her over 20 years!!

WORST medical practice I've ever been to. I was a patient there for several years, dealing with…read morethe worst illness of my entire life. I needed a compassionate, available, forward thinking responsible practice. What I got was the complete opposite, time after time. I was understanding, polite, patient, and gave them several chances to correct their incompetence and careless mistakes. Their nursing staff and front desk reception are irresponsible, curt, lazy, surly, and extremely rude. They all seem to have huge egos and chips on their shoulders, with no provocation whatsoever. If you're someone who's patient, courteous, or polite, they'll see it as a weakness and they'll completely walk all over you... And when that doesn't upset you, they'll resort to bullying you and verbally abusing you. They're there to get paid while doing little to compensate for it. They could honestly care less about you. They clearly hate their jobs (and themselves) judging by the way that they treat loyal, patient, long-term patients. Their nurses are verbally totally abusive, rude, and incompetent. They'd committed malpractice on me last year, by putting me on a conflicting drug that caused an extremely damaging reaction. They ignored my patient portal messages prior to prescribing the drug, asking them if there were any contraindications with my other medications, resulting in the fact that since then, I haven't been able to fully walk since. When I (finally) confronted them after years of their inefficient conduct , they (of course) denied any accountability. I'm currently speaking to a malpractice attorney to inquire about suing them. Their practice manager, Gina Brown is incredibly lazy, insipid, rude, and she's completely irresponsible and incompetent. She takes ZERO accountability for her practice's (numerous) blunders and mistakes. She'll throw other doctors at the practice under the bus to save her own skin. Like the others, she could care less about the patients in their practice. She should be quietly pushing a broom at McDonalds, not interfacing with the public or working for a medical practice who calls themselves "the best medical practice in the Hudson Valley." That's a lie... They're anything but. NUMEROUS other patient reviews will also tell you what they're really about. You can also tell how blatantly egotistical they are by the way that they respond to former patients who've (also) had several negative experiences of them. Read how they respond to their rudeness and outright neglect. They'll bully and insult you by lying about repeated incidents and they'll invariably attempt to humiliate you! Read their responses to other (former) patient reviews. Their former patient reviews are absolutely scathing - and for good reason. They'll get their karma. Clearly, they already are, judging by what others believe. Their review responses are irresponsible, neglectful, condescending, inaccurate (they'll resort to outright denying and lying about your experience with them). That's how horrible these people are. These people take no accountability for their reckless mistakes, they have zero compassion, zero professionalism, and a horrible bedside manner. Avoid!!!