I don't know if this office is short staffed like the rest of them or what is going on, but it is so hard to get a hold of the clinical staff, and even less likely to have them call me back, or follow through with doing what I asked them to. I had asked for labs for my reproductive hormones be done because I've had PCOS for years and it seemed to have gotten better and now am at a point where we want to conceive. After talking with two different nurses I got the lab slip from my doctor and it was a metabolic panel that was ordered. No communication as to why or why not. I then was told I need to go through my OBGYN. Fair enough. Now, I have been diagnosed with psoriasis via a dermatologist referred to by my PCP at this office. My dermatologist I saw told me "I will let your PCP know that I STRONGLY recommend you see a rheumatologist" because I also have progressively worse joint pain, and that coupled with the psoriasis is a red flag and can be deteriorating. This was back in SPRING 2025. I thought to myself, "well my PCP has been notified I'm sure they'll send a referral". Wrong. So I heard nothing for months and figured I better call them. I had to call FOUR SEPARATE TIMES. Spaced a week apart each time, before I FINALLY got a call back. Only to find out that nothing was done. Ever. I was upset that they got the recommendation from the dermatologist and did absolutely nothing with that. It was noted. I told her where I wanted to go, and she said she sent the referral. That was 3 weeks ago now. Still heard nothing. So I call the RHEUMATOLOGY OFFICE this morning, and say "hey, you got the referral, why haven't I heard from your scheduling?" They informed me that THEY NEVER GOT A REFERRAL. I AM LIVID!!!! I called at 8:30am spoke with JASMINE. I told her the situation, and she said she would look into it and call me back. Well 4:30 rolls around and I said I better call because I've heard nothing, as usual. Left another message. Called the front office, no answer. Waited 20 minutes called both option 3 (clinical line) and option 1 (to make an appointment) no answer. Left another message and almost in tears at this point begging them to give me the care I deserve. Unacceptable!!!! read more

Been a patient since Dr Mathis started the practice 38 years ago and alway pleased with the quality of care. Still find the doctors to be very good, but things are horribly disorganized so it's hard to get call backs after leaving multiple messages. Has really shaken my confidence in continuing with the practice. read more

These people were the WORST. They put us through a miserable experience. I needed to get the shingles Zostavax vaccine, and I have Community Care for the visit and I had a Merck form to pay for the shot. I originally contacted Huggins hospital about this, asking if the hospital gave the vaccine, or if not, if they could help me with advice. I was completely upfront about all of the above. I told them I DID NOT have a GP doctor, and that I at present only had a GYN, had just had my yearly physical there, and had told them I wanted the shingles vaccine. They didn't do it, so that is how I came to contact the hospital. A nice lady in Huggins admin. contacted WFM and spoke with their office. She also told them I was not a current patient there and only wanted the vaccine for now. THEY SAID FINE, AND TO HAVE ME CALL THEM. They TOLD HER I ONLY NEEDED A "NURSING APPT", and would get the shot. I followed up by calling them myself for the appt., reiterating all that they had been told. We have only one car, and my husband at present works 2 jobs. They had me come in on one of his rare days off from job #2, for the shot. I checked in at the window giving them my paperwork. Even though THEY told me to come in early and they would just do the shot as soon as I came in, they kept us sitting there for half an hour. The asst. then called me to come in, AND HAD ME FOLLOW HER ALL THE WAY TO THE TREATMENT ROOM, CLOSED THE DOOR, AND THEN DROPPED THE BOMB; THEY HAD DECIDED NOT TO GIVE ME THE SHINGLES VACCINE BECAUSE "I WAS NOT ALREADY A PATIENT" THERE! THEY KNEW ALL OF THIS FOR WEEKS! They had us waste gas and time we didn't have, and were COMPLETELY UNPROFESSIONAL. They used blackmail, saying I could have the shot there AFTER I MADE AN APPT. AND SAW ONE OF THEIR DOCTORS FIRST. I walked out immediately, and DID NOT make an appt. My husband and I are disgusted with the unprofessional and dishonest treatment of this practice. It is clear that with them, it's a big racket, and all about the $$$$---They just want a paid doctor visit and they use blackmail to hold things you want or need over your head. Needless to say, WHO WOULD WANT TO BECOME A REGULAR PATIENT AT THIS PRACTICE AFTER AN EXPERIENCE LIKE THIS???? Sadly, I wanted the shingles vaccine so that I could minimize my chances of contracting it in the future, and all the misery, pain, expense, and damage that it could do! PREVENTIVE MEDICINE! This office knew I was not a patient at the time before I ever made the arrangements for the vaccine. Even drugstores give the vacc., so there was NO reason for them to change their minds and spring the blackmail routine on me at the 11th hour. The Merck papers pay for the shot for me, but the pharmacy would not accept it. I am sorry for the long-winded comment, but I think others should know how unprofessional and terrible WOLFEBORO FAMILY MED. is. read more

Dr. Costello misdiagnosed my wife as having reactivated EBR (mono) and recommended "waiting it out". Even after 7 weeks, 4 office visits, and my wife's severely deteriorating conditions of 103+ degree fevers, loss of appetite, and terrible night sweats, Dr. Costello did not consider any other problem. He never even ordered another simple CBC blood test. It took a trip to the ER followed by 10 days in the hospital to discover two life-threatening abscesses on her liver the size of baseballs that contained more than a liter of pus. read more

I recently moved from another state, and needed to find a Doctor right away. After a couple of calls to some other places, I decided to go to Wolfeboro Family Medicine. I have been extremely happy with my choice! The staff worked fast and got all of my records from Ct, and they have always been very courtesy and friendly to me. They set up an appointment for me the following week, which was quicker than other Dr's in my area that I had called(they had a wait time of a month or more). I have been seeing Jerrica (Dr. Jerrica Moore), and I absolutely love her. She is well-educated, thorough, and friendly. She answers all of my questions, and explains everything to me. I never feel rushed, and she always takes her time. She did referrals to specialists that I normally saw back in Ct, and within a few days, they were calling me and setting up appointments to be seen! I am very impressed with how quickly the referrals were done. Back in Ct, I would have to repeatedly call the Dr to "remind" them, and one time, it took almost 4 months before the Physical Therapy place even called me to set up an appointment. When I needed to go back into PT for my shoulder a few years later, after 4 months of calling, and even seeing the Dr again, I found out that the Dr had never sent it to begin with, so I gave up. This doesn't happen at Wolfeboro Family Medicine. I highly recommend them, and I highly recommend Dr. Jerrica Moore. You won't be disappointed. I am very impressed, and I am happy I found her. I trust her, and I actually LIKE her. This is the first PCP that I have liked, since my original PCP I saw for years, stopped accepting my Insurance about 10 years ago. I haven't really liked any of the PCP's I have seen since, until now. She doesn't rush you, she explains everything, and she knows what she is doing. I was nervous to start a new medication, and she took her time explaining the medication to me, and helped me understand it, how it worked, and why I need to take it. She is professional, but also down to earth, which I think is important when you're in the medical field. The Nursing staff is very friendly, and they joke around with you. They are all laid back, but professional at the same time, which is a good balance in my opinion. Everyone I have met there is down to earth, which I really like. It is a peaceful atmosphere, and the hospital is right there, which is extremely convenient. I have hard to get veins, so getting blood work done is difficult. The nurse said she will try one time only, and after not being able to get it, they sent me over to the hospital lab to get it done. I walked right over, they brought me right in, and they had me in and out, literally, in 10 mins! Fastest blood work I've ever had done. Parking is close and convenient too. I can't say enough good things about my experiences so far. If you are in need of a Dr, I recommend Wolfeboro Family Medicine, and if you can, see Jerrica (Dr. Moore). Also, there are many other practices in the same building, and they are all affiliated, and having the Hospital right there...you can't get any better than that! read more