Was super excited to get back into womens care but waited 1hour and 15 minutes to never be seen and had to leave.

I have been a patient for a few years now & Dr. Mussa is absolute fantastic! However, when i called today, she is no longer with their practice. When in the office the staff is wonderful and pleasant...calling the office is a completely different experience. It is nearly impossible to schedule an appointment with this office via phone. I am currently on hold and have been for the last 35 minutes. If you opt to leave a voicemail it sends you in a loop back to the same hold message I've been hearing for the half hour. After 35 minutes of holding, I was finally able to speak with Abby, who was very pleasant and helpful in recommending a new physician for me. We will see how this visit goes, if not five star service all around, I will be looking for a new practice. read more

I am a physician myself and I can summarize our experience- Appallingly awful. Staff is rude, disrespectful, inattentive. If you call the office they just won't return your calls. They make pre-pay the entire cost of the pregnancy even if you have insurance. Good luck trying to get your money back. They play dumb, don't return calls or are otherwise busy. Extremely unprofessional organization. They should be ashamed. read more

Very much recommend this location for your pregnancy journey and care. The medical staff is fantastic. Thank you especially to Milly who is a medical assistant at this location, she was always so wonderful every time I had an appointment. She is so patient centric and sweet. A special thank you most of all to Dr. Bing for a wonderful delivery experience. I started my journey to first time motherhood with you at my first appointment at the office and I am so glad you were the on call OB to delivery my sweet little girl into this world. Your patience and bedside manner were everything. Thank you for everything, especially the adorable koala blanket for my baby girl. read more

I have seen every doctor here and the nursing staff and coordinators are always so nice and helpful. As a high risk pregnancy they always made sure to get me in as often and as quickly as possible when ever I was having difficulty throughout. They were always understanding and caring throughout everything that I went through. I appreciate their care even more now that I have a beautiful baby girl to look at everyday. Definitely recommend! read more

My comments are no different than the majority of the others you'll see here. Dr. Greene is amazing however not being able to reach anyone over the phone OR to have anyone return a phone call is too frustrating therefore I will unfortunately leave Dr. Greene to go elsewhere. I have gone here for several years and each year becomes worse - my time is too valuable to be wasted on leaving multiple messages that are never returned. Thank the good Lord, I am not pregnant and trying to reach them! read more

This office has the worst phone customer service. I've called several times and left messages and I still have yet to speak with a staff member. I tried to the leave a message with the answering service, she said she doesn't take messages unless it's an emergency. Then hung up on me because at this point I am very annoyed. I had been going there for years. Upon the delivery of my baby Dr. Morgan couldn't remember my name and called me "girl friend" throughout the delivery. It was disappointing that after 11 plus years being her patient she didn't know my name. The wait times were awful, on my prenatal visits. Several times the wait was over an hour. read more

Dr. Boyd would never survive in private practice. Dr. M. Boyd has the worst bed side manner I've ever experienced with a doctor. I work in the health field and know how providers can be so I try not to take offense to her bedside manner. But after multiple visits with her I will for the first time ever be looking for a new doctor because of her overall performance. She just doesn't really care about the patient, you feel like just another number and she can't be bothered to investigate any of your concerns. It just seems like there is no patient care at all from Dr. Boyd. About as much personality as a brick wall. read more

They are not acting with their patient in mind. I recently had my annual exam and BC prescription refilled. They did not communicate that a new appointment would be required at the end of the 1st month of BC and will not refill without me going back to the office. I have no issue if they desire to discuss again, however this should have been communicated and scheduled initially. Rather they will not refill and are scheduling appointments 3 weeks out which means my body and hormones will go through another shift. Staff is not available during posted hours (phones are transferred to after hours before the end of the day and not switched on at the start of the day) making it very difficult to connect with them. They need to learn how to communicate with and listen to their patients. Very disappointing as well as upsetting. read more

WORST medical care and customer service I have ever received. As a first time mom I trusted this office for my prenatal visits and was hugely let down by their lack of compassion and care. The bedside manner of everyone I have interacted with leaves much to be desired including being ridiculed and told that if I couldn't "trust" my doctor who I had met for a total of 5 minutes that this was "going to be a long 9 months and that I should go somewhere else if I felt this way" due to declining having an unnecessary procedure done. The doctors care more about their fragile ego than informing and reassuring their patients. On top of that, after that interaction I chose to go somewhere else I would feel more comfortable and welcome. I have called over 20 times requesting my medical records be released and not only do they dodge calls and have a very tight window of office time ( due to not answering calls in the first 30 minutes of office hours and an almost 2 hour lunch break LOL) their office staff is completely incompetent and sent my medical records to the wrong number TWICE and then when I called and made sure they had the right number the woman reassured me it would be sent the same day but lo and behold a couple of days later the office I am trying to switch to has yet to receive said medical records. PLEASE PLEASE DO NOT GO HERE. I ignored the bad reviews because I wasn't sure how reliable they were but please listen to me, a first time mom with enough stress on her plate who is being held hostage and not allowed to get care elsewhere because they refuse to release my medical records DO NOT GO HERE. Also PLEASE be aware that they now make new patients sign a form forcing you to settle lawsuits in a private arbitration court of their choice now instead of being able to actually bring a lawsuit against them in a judicial court... which is ridiculous and you are pressured into signing the very first visit if not they deny care. read more

Switched to NF ob-gyn when I was pregnant with my youngest after previously trying out a doctor I didn't like. I was very happy with my choice ! The office / waiting rooms are very nicely decorated and the exam rooms are nice as well. I saw all the female doctors and don't have anything negative to say about any of them. I never was made to wait more then a few minutes with the exception of one time , which they ended up giving me some gourmet mini cupcakes to make up for it lol which was awesome and they definitely didn't have to so I really appreciated it. So I don't know why there's only negative reviews, I called today to make an appointment and was able to get through and schedule it on the first try. read more

Today was my long awaited first appointment. This doctors office came highly recommended. This is supposedly one of the best practices in town. I had an appointment about a week and a half ago but they rescheduled me. That should have been a tip off right there but because of the nature of the medical industry I didn't get upset then. My husband was able to convince his job to let him at least come to the first appointment. So that was a big deal to begin with. Our appointment was at 1:45pm and we got there at 1:30pm. So we signed in paid our copay and took a seat. We waited for about 15 minutes and they called my name just to tell me that they forgot to send me some paperwork that needed to be fill out before the doctor could see me. I was a little irritated because they mailed me this large package of documents in the mail that I filled out already but again no big deal. Mistakes happen. I filled out everything and gave it back to the receptionist. And again we waited....and waited and waited. An hour passed by and they finally called me in. The nurse took a urine sample, height, weight and blood pressure. Pretty standard stuff. Then she brings us in an office and discussed testing options with us. We told her we are on a budget and can't afford any test that our insurance wouldn't cover. Then she coped and attitude and said " Well I have a 2:30 appointment so you need to make a decision now." We were a little appalled at her response. We had a few questions and she didn't even care. Then she told us that we couldn't get an ultrasound today we had to wait until 10 weeks. I almost wanted to cry. I was able to see my baby at 8 week during my last pregnancy. So I didn't understand. Then she said the doctor wasn't in so the nurse practitioner could do my physical. It was so bizarre. So she took us to an exam room and told me to put on the hospital gown and wait for the nurse. So we waited.....and waited and waited....again. So after the waiting room, the rude nurse and the nurse wait it was now 4:30 and I still hadn't seen a doctor. So my husband threw a fit because I started crying. I really wanted to see our baby. My dog got seen at the Vet faster. I've been to the emergency room and been seen faster than that. So I got dressed and left in tears. My husband go the office manager and she refunded our copay and asked us to come in and tell us what happened. We explained what happen and all she said was sorry that they didn't meet our expectations. My husband then said "You didn't meet any expectations for anyone. No one should be treated like this. Our expectation was to see a doctor and after 3 hours we haven't seen anyone." I left out again in tears. Just avoid this callous poorly ran office at all cost. read more

I'm new in town so I was referred to this doctor by a coworker. I called in the office to make an appointment on May 1st and got my appointment for the 12th at 2:40pm. Immediately I emailed my manager to let her know. The day came for my appointment and I was very happy that I would get my regular yearly check up. I get to the office around 1:15 and the receptionist tells me that I had been scheduled for 10:00am. I was completely thrown off, because I remember emailing my manager and writing the time on my calander. She said she could give me another date. I work! Hello I just can't get another afternoon off. I explained to her that the time she was telling me was impossible for me to have agreed on. She "talked" to the manager and the manager printed out my schedules. She said that I had my appointment for the 19th (which is not true, on my initial call I wasn't given any options). And that it been changed to the 12th. It was initially at 2:40, but it was then changed to 10:00. I asked her who had made that change and why wasn't I notified all she said was: "I couldn't say". Beside the fact that I felt completely humiliated in front of a waiting room full of patients the so called manager said: "Have a good day". I Ieft there crying my eyes out. I've worked in the health industry for over 10 years. Four in a medical office, never in my professional experience have I ever turned away a patient, especially a new one. Dr. Adams not only lost one new patient that day she lost three. My coworkers wanted me to tell them all about it and they would have made appointments to go. Very poor staff!!! read more

I had my first and only appointment with Dr. Adams who had little compassion and poor bedside manner. I will not go back.

will never come here again. i have good insurance and got my ultrasound late in this office when my 2 other friends at 2 other offices got an ultrasound sooner. I had an issue and never received a call back on it. the front desk clerks are bored and never look at you and rush you out. I feel like a customer not a patient with the DR. They rush you out as they speak to you and it does not feel personal at all. extremely unhappy and disappointed for a office located in a nice area. Not a place where they pride themselves on personal patient care. I get the same service here as i get in a cellular store. read more

I was recommended to the ARNP here by a close friend. I am very picky about Ob gyns, as some do not act like they care about you, just their business. I walked in and was immediately impressed with the waiting room; comfy, cute, clean. Did NOT smell like a general doctors office, felt like I was in someone's quaint living room. I had to fill out some paperwork and after that they were able to process my co-pay and I was called back to get standard weight and blood pressure taken. (The girls at the front and the nurse were all extremely friendly). The ARNP came in quickly after I was put in a room. I have never had an appointment go as well. I had all my questions answered with sincere answers, nothing was rushed. I recommend this place to anyone! read more

I went in for my Annual appointment, I usually do not have a co-pay but they charge me a $45 co-pay anyway. I called my insurance company and confirmed that there should be no co-pay, I left a voicemail over a week ago and still have not received a call back, nor can I get anyone on the phone. I had lab results and nobody called me to let me know what they were, I happen to work at the facility where my labs were drawn and saw them that way. I called three times and never received a call back in over 24 hours. I have never seen the same provider twice at this location. read more

After a positive home pregnancy test, I called N FL OBGYN, the Baptist Women's Pavillion location, where I had been going for my previous gynocological exams. After cancelling my first appointment without telling me, I finally got an ultrasound appointment scheduled. Despite arriving early for my scheduled time, my fiance and I still had to wait an hour. Once we finally got into the ultrasound room, the technician asked me my name, showed me my gown for changing into, then excused herself. I asked, "And what is your name?" She replied, "I'll introduce myself when I get back." I didn't understand why she couldnt bother to tell me her name when asked, much less introduce herself immediately. I didn't get to see the doctor at all, despite being told that I'd geta full OB workup that day. Honestly, I should have expected as much, I've had problems with this office before.During my last routine annual exam, they asked if I wanted to get the BRACA test to detect genetic markers for breast cancer. I asked how much it was and 3 separate staff members, including the physician's assistant, told me there would most likely be no cost, but if my insurance was going to charge anything, they would call me to confirm that I was willing to pay before sending the test to be processed. I never recieved a call, but I did get a bill in the mail weeks later for $400 for this test. Also, during the curse of trying to schedule my initial and then "rescheduled" OB appt, I was regularly disconnected and placed on hold for 10+ minutes at a time. I'm not sure what the cause of the dysfunction of this office is, but I was extremely unimpressed and will definitely NOT be using them for my pregnancy. I'd advise anyone to go elsewhere. read more

It has taken me time and thought to nail down this review process for Dr. Marijane Boyd and her staff at Beaches NFOBGYN. To start with I am fairly laid back when going to any of my doctors offices and it take a lot to irritate me. I have experienced 3 years of EXTREMELY cold, rude, and unpleasant interactions with her and her team and I have decided to move forward with better options. I have been snarled at and hung up while trying to make a simple appointment. I have been ignored and given silent treatments before and after simple examinations. After an uncomfortable procedure when I was 19 years old I was NOT given proper care instructions to ensure I healed safely (fortunately my friends mother called in to get information I needed.) Most recently I was checking out for another appointment and it was brought to my attention that I had missed a scheduled appointment and was being charged a $100 fee. Accidents happen ( I got caught up at work) and I can understand that I wasted her time and a necessary procedure room, so paying the fee wasn't what upset me. The administrative assistant (small, vampire pale, and with a dark ponytail) was EXTREMELY rude and tried her HARDEST to start a fight with me. I maintained my cool, ready to just leave the office. My procedure requires a 2 week followup and for some reason paying the $100 at that exact moment was different than paying it before my follow-up appointment then. I didn't slap her or call her a bad word, kudos to me! Simply put, I started with Dr. Boyd when I was 19 years old, living on my own, and a typical young teenager. Today I am 24 working for one of the top businesses in Jacksonville and absolutely DISGUSTED by the treatment I have received as a patient. If I was a mother I would never expose my daughter to this woman. As of now, my fiance's sister, my good friend, and my cousin are all patients with her (THANKS TO ME). After this week and hearing my stories and agreeing with me about the rude staff and cold, rough handling of Dr. Boyd, they are all searching for a new doctor. read more

One of the worst experiences I have ever had at a Dr's office in my life. Unprofessional doesn't even begin to describe the staff here. Nonchalantly giving me lab results standing at the desk in front of other patients and staff, which I do believe is a violation of HIPAA if I'm not mistaken. Misleading and not properly informing about what would be covered. Ordering lab tests (that were optional) which were NOT covered. Being stuck with a huge out of pocket cost. I would highly advise anyone to avoid North Florida OB GYN at any and all costs. read more

Worst experience EVER!!!!!! Had a 3pm appointment and was never seen.I do understand Dr appointment sometime run behind schedule but this was totally unacceptable.receptionist deliberately lied to me several times about the delays and ensured me she would check on the delay came and told me the room was being prepared then 30 minutes later stated oh the Dr has an emergency patient (how was the room being prepared if there was an emergency) The only thing offered here was free lies a headache and waste of time read more

BEACHES OBGYN in Jacksonville Beach is the office that I attended. I attended my prenatal visits gladly. One day I got a call from Ally who said that my insurance did not cover my doctor's visits. I called my insurance Blue Cross Blue Shield who ensured me that they did cover all of my prenatal care visits without so much as a copay!. I called the Beaches OBGYN business office to ensure that I was covered and they said that all of my visits were covered and paid for! There was no balance on my account. So I called Ally back who put me on hold so that she could "research".She called me back and told me that delivery was not covered. I was three months pregnant... So she'd cancelled my future visits for what reason??? As if I could not secure secondary or change my coverage in a 6 month time period to also cover delivery?! read more

Drs Bing, Green, Walsh, Sievert office is horrible. You are just a number if you go there. I am fed up with their over-booking patients and forgetting to pencil you in making it seem like it is your fault. You wait forever even though you have an appointment. DO NOT GO.... I should have known better then to try them again for my second child. I want to cry when I leave that office because they dont care who you are. One doctor thought I was 37 weeks pregnant when I was only 30. How hard is it to read my chart before seeing me. I wouldnt recommend them to my worst enemy!!! read more

Absolutely horrible. Had a miscarriage and once sugery was over doctor didn't come back as promised to release me to take care of my kids so my husband could go to work....dr. richmond looks down on everyday people. I definitely do not recommend. This was after the other north florida ob/gyn didn't call me back after three pages telling them i was passing out from blood loss!!! read more

My appt. was scheduled for 2pm. At 3.10pm, I was still sitting in the waiting room! Absolutely, no regard or respect for my time. I asked the receptionist when I would be seen,she couldn't tell me. I was the next patient, but that could be up to another 30 minutes! Avoid this office at all costs, absolutely disgraceful way to treat patients. I let the receptionist know I was leaving, she didn't even apologize or try to reschedule me! read more

I have one month left for delivery and was discharged yesterday because I have a balance not paid in full. My doctor is fully aware that I have been trying to have a baby for 8 years. I am considered high risk and they are more concerned about collecting their payment in full instead of the well being of my child. They refused to take 50 a month, so they discharged me. Now I am on a mission looking for a doctor to deliver my miracle child. FYI: I have gestational diabetes and currently on blood thinners, left high and dry. Thanks DR. BOYD and N FLA OB. read more

I transferred from another NFLOBGYN office after 1 visit.. I wanted to see Amy (a midwife) for my pregnancy. The 1st office mailed out a payment plan. When I called Dr. Chaffins office they told them I had been seen by the 1st office, receptionist said "Were different, we have different paperwork", which arrived with no mention of payment. At my 1st visit w/ Amy, they asked for a large payment (portion of my 2012 deductible, my 2011 is completely met w/ 100% coverage). This was sept and I'm due in march. I was unprepared to pay, so they collected my co-pay. Office manager (Stephanie Cope) called me back to her office, did not offer a chair to sit & her first words were "SO, did you switch offices because you didn't want to pay?" I was stunned. She then told me their payment policy. I explained my situation, and thought we had left things at setting up a new payment plan. She walked out then told the receptionist to cancel my appointment and demanded my receipt back, all without any warning/discussion with me. I began crying (IVF baby, I'm 39, gestational diabetes and lots of pregnancy hormones, I know...silly) and saying how healthcare is a joke and that I can't believe they're canceling my appt (not in front of other clients and I did not yell), so she told staff to call security, TWICE! No staff wanted to pick up the phone and they all looked uncomfortable. I found myself out, humiliated, embarrassed and crying. I do NOT recommend this place, all they care about is money, and the office manager is BEYOND rude. read more

The billing at this office is TERRIBLE! They have changed deductible amount three times on me now, and have combined insurance prices with pre-pay balances every other visit to confuse you even more on where your money is actually going. I have had to get office managers, and corporate involved multiple times, and still at my week 37 appointment I'm still having billing issues where none of the staff is on the same page of what I owe. This has been very stressful at almost every appointment before I even get to see the doctor. This should be a time where I am stress-free! I love the doctors I've seen thus far throughout my pregnancy, but not impressed by the staff at all and don't know if I would have my second pregnancy at this office which is sad because it's a great location to my home. I encourage corporate to get the billing and office on same page for their patients, especially their expecting mothers and especially for first - time expecting mothers!! No one should have to feel this way when going to their doctor every appointment with the already common stress factors you experience as being an expectant mother. read more

I was referred to this office by a friend. She could not say enough nice things about this office. My family and I had just moved, so I needed a closer OBGYN. My first visit went well, the doctor or PA that treated me was very nice. We discussed in length about a procedure I had though about having done. I explained that I would be changing jobs so I would not be able to get the blood work done right away. I WOULD call once I had new insurance and the blood work was complete. This was in mid-November. Someone named Kate called me I know, at 4-5 times asking me about the blood work. I said each time I would let them know. Long story short, once I got the blood ($58) I called and set up the next appointment. Keep in mind I have already explained I had new insurance, but at the time I set up my new appointment the person on the phone said that someone the day before would confirm my new information and ask for it. No one called and no one asked for my new insurance. The day of my appointment, I sat in the waiting room an extra hour waiting for my insurance to be looked up. When my insurance was looked up, the visit was $359.00 (I understand no can control insurance rates). I go back I have an ultrasound done, then for the next 45 minutes to an hour I have to sit and listen to the doctor speak to me like I am a child. She insists on pushing a procedure on me that I am not sure is right for me, then proceeds to tell me the only time she has ever had an issue was with this procedure, the patient wasn't mentally stable in her opinion. Then goes into the history of this women who has martial issues and was sure her husband was cheating on her. I don't need to know this. I leave feeling over charged, paid for blood work that did not need to be done, and insulted because of how I was spoken to. I am not one who complains, my feelings were just find another OBGYN. A month later I get a bill in the mail for another $59, I'm like you have to be kidding!! I call and explain to the front desk I got their bill, and I won't be back. I never received an apology or asked why. The front desk girl said "oh, ok." that was it. I let her know why I wasn't returning anyway and all she could say "is that it." So please save you money and your time, not to mention your patience and look for another OBGYN. read more