I once went in and said, This is my problem. What's the piece of hardware I need? A staff member…read morespent the time necessary to find me what I needed, for a sale of something like seventy-five cents. And not that long ago, the staff member was a young woman. First time. I remarked on it, and she said, "Fourth generation." I trust this store. BTW it shows up in one of Stuart Maclean's Vinyl Cafe stories.

Three days ago I visited the Home Hardware website and found the item I needed (a type of vacuum…read morefilter), but the website doesn't allow online purchasing and doesn't show me which location carries any of the items listed. I opted to visit the nearest location to me, and when I arrived a man took me to the area where they carried different types of filters. When I mentioned I needed the specific filter I'd found on their site, he simply said "You can't expect us to carry everything our website lists!" Fair enough, I thought, but how do I get the item then? I wanted to support this little local Canadian company over the big American guys, so I asked how I'd find the item; could we see if they carried it elsewhere? "No" he said, "We don't carry it. I don't know what to tell you." I left the store. I was frustrated certainly. This system seemed terribly flawed, and with each Home Hardware branch being independently owned, there seems no central governing body to ensure this type of glib service doesn't occur. Today I went back to that same store. I didn't want to give up hope on my locally owned Home Hardware store. After all, as far as I knew it was only the one bad seed! :) When I arrived at the store, the gentleman assisting me was initially somewhat helpful. He took me through the types of paint I was looking for and helped me pick out the right one. As he was mixing the colour I selected I told him about my visit 3 days earlier. He seemed totally uninterested. He said nothing at all initially. I told him I wanted to support the store but that the central online system seemed flawed. He replied, "Nothing I say will make a difference" and grabbed my things, walking past me to the front counter. He was brisk; wanted to simply get rid of me I suppose. I asked his name, and he told me "Marty." He then said he was the owner. I nearly fell over. I asked, "Shouldn't you take more of a vested interest in this?" Perhaps I caught him on the wrong day, because he actually began yelling: "What the F do you want me to do lady? What the F are you expecting?" I nearly fell over. As he continued to scream, I stepped backwards toward the exit. I began walking away from the store, a bit shaken. Moments later Marty was chasing me down the street! Amidst neighboring retailers and shoppers, he was screaming "F-U Bitch!" again and again. He continued to chase me until I threatened to call for help, and only then did he return to his store, angry that I didn't purchase the can of paint despite his temper tantrum. (Marty should've waited until after my purchase to lose his marbles.) The really sad addition to this story is that the young gent behind the counter didn't even seem shocked. As the owner screamed, the young man simply processed the small can of paint as if nothing was happening around him. I called head office, but as I suspected, since the locations are privately owned there is no one to govern the behavior or set a standard for how each retailer operates. Marty can do whatever he wants, and I apparently have to accept being yelled at and chased down the block.

I am a huge fan of supporting independent shops around town, and while this place isn't huge they…read morehave managed to jam a lot of products into their little location on Dundas street just east of Church. Upon moving in close by my husband needed some paint thinner and goo-gone. Not knowing where the closest hardware store was I did a quick Google search and discovered this place. The staff in here are pretty friendly and are quite helpful if you just tell them what you're looking for. While it is a bit dark and as I mentioned jammed full of products, the store clerks are pretty good at finding what you need. They also do key cutting here at a pretty low cost which came in handy around move-in day when we needed to get an additional key cut. Just be careful and check the hours. Because it's not a big franchise they keep pretty limited hours.

While it's a small store with limited selection, the staff is very knowledgeable. They ask what…read moreyou're using things for and lead you to what you need. In my case, they told me upfront they didn't have the right product for what I needed, and steered to a different store instead of trying to push something that they did carry but wouldn't have worked.

Ordered online, received items in a timely manner. Well packaged, no issues with products. Will…read moredefinitely order again!

IQ Living is quite different than the other stores and business on the Danforth…read more Great to browse around and check out the cool office and kitchen gadgets. Maybe you can find a nice and unique house warming gift? I was carrying my yoga mat on my shoulder so as my usual clumsy self, I really worry that I might knock things off the shelves when I was browsing around.... I definitely be back again to check out the cool things IQ Living carries!

If you would like personal attention and care this is the hardware store for you. They do…read moreeverything to help you get what you need or want and are very friendly. An amazing selection and a locally run and operated store. My go to hardware store in the neighbourhood. Lots of street parking on Annette and also on nearby Jane Street in a lovely community of stores, restaurants and services. Very reasonable prices and you can use the Home Hardware online search tools as well as going in the shop. If you can't find what you need or it's out of stock they always track it down for me. They have wonderful services as well including key cutting and paint mixing and great advice.

It has been a long time since I was able to walk into a store, ask some questions, and get an…read moreextremely knowledgeable answer. Here was the problem: I needed a BBQ. Here was what I was thinking: I wanted a Weber. Within a few minutes, they walked me through the different Weber grills, explained the advantages of the different types, and we decided that I didn't need the most expensive one. In fact, I could save a few hundred dollars by buying a much cheaper version. And, so I did. I asked how much it would cost to ship it, and how much it would cost to have it assembled. They told me that they did it all for free. Checking a few competitor prices to see if they just folded those costs into the price of the BBQ I was astonished to discover that, no, they did not! This was a free assembly and delivery. That right there is a two hundred dollar value, at the best of times! So now, a few weeks later, I'm BBQing chickens like a king, looking forward to tasty treats all summer long, and I know exactly where I'll go when I need anything else in the future!

I walked into Kitchen Stuff Plus with no intention of buying anything. I have no intention of…read morebuying anything. I have everything I need. Wrong! I just couldn't take my eyes off that French Press, 50% off! Perfect! Just perfect for me! But I don't need ANYTHING? I guess I need something after all! I think I don't need anything! I think I have everything! Until I walked into Kitchen Stuff Plus!

Zero return options for online purchases. I live in Ottawa, bought several items online. However, I…read morewas sent a mug in a different colour than I had indicated in my order. The only solution? Return in person. WHAT? I live more than 4 hours away from the nearest store. TOTALLY their mistake and now I'm stuck with an ugly pink mug that doesn't match the other green one, which was the colour I paid for.

It's the American version of HomeGoods- great prices and fabulous decor - extra friendly staff and…read moreI was able to find everything - no hidden treasure map required! Lovely

I was at HomeSense 7575 Weston Road Woodbridge today at 7pm. A dog pooped on the floor by Gallery…read moreisle. 3 people almost stepped on it. I advised the cashier there's poop on the floor. 10 minutes passed, it was still on the floor. I advised another staff member who rudely responded to me and said "I know I know, we've already been told" then turned her back to me. I told her I'm trying to be nice and helping them avoid avoid a situation where people would step on it. She responded and was rude about it again. I asked to speak with a manager I was told the manager is on break. I walked away. Another 5 minutes passed same girl and the assistant manager proceeded to clean the poop. As they walked by I said "it's about time somebody attended to it." The assistant manager rudely responded, we didn't know and was very confrontational. I said I reported twice, how do you not know. I asked to speak to a manager above her, I was then told that there is no manager on duty. I left and called the store (905) 850-8131, the assistant manager answered. I asked to speak to a manager, she told me that no manager tonight and for the rest of the weekend. After a few words back and forth she hung up on me, accused me of being rude to her and her staff. I called back again, she was rude and she hung up again. Not very good customer service at all after trying to help them prevent customers from stepping on dog poop. I'll be reporting this to Corporate office.

I found this place through Amazon. It's a small office nestled in a warehouse strip plaza area that…read morewas easy enough to find but not very obvious or noticeable on the front entrance. Free parking and lots on the weekend, it was busy for such a small space that sells only door hardware. I was hesitant to buy from them off Amazon as the prices were very good compared to other stores online or in store. I wanted to see it in person and touch the metal/rubber to make sure it would stand up to use. Anything that isn't a typical contractor door knob cost a small fortune, so to save any money you'll need to look around. Pocket door hardware is hard to find and can easily run $180-200 (handle/lock and extra for a side pull)for something so simple and usually special ordered taking 2-4 weeks. This store had the basics for what I needed (minus the side pull)and was ready for pick up, so I couldn't understand how the prices were great and quality was decent. Door stoppers, these are annoying to hideous but necessary evil in a house. This place has some sleek designs and colours that make it bearable and for prices just slightly above your typical home box store. Mary was helping us and she is so sweet, helpful and patient. It's a small room like a really big office so she was helpful yet giving us enough privacy to figure numbers and budget. They have a great return policy Incase you over ordered or change your mind, and she even emailed me a copy of the receipt. Would highly recommend this place to anyone needing trendy door hardware.

Man, talk about making something right when it never should have gone wrong in the first place!…read more Ok seriously .. and I do mean it - we came in to select a few sets of hardware for our entrance renovation project. We hadn't brought in photos of them, so the staff basically sold us the first things she guessed might suit us off the shelf. We did try to explain exactly what was needed, but she decided to just assure us everything was fine and that the piece we needed to wait for, was fine to sit outstanding, and she'd get back to us. (Ha.) Not Haha funny. We paid for everything using some 4squ text receipt. um ok I have no choice? Wtv we did a lot of research before coming here and hubbo insisted let's just get the s**t to get started and we'll worry about the bitty piece later. Well life also happens .. I called once or twice, idk when, and soon enough, my phone's dead and I have no access to the text, but obviously I have my statement (maybe not obviously these days?) and we pull it and all the pieces we hadn't used yet back in the boxes best we could, and we set over (admittedly recently, as I say, life happens) and lo and behold, I think that was the most amazing customer experience of my life!!! We walk in and yes, it looks nicer as they've made their own entrance renovations. Mary, the owner, listens very carefully to us as we explain the dilemma. She recognizes the handwriting on the boxes and doesn't even question us for the receipt. Then she gets down to business. AMAZINGLY. Omg this woman KNOWS her stuff. And she actually enjoys figuring out the problem at hand, you can see it. She goes over all kinds of mechanical issues (and hubbo wanted to send me in on my own, testament to his faith in me I guess) and then, she worries about the aesthetics; and gives us options all over again from scratch based on the huge inventory they have. Idk if I ever walked away from an interaction as relieved, elated, and genuinely FLOORED as that day. GO THERE. If you deal with Mary herself, you will. Not. Regret it!

I love the professional and friendly service that every associate offers there…read more They are knowledgeable and for a smaller-sized store, seem to carry everything.

Not the Dudleys it used to be. I have shopped at this…read morelocation for many decades. The staff used to be wonderful. I went in yesterday with my partner to get some keys cut. While discussing with my partner how many keys we needed. a very rude skinny man with a baseball cap on basically told me to shut up as "he" could only talk with one person at a time. I had to bite my tongue as I wanted to call him out on his rudeness. He took the keys and seemed to be having a hard time creating duplicates for us. Finally he gave us our keys, we paid and left. On getting home, four of the six keys were not cut properly and did not work in their locks. I called the store and guess who answered? Yep, this rude individual who now started interrupting me; Not letting me speak. "Just bring them back. I don't need to hear what your saying. I might not be here anyway". Needless to say I will not be returning to this store ever again.