You'll very rarely see me at a bank. Don't rob me cause I don't carry cash and have my credit card…read morenumbers memorized. You won't get anything! At any rate, someone gave me more cash than I'd use anytime soon so I went to the bank to deposit. The teller was super friendly from when I was walking in the door to my entire transaction. She even gave me coin roll paper because I asked if they had a coin sorter. Which womp, they didn't!

11.15.24 The customer service at this location is…read moreexcellent! Every time I come here the staff are so friendly and helpful. So happy this location is here!

I opened an account at this bank and was floored at how helpful and honest the staff was. They…read moreconstantly go out of their way and are very informative. My mom, who is 86, banks at this bank also and I feel really good knowing that these are the type of people who are dealing with her and her money. The 800 customer service number is also friendly, but gets it wrong sometimes with the information, but their honesty makes up for it! Lots of banks out there (I have two other open accounts at other banks) - put your money in this one.

Great service at the local Westheimer branch. However, bill pay has gone so far downhill that I…read moretook two stars off. It was very useful years ago. Most payees could be set up with an eBill so all the bills came in through the PACU portal. They were easy to pay, automatically set to pay on the specified date, and had options to pay minimum, custom, or full amounts, and was always paid by the date specified. The latest incarnation has lost all the useful features. No ebill options, and those that had ebill don't default to the expected delivery date or amount. The rest of the website is okay, nothing better or worse than any normal bank website.

Excellent service today 6/28/23 from Calina Lloyd. I am in the process of relocating and needed…read moreassistance managing my accounts. She was patient, professional and able to relate to my situation ( We are both of West Cost origin). I truly appreciate the respect and work she along with the members of this branch dedicate to making sure the customers have what we need.

The clerks inside are very nice and all know me and say hi. I've been going in for months and they…read moreare always very nice to me. I usually ask for silver or half dollars when I go, so they usually tell me before I get a chance to ask. They are very friendly, I will continue to come here.

Love their customer service! I will definitely go back and do business with them again. Frank was…read morevery friendly and opened my account in a very fast and efficient manner. I felt welcomed and appreciated!