Great Agency and very helpful staff! They always have someone available to cover a missed shift…read more The staff is very communicative and are always available. The caregivers are friendly and knowledgeable and always go above and beyond.

From the owner: HomeCentris Healthcare provides a range of in-home health care services to help you or your loved…read moreone stay at home. Since 2000, we have designed thousands of individualized care plans for clients needing assistance transitioning home after a hospitalization or needing help to remain independent at home. Our services include hourly home care to assist with the activities of daily living, skilled home health to help rehab after a hospitalization, and primary care services right in your home. We spend extra time to match the right caregivers and staff with our clients to ensure the best fit possible. In addition, we specialize in helping you find the financial resources to help pay for in-home healthcare. HomeCentris Healthcare empowers our clients to remain safe and independent at home, where they want to be.

No accountability and services in contract are NOT done! Multiple e mails, phone calls to the…read more"Executive Director" , over a month and has not bothered to reply to concerns by email, or phone call. According to the "Handbook", it states Executive Director serves as the grievance officer. Also in the handbook, a number for there Care Line. I have left 3 messages. On the recording for the Care Line it clearly states someone will return your phone call, next day. First message left 5/15/25. I have since left 2 more messages.

The Springhouse is the best place to have a love one move into…read more After looking at seventeen places. Just knowing my mother-in-law is getting the best care. She is a ninety year old lady that will tell you this is better them being in her apartment all day. So many things to do. She is so happy there like meeting new people.

My mother lived at North Oaks (including in the Autumn Ridge [Assisted Living] section) from late…read moreApril of 2014 until her death in late October of this year. She was in the Independent Living section during her first nearly-three years, and that's where the majority of problems transpired. There was a significant unresponsiveness of "in charge" personnel on multiple occasions: #1: One time my mother fell in her apartment and fractured her wrist. She called me and I got the Security guy to go up there, and he had an aide sent to my mother's apartment - but even though I'd already arranged for my nephew to go there and take my mother to the hospital, the aide *refused* to wait (a short while) until he arrived. #2: Another time, an aide forgot to go to my mother's apartment to dispense her medications (fortunately I was able to get a nurse from the Assisted Living section to go to my mother's apartment). #3: Another time, an aide became angry that my mother had already taken her pills before the aide's arrival (my mother had waited much longer than usual), and the aide - in retribution - didn't dispense my mother's next pill (which was *dangerous*) and she also didn't put out my mother's lunch foods (the latter needed to be done temporarily because my mother's broken wrist hadn't yet healed). Fortunately that aide was fired - but another time, the aide never went to my mother's apartment to dispense the morning pills. #4: My mother was erroneously billed for several things and multiple people kept refusing to delete those charges from her monthly bill (I handled all of those things - but the amount of time and effort required to contend with all of that was absolutely inexcusable). North Oaks has been under new management for more than a year and the situation seems to have improved - and admittedly it's probably a better place than many other facilities, which is why I'm giving four stars when otherwise I'd only give three. Meanwhile; during the 6 2/3 years that my mother lived in the Assisted Living section, there was a significant shortage of personnel during much of that time and a significant turnover of senior staff - although to be fair, covid had commenced about 3 1/2 years prior to my mother's death and therefore the former situation was typical everywhere. A few of the nurses worked there for a long time and they were wonderful. However; the ongoing staff shortage necessitated my needing to hire private aides ten hours/day for about the last 2 1/2 years of my mother's life, because it wasn't safe for her to be left alone for most of 24 hours/day - and she'd fallen in her room and broken her hip when left unattended for several hours before I'd hired the private aides (and I'm still devastated to remember that she was crying out for help and it took eons for someone to respond), so that was the precipitating factor in needing to hire private aides. Needless to say, the cost of those aides was exorbitant when combined with the cost of the facility.

My grandparents moved here and had an absolutely horrible experience. From the moving process, to…read morehaving property stolen, to being uprooted for renovations and moved into a dysfunctional apartment, to the abusive dining staff (only in the early morning when the families aren't around to witness - but I did), to the management that puts residents off expecting they'll forget the problems or just give up because they're old... this place is the pits. Living there was hell for my grandparents and certainly not a welcome experience in their late stage of life. North Oaks does a very good sales pitch and presented quite well but after the money is in the bank, the contract's signed, and a few months into the daily life their true colors start to show. After moving out. receiving back their "return-of-capital" returned took an excessively long time and required much follow up. Moving into this property was my grandparents' final plan. The stress that living there caused gave my grandfather health issues and lowered their quality of life. We wound up moving them to another (IMO far better run and significantly cheaper) retirement center at their request despite the cost and hassle because the conditions wound up being too hard for them there. Moving again caused them further hardship. Be very wary when considering this property for a loved one. Things aren't always how they appear to be from the outside.

After a long search for the perfect place for my mom, and after a terrible experience at Woodholme…read moreGardens, my sister and I took a leap of faith and moved her to Arden Courts. We couldn't be happier with the care she receives and the responsiveness of the staff to our communications with them.

I have thought about this review for months since I didn't want the anger I felt when I moved my…read morehusband out of Arden Courts Pikesville in February, 2017 to be the only thing I expressed in this review. My husband was in ACP for 26 months. For the first 20 or 21 months things went pretty smoothly and I thought the place was acceptably well-run. But then, things started to go badly....and finally, things there were so bad that I needed to move him out of there. The facility was neither clean nor well-maintained. But more than anything - - and the reason I ultimately moved my husband out, was because of poor management which led to miserable in-house communications, which adversely affected resident care. There was also poor staff morale. I had multiple conversations with staff members who complained about the way things were run and felt that they weren't listened to. That pervades the culture in the place. Nursing staff followup and communications were awful and the lack of follow-through by other departments (like PT) was incomprehensibly bad. For example, I discovered that physical therapy that had been authorized in late December, 2016 had not ever been implemented in February, 2017. In fact, nursing staff wasn't even aware that PT had been authorized even though I'd received emails confirming the authorization. That was only one example of many. Eldercare, like childcare, is an area that requires trust and faith on the part of the family who are trusting a facility with the care of their family member. By the time someone requires residential memory care, he or she can no longer advocate for him/herself. During the 2+ years my husband had been there, things declined precipitously at Arden Courts, Pikesville, until I no longer felt he was safe or well cared for. I transferred him to another facility (not one of the Arden Courts chain since I was quite soured by the experience) and have been so pleased with the change. What a difference this has made in my husband's life and mine.

Visited a patient at this facility today and was disappointed to see how raggedy and worn the…read morefacility/furniture appeared. But I think what was most disappointing/concerning was the appearance of the lunch that was served to the patient. Appeared totally unappetizing and inedible.......really just a plate of maybe mashed sweet potato (?) or carrots(?) and potatos (?)....didn't appear to be any protein and some broken up crackers??!!! How is this acceptable? The two staff people I encountered during my 2 hour visit seemed very pleasant.

This morning I popped up at this location to inquire about a tour. I met the front desk specialist,…read moreDetria, who was so pleasant. I also had the pleasure of meeting Noely and Diamond, both of whom took the opportunity and time out of their busy day to meet with me and acclimate me to the services Autumn Lake provides. Noely asked detailed questions regarding my mom and her needs which was greatly appreciated. I was met with such warmth, kindness, and patience from the team. This facility is OUTSTANDING and the lobby mirrors a hotel. My sincerest apologies team. I could've saved you all time by advising that my mom required hemodialysis, but it was such a pleasure meeting the three wonderful ladies. I can tell that they are passionate about their work and care. Noely took the time to reach out to a sister facility that could accommodate my mom's needs and I am forever grateful. She gave me such reassurance which is invaluable for caregivers. I would encourage anyone in need of care for a loved one to come in and visit this facility.

I'm sad and frustrated to provide a one-star review for The Courts of Avalon Apartments. While I…read moreenjoyed living at the complex during 2023, I insist on posting such a low review primarily due to the concerning attitudes, poor communication, and severe mismanagement exhibited by the property managers. This review is a warning to potential tenants about the negatives of this complex, with some positives to balance it out. While the apartment itself was satisfactory at best, the overall experience was marred by an unresponsive and uncooperative management team. Let's start with the perks. The garage is nice, location is great, and I loved the fireplace in the winter. However, more negative aspects of this complex are overshadowing of the positive ones. Attempting to contact management proved to be a difficult task on its own from the beginning. I recall that our scheduled tour in December 2022 was delayed, which should have been a sign that management was not Avalon's strongest domain and one that begs for improvement. During my lease term, I found communication with management was practically non-existent. The only way to truly get in touch with anyone is to stop by the office, which isn't always convenient if you work full-time like me. Repair requests regularly went unanswered (some for weeks or months), or would be closed without having actually done any repairs. At one point, I just gave up. The best example I can share is upon moving in, where I was delighted to have a brand-new sleek refrigerator. I noticed immediately after installation that the ice-maker didn't make ice (it really had one job). I figured maybe they forgot to attach the water line? I'm still not sure. Despite multiple attempts at getting it fixed with maintenance requests, it never worked. I sadly I never got to enjoy the luxury of ice on demand, but as is life at the Courts of Avalon. The most recent and frustrating issue occurred only after I had left the apartment and concerns the withholding of my security deposit. Per the lease agreement, the management is obligated to provide a written list of damages claimed and the associated costs within forty-five (45) days after the termination of the lease. As tomorrow (01/23/2024) marks the 45th day since my lease termination, I have not received any such notice, despite numerous emails requesting more information. A family member of mine (who co-signed the lease) inquired about the status of the $500 security deposit earlier today, and was met with an unsatisfactory response. The property manager insists that the 45-day period following my tenancy excludes weekends. To my severe distress, I cannot seem to find the clause or subsection where this is stated, after hours of carefully re-reading our binding document. Regardless, the lease agreement states that I was required to submit my intent to renew my contract within the 60-days prior to the termination of the least agreement. To my confusion, however, the renewal offer letter was dated 10/16/23, 54 days before my move-out date. The lease stipulates that I would be given notice of rent increases or lease changes at least 5 days before this 60-day mark! Now, I do take responsibility for not responding on exactly 60-days, but I provided my response the following day from receiving the letter with the new offer (on 10/17/23). How would I have been able to even determine if I could renew my lease if I didn't have the new rate? And if we aren't counting weekends regarding the 45-day period after I move out, I'm sure we can do the same thing with the 60-days before, right? Also, the best part of the renewal letter is that I would've had to contact the office 6 days before the letter is even dated to take advantage of the new rates (oof, now that's a little embarrassing). Lastly, the mismanagement extended to the move-out process. Despite my multiple attempts to schedule a move-out inspection, I received no concrete response from The Courts of Avalon. On my official move-out date (12/9/23), I expected a thorough inspection with a member of Avalon management as per the lease agreement in several paragraphs. When our loosely agreed upon time had come (11am sharp), I waited in the office for about an hour. Due to the property manager being unavailable, I was eventually asked to film the apartment myself on my phone and send it over email. Now, this is clearly a deviation from the agreed-upon and legally-binding process, which also states that a "failure to comply with the security deposit law may result in us (Courts of Avalon) being liable to you (me) for a penalty of up to three (3) times the security deposit withheld, plus reasonable attorney's fees." I spent hours cleaning the apartment in anticipation of receiving as much of the deposit back as possible. https://youtu.be/NWS9iJL2-28?si=GTiMiu1YxqaNCzc-

Initially pleased with service and residence. Nearly 2 years in and now I am seeing mice in my…read moreunit. Purchased tons of traps and deterants to catch 2 last week. Waiting for the exterminator while mice do what they do has not been easy. It's been a week since the exterminator came and did what I could have done. Still no point of entry has been identified. I saw another critter this afternoon. This is leaving a sour taste in my mouth after having such a peaceful experience here. Still waiting for a followup from the exterminator and check up from maintenance and management. THINGS HAVE GONE SILENT. Not a happy camper.

Bb.k's experience in his/her review was almost IDENTICAL to our experience with our aunt in every…read moresignificant respect. There is almost no need for me to write more. The similarity of our experience is uncanny. This was especially true as our relative's independence waned. We ended up having to hire 24 hr private care ontop of the woefully (dangerously) inadequate care()particularly the "care" assistance) for our eventually terminal relative. By then it was way too late to move her. VERY poor cooperation with visiting hospice (Gilchrist--excellent). Our private duty nurses from We Care, incidentally were superb.

Our mother was there...was told she was a level 4 in need of care so they could charge us another…read morepremium...when we hired a private caregiver I asked them when they were going to reduce our monthly fee they said her level didn't change...regardless of the fact that we could not possibly rely on their staff - one time she was left on the commode for 45 minutes...horrendous...