If you have a family member, and you love him/her, I strongly advise you to find another Assisted…read moreLiving Facility. My relative was there for 2.5 years. Initially, the majority of the staff were great, but as the pandemic improved, many of the good staff left. One problem did persists throughout the experience - a loss of personal items (clothes, bedding, telephone, diapers, wipes, etc.); items were labeled and yes, it was reported to management. Replacing these items became a cost of doing business. As my relative's needs increased, the signs of neglect and/ abuse via negligence began to surface. Also, if you decide to not heed this warning, pay close attention to medications prescribed by their medical staff to prevent overmedicating and/or prescription charges for medicines not taken. Despite my unflattering review, there were still a handful of remarkably, caring staff members that I wish I could clone. Unfortunately, these great people were put in terribly understaffed situations, or paired with the bad staff members. Unfortunately, the bad outweighed the good. I pray my review doesn't impact the good people. Staff that need to be under a microscope: -Front desk women, first initial A. rudest of the rude. -Director of Health, first initial N. -3rd floor Supervisor, first initial S. -Facility Director, first initial S. I'm sure the above staff have been put in terrible situations by their corporate leaders, but where is the humanity. This a business that holds human life in its hands; If you don't care about people, find another profession. With the exception of the front desk women, the others are in positions expected to monitor, inspect daily operations. I get the impression the corporate owner/leaders simple wants to keep raking in money, while spending the absolute least (for adequate staffing levels, nutritious food, etc.). "He or she with the best information, makes a better decison" My Relative

I came back to update my review. It's been 2 weeks since I was informed my mothers refund check was…read moreput in the mail and still nothing. After the first week, I spoke with the Assistant Executive Director and she reassured me that the check was in route and had been personally put in the mail by a staff member. The Assistant Executive Director stated that she was sorry to hear about the delay and would check the tracking of the check. Now, entering week two, there is no check nor update from the office. Conveniently when calls and voicemails are left to inquire about an update, no one is available and no one returns messages. Very very very disappointed in not only the treatment my mother faced but also the lack of professionalism in handling disputes and settling debts. UPDATE: It seems as if every time a review is written, that is when things get done at Woodholme Gardens. This place is notorious for not taking calls or returning them either. In regard to Shawn's reply, there were no calls made to me. The facility has my cellphone and has made frequent calls to my number in the past so there is no reason for calling my work number regarding a refund. Why not just call the cellphone number from the beginning? Once this review was written, the refund check was received the next day. On May 2nd (Thursday) a call was placed to my personal cell informing me that the refund check was issued and would be locked in a safe due to the persons absence from the office for the remaining of the week. On Monday, May 6th, I was told the check was actually MAILED out on Thursday! The same day I was told it would be placed in a safe. There was no time to pick it up. We waited patiently for 2 weeks and nothing came in the mail. Ironically, the check was released the day following my review of Woodholme. Long story short, this company is bad to do business with. The caregivers and on hand staff are awesome and loving. The Executives, not so much. Bad moral ethics and unfortunately gives everyone else a bad rep.

My mother lived at North Oaks (including in the Autumn Ridge [Assisted Living] section) from late…read moreApril of 2014 until her death in late October of this year. She was in the Independent Living section during her first nearly-three years, and that's where the majority of problems transpired. There was a significant unresponsiveness of "in charge" personnel on multiple occasions: #1: One time my mother fell in her apartment and fractured her wrist. She called me and I got the Security guy to go up there, and he had an aide sent to my mother's apartment - but even though I'd already arranged for my nephew to go there and take my mother to the hospital, the aide *refused* to wait (a short while) until he arrived. #2: Another time, an aide forgot to go to my mother's apartment to dispense her medications (fortunately I was able to get a nurse from the Assisted Living section to go to my mother's apartment). #3: Another time, an aide became angry that my mother had already taken her pills before the aide's arrival (my mother had waited much longer than usual), and the aide - in retribution - didn't dispense my mother's next pill (which was *dangerous*) and she also didn't put out my mother's lunch foods (the latter needed to be done temporarily because my mother's broken wrist hadn't yet healed). Fortunately that aide was fired - but another time, the aide never went to my mother's apartment to dispense the morning pills. #4: My mother was erroneously billed for several things and multiple people kept refusing to delete those charges from her monthly bill (I handled all of those things - but the amount of time and effort required to contend with all of that was absolutely inexcusable). North Oaks has been under new management for more than a year and the situation seems to have improved - and admittedly it's probably a better place than many other facilities, which is why I'm giving four stars when otherwise I'd only give three. Meanwhile; during the 6 2/3 years that my mother lived in the Assisted Living section, there was a significant shortage of personnel during much of that time and a significant turnover of senior staff - although to be fair, covid had commenced about 3 1/2 years prior to my mother's death and therefore the former situation was typical everywhere. A few of the nurses worked there for a long time and they were wonderful. However; the ongoing staff shortage necessitated my needing to hire private aides ten hours/day for about the last 2 1/2 years of my mother's life, because it wasn't safe for her to be left alone for most of 24 hours/day - and she'd fallen in her room and broken her hip when left unattended for several hours before I'd hired the private aides (and I'm still devastated to remember that she was crying out for help and it took eons for someone to respond), so that was the precipitating factor in needing to hire private aides. Needless to say, the cost of those aides was exorbitant when combined with the cost of the facility.

My grandparents moved here and had an absolutely horrible experience. From the moving process, to…read morehaving property stolen, to being uprooted for renovations and moved into a dysfunctional apartment, to the abusive dining staff (only in the early morning when the families aren't around to witness - but I did), to the management that puts residents off expecting they'll forget the problems or just give up because they're old... this place is the pits. Living there was hell for my grandparents and certainly not a welcome experience in their late stage of life. North Oaks does a very good sales pitch and presented quite well but after the money is in the bank, the contract's signed, and a few months into the daily life their true colors start to show. After moving out. receiving back their "return-of-capital" returned took an excessively long time and required much follow up. Moving into this property was my grandparents' final plan. The stress that living there caused gave my grandfather health issues and lowered their quality of life. We wound up moving them to another (IMO far better run and significantly cheaper) retirement center at their request despite the cost and hassle because the conditions wound up being too hard for them there. Moving again caused them further hardship. Be very wary when considering this property for a loved one. Things aren't always how they appear to be from the outside.

Visited a patient at this facility today and was disappointed to see how raggedy and worn the…read morefacility/furniture appeared. But I think what was most disappointing/concerning was the appearance of the lunch that was served to the patient. Appeared totally unappetizing and inedible.......really just a plate of maybe mashed sweet potato (?) or carrots(?) and potatos (?)....didn't appear to be any protein and some broken up crackers??!!! How is this acceptable? The two staff people I encountered during my 2 hour visit seemed very pleasant.

This morning I popped up at this location to inquire about a tour. I met the front desk specialist,…read moreDetria, who was so pleasant. I also had the pleasure of meeting Noely and Diamond, both of whom took the opportunity and time out of their busy day to meet with me and acclimate me to the services Autumn Lake provides. Noely asked detailed questions regarding my mom and her needs which was greatly appreciated. I was met with such warmth, kindness, and patience from the team. This facility is OUTSTANDING and the lobby mirrors a hotel. My sincerest apologies team. I could've saved you all time by advising that my mom required hemodialysis, but it was such a pleasure meeting the three wonderful ladies. I can tell that they are passionate about their work and care. Noely took the time to reach out to a sister facility that could accommodate my mom's needs and I am forever grateful. She gave me such reassurance which is invaluable for caregivers. I would encourage anyone in need of care for a loved one to come in and visit this facility.

Since the facility was sold it is nearly impossible to talk to management. They are all remote…read moreemployees. It used to be a place that cared about the facility, clients and their families. Now? It's all about money. Very frustrating.

Augsburg used to be a wonderful facility before new ownership. If you have a loved one and place…read morethem here be sure you can allocate enough time to keep after the operations staff to do what needs to be done. There is no concern from the operations staff once they have your money. My Mother lost heat in her apartment and there has been no concern or response about any repair. If you can please do not place your aged loved one here. It is very sad to see a place that used to be so caring and wonderful with the residents now have such disregard for the people who pay their salaries.

My cousin,Fern Gruntman, after staying at Second Genesis for a day or two found it grossly…read moreunsatisfactory and left. Second Genesis' owner Jackie Cromer has refused to contact me for over a month in regard to negotiating a partial refund on my incapacitated cousin's payment of $4000 for the month, thus forcing me to take her small claims court on behalf of my cousin. More of an indication of Ms. Cromer's unprofessionalism was her failure, for well over a month, to return Fern's dentures. I called, but to no avail. Finally, the lady who referred my cousin to Second Genesis, did me the favor of picking them up from Ms. Cromer and mailing them to my cousin. I'm also registering my complaints to the Better Business Bureaus in the Baltimore area, as well as the governmental agencies that license and regulate healthcare facilities. I urge anyone considering Ms. Cromer's facility, to please look elsewhere.

From the owner: Second Genesis is an assisted living facility that cares for thier customers. We have created a…read morewarm inviting environment that feels ike home.

No accountability and services in contract are NOT done! Multiple e mails, phone calls to the…read more"Executive Director" , over a month and has not bothered to reply to concerns by email, or phone call. According to the "Handbook", it states Executive Director serves as the grievance officer. Also in the handbook, a number for there Care Line. I have left 3 messages. On the recording for the Care Line it clearly states someone will return your phone call, next day. First message left 5/15/25. I have since left 2 more messages.

The Springhouse is the best place to have a love one move into…read more After looking at seventeen places. Just knowing my mother-in-law is getting the best care. She is a ninety year old lady that will tell you this is better them being in her apartment all day. So many things to do. She is so happy there like meeting new people.

After a long search for the perfect place for my mom, and after a terrible experience at Woodholme…read moreGardens, my sister and I took a leap of faith and moved her to Arden Courts. We couldn't be happier with the care she receives and the responsiveness of the staff to our communications with them.

I have thought about this review for months since I didn't want the anger I felt when I moved my…read morehusband out of Arden Courts Pikesville in February, 2017 to be the only thing I expressed in this review. My husband was in ACP for 26 months. For the first 20 or 21 months things went pretty smoothly and I thought the place was acceptably well-run. But then, things started to go badly....and finally, things there were so bad that I needed to move him out of there. The facility was neither clean nor well-maintained. But more than anything - - and the reason I ultimately moved my husband out, was because of poor management which led to miserable in-house communications, which adversely affected resident care. There was also poor staff morale. I had multiple conversations with staff members who complained about the way things were run and felt that they weren't listened to. That pervades the culture in the place. Nursing staff followup and communications were awful and the lack of follow-through by other departments (like PT) was incomprehensibly bad. For example, I discovered that physical therapy that had been authorized in late December, 2016 had not ever been implemented in February, 2017. In fact, nursing staff wasn't even aware that PT had been authorized even though I'd received emails confirming the authorization. That was only one example of many. Eldercare, like childcare, is an area that requires trust and faith on the part of the family who are trusting a facility with the care of their family member. By the time someone requires residential memory care, he or she can no longer advocate for him/herself. During the 2+ years my husband had been there, things declined precipitously at Arden Courts, Pikesville, until I no longer felt he was safe or well cared for. I transferred him to another facility (not one of the Arden Courts chain since I was quite soured by the experience) and have been so pleased with the change. What a difference this has made in my husband's life and mine.

I have been using Visiting Angels for well over a year and is truly satisfied with the caregiver…read morechosen. Our caregiver is very professional, intuitive and responsive to the various situations presented on a regular basis. Our caregiver is a blessing and makes things a lot easier and affords me the opportunity to concentrate on other important tasks. I would definitely recommend Visiting Angels, with an emphasis on selecting the appropriate caregiver to meet your particular needs on a professional and social level.

From the owner: Visiting Angels of Pikesville, MD is pleased to provide elders with exceptional home care services…read morein Pikesville, Owings Mills, Mount Washington, and nearby cities. Whether your loved one needs light housekeeping, meal prep, transportation, or companionship, our senior care services can help. Our in home care providers can provide your loved one with a wide range of services including respite care, companion care, palliative care, Alzheimer's care, preventative hospital readmission care, and other services. You can fall asleep at night knowing that your loved one will be in good hands while they age in place in their home. Contact the Owings Mills office today to learn more and to schedule a free in-home assessment.