I can't even begin to say how horrible this company is. They are not a military friendly, have…read morehorrible customer service and do not care about their customers at all. We rented our son's musical instrument in New York and then moved to Virginia. We went to this store in VA to return the instrument in August since my son decided on a different elective. I was told from Maggie based in their system we only had 1 more month to pay on it and it was ours. So I took it back home. We still were getting charged monthly. When I called 1800 customer service number, I was informed by representative Carlos based on their system New York and New Jersey are the only states that rent monthly NOT rent to own so I was continuing to be charged. I asked for reimbursement and was told he couldn't do anything and a supervisor will call me. Supervisor Ana called me back 5 days later and I was told the only thing I could do was return the instrument to not get charged anymore. I escalated it to a higher level supervisor who again didn't call back for a week, while I returned the instrument that day in store. Maggie and Chris were in the store and they apologized and stated they couldn't do anything and to continue with the 1800 number. When I called to determine the status of my case, I was told I didn't have authorization as it was under my husband's name and he had to call. I gave the representative, Carlos my case number and supervisor Ana's name and magically I could speak about the incident. Hence the reason for this review! Congratulations Music and Arts you received a $200 donation from us, but we will recommend ALL of our friends and any MILITARY people to NOT use your company. It is a shame there is no military clause! I still do not understand how the store's system is DIFFERENT than the customer service system? Remember people, document everything (date, time, personnel you spoke to) because it matters.

My son was taking drum lessons and due to frequent class cancellations by the instructor we went…read moreelsewhere. Their management is terrible and I have called numerous times trying to get refunds for the classes they canceled and still haven't been able to get a resolution. Beware of this.

Mrs. Jennifer is a wonderful violin teacher! She's very stern with my daughter, who is a…read moreperfectionist herself, but she's producing wonderful results with my kiddo practicing often and flourishing, in my opinion, for a beginner! She also incorporates games to help learn music notes and symbols. So there's the mix of high expectations and learning thru games, which is great for my young daughter. I believe she teaches as young as 3 years old using the Suzuki method approach. My daughter is 7 and the perfect age to really be moving forward quickly in lessons. Love that she's reiterating her posture, positions of hands, bowing and sound over everything to give her a clean basis instead of letting little easy things slide. My daughter loves it too and works harder to rise to the expectations placed on her. We take lessons in Mrs. Jennifer's home, but she does offer in-house lessons where she'll come to you. Her pricing is very economical for music lessons. Parents are expected to stay during the lesson and assist when needed in practicing.

I went into lessons with high hopes, but unfortunately, Jennifer spent all but 5 minutes of every…read morelesson talking. I was paying for a full half hour, and she would start the timer and then start talking. She wouldn't take any hints to start the lesson, and would only show me something in the last few available minutes. Also, her discussions were usually gripes about politics or car repairs. I wanted to turn off the timer until she stopped ranting, but I didn't have the nerve. I felt extremely ripped off. I went for many months giving her more chances and finally had to quit.

I was interested in learning various instruments, the music school teacher, is a choir member at…read morethe church I attend. His back ground is 20+ years experience in music, past member of a R&B group, who's fluent on various instruments from wood winds, piano and the guitar. The teachings I have received have been great. From history, to writing to playing. If you want to learn to write, understand music or play instruments correctly this is the the place for you! (space available)!

Steve just performed work on our daughter's violin and we couldn't be more pleased. He also was…read moresuch a wealth of information so that we can improve our daughter's musical education and experience. Everything needed to be done to our violin was completed in a timely manner and at a very reasonable price. Steve took the time to get to know us and figure out what exactly we needed. He also has some great instruments if you would like to upgrade or even learn a new instrument. We also did that and feel like he is very fair with his pricing.

Very knowledgeable and such a pleasure to work with. My son needed a new violin and Steve made the…read moreentire process stress free. He also identified the cause of a buzzing sound in my son's old violin within about 2 minutes of looking at it. I would definitely recommend to anyone in Hampton Roads.