have had the best customer service from anywhere I have traveled from Montana, to AZ to Alberta…read more Got me in and taken care of in a emergency. Then took the time to get all my little issues fixed too... service manager walked around the trailer with me and made sure all was taken of. And this wasn't a trailer I bought from them, I will buy my next one there though.

This has to be one of the worst RV dealerships within Central Alberta. After purchasing a higher…read moreend class A motorhome we have had many issues which should have been caught upon them doing PDI but as we've found out it was never done although paid for upon purchasing. The service department while seeming to be friendly enough has been little assistance. After the third time in for what should be warranty work we have had to return because work was never completed as told that it had been. The parts department is lacking in most necessities of a typical RV dealer. The sales team is uneducated on most units they sell. And the service team had produced less than par work. One star is too many, but needed to give a review.

We purchased in September. They where the only ones that had the exact make and model we wanted…read more I was pretty sure I would buy it and trade in our old one. The sales man was a slick Willy from the get go, but a lot of these guys can be. We came to what I thought was reasonable for our trade in, especially since they hadn't even seen it yet. Second we didn't pay MSRP and the difference I felt was okay, not great but we wanted this trailer. After we agreed on that they wanted 500 bucks just to start processing and it was non refundable if we backed out. Since we where purchasing it and not backing out it was a what ever thing. Once we got to the financing office the rip off started. They tried selling us the extended warranty. She hinted that the finance company needed that. Then they tried selling us on some road side assistance package. Then the yearly inspection that the finance company insisted on. BTW no finance company will demand these things. They will approve your or not it's that simple. What pissed her off the most was when I asked about just giving them cash, then I don't need all of that extra stuff. I wrote the cheque and as done with their crap, or so I thought. Delivery day was a week later. I have to say this part was pretty good. They threw in the 50 to 30 dog bone, not much but it's something, the slip plate for the 5th wheel again not much but. They fixed the two drawers that had bottoms that didn't quite fit. They couldn't find the dinning table (it was a stand alone type). They said they would ship it later. And it did. It took 3 months but we got it.

Very poor salesmanship... After the deal is signed they do not care about you at all, not worth the…read morelower price you pay here... Drove 3 hours (1 way) to pick up my new trailer 3 times! The first time i called the day before, the second and third times i called the day of, and still not ready when i get there! They eventually delivered it for me, but chose to send it out in a blizzard... Smack in the middle of 2 nice weeks of march weather, they send it out when the weather was so bad the delivery guy had to do 50kph most of the way... It goes without saying it was severely dirty and iced up... Thanks guys! Now having issues with pieces of the trailer they worked on during pdi.. We will see how the service end pans out, will upgrade rating if warranted. Update: Horrible service too!

Great group of service technicians and friendly staff all around. The people there make you feel…read moreright at home.

Buyer Beware: Our very stressful Experience with a Previously Scrapped RV purchase…read more Summary: In September 2023, we unknowingly purchased a consigned Fifthwheel from Sylvan Lake RV that had previously been written off as "scrapped for parts" due to rodent infestation. This designation was confirmed by Saskatchewan Government Insurance (SGI) and Alberta Transportation in 2025--rendering the RV uninsurable, unregistrable, and essentially worthless. Purchase & Discovery (Sept 2023) We agreed to purchase a consigned 2014 Alpine 3555RL Luxury Fifthwheel. At final signing, a Carfax report revealed the unit had been labelled "scrapped for parts/rodent infestation" in Saskatchewan (Aug 2020). The salesman assured us it was a clerical error when we questioned it stating they contacted motor vehicles to verify. Then provided a Vehicle History Checklist stating the trailer had never been deemed salvage or scrapped. At the time, it was actively registered in Alberta. We signed in good faith. Repair Issues & Registration Fallout (2024-2025) Throughout 2024, warranty repairs were repeatedly unaddressed. In April 2025, while investigating AC issues, we discovered rodent damage to the AC ducting in the ceiling. We contacted SGI and Alberta Transportation and learned the RV had officially been written off in 2020, and should not have been eligible for registration or insurance. Alberta reversed its registration status to "scrapped." We had paid over $700/month--including insurance--for 18 months on an asset that could not be legally registered, insured, towed, or sold. Dealer Response & Replacement Process (Apr-Aug 2025) On April 2025, we approached Doug Thompson (owner) requesting a replacement of equal or greater value, size, features & quality. He agreed, but over the next three months, only two options were presented--one required additional financing, the other was in poor condition. We had no functioning AC for all of 2024 until Aug 2025, two months without kitchen sinks, and an awning that never worked properly. Ultimately, due to consumer protection deadlines, we requested for trade a 2021 Keystone Cougar 315RLS ( a consigned unit on his lot) to resolve the dispute and avoid legal costs. This unit is smaller (35' vs. 40') and lacks the luxury features of our original Alpine. We chose to take a downgrade in features, size & quality. It was not our preferred outcome, but the only viable path forward outside of a lengthy & costly legal process. We sent the dealer possible options from private sellers as he had stated he didn't want to buy from another dealer. Those options were ignored also. We felt he was waiting for the perfect consignment to come in...We believe to save his losses while we waited for a unicorn which could cause us to miss our consumer protection deadline. The replacement trailer was delivered August 1, 2025--dirty inside and out. Communication from Doug stopped. He didn't even bother to see how the replacement was going. --- Final Recommendation We strongly advise buyers to thoroughly verify title history and registration status--including out-of-province records from SGI or any other jurisdiction before purchasing any consignment unit from this dealership. Our experience shows that a unit previously written off as scrap can slip through the cracks and leave buyers with serious financial and legal consequences.

We bought a trailer from a dealer in Regina. They did no prior maintenance on it and told us we…read morecould drive it from them to go camping. I noticed some questionable problems and took the trailer to Vellners. They were fantastic in solving the problems and doing the repairs. Five years later we took it back to them for repair work and ended up buying a new trailer. The process and assistance was very good. The tech thorough in his walk through. The saleswoman and manager thorough in answering our questions and making sure we had a full understanding of the care maintenance of the new trailer! Ever so much better than our first purchase experience. Thank you Vellner's staff!!

Took our rv there for warranty work. After they so called fixed everything it has now cost me a new…read morebattery, TV that was working when we dropped it off, wasn't work when we got back, plus all the fuses that we had to replace that were blown and warranty issues that were not fixed. When we confronted them on the issues not fixed and the extra costs out of our pocket, we were told that they would no longer work on our unit. Got to love their customer service. Wish I would have checked on the reviews on goggle first, I would never have taken it there. Sad.

What a breath of fresh air Integrity RV dealership is! I will only be using Integrity RV from now…read moreon for my service. I had a problem with my monitor panel and radio since I hooked up my batteries wrong and blew some fuses. Jason the service manager goes in and fixes the problems in 10 minutes hooks my batteries up correctly and says No Charge. I'm so glad I met Jason and Integrity RV. Integrity RV really works hard to please and get your business To show the contrast to another RV dealership who I had used in the area for many years unfortunately changed hands last year under new ownership. After being told it would cost me next to nothing to lubricate my slide out they charged me $100. extra over and above the other work I was having done. I totally felt ripped off and that's why I decided to go to Integrity RV. for all my RV service and needs.

This is the second rv purchase our family has made. The sale of this last trailer purchased at Olds…read moreRV was simply painless. No sale pressure, upselling, Cliff our sales guy was exceptional. Great guidance into finding the perfect trailer for us. We have also recently had it serviced. We were able to get in right away, and were very happy with the overall service department. This place is worth the drive out to Olds. Highly recommended