Was diagnosed with PCOS and was trying for a baby for 14 years, and it finally happened. Was a shocker, but thrilled. Dr Holmes Mason is my OBGYN. Since I'm older with a few other issues, I was considered high risk and needed to be monitored a little more. I never had any issues with my Dr, the nurses. If I called the nurse, or was a their office with a question, I never had an issue getting an answer. The staff is friendly, caring, and a few have a great sense of humor. I never felt unsafe, neglected in their office. read more

Our family personally had a horrible experience with this clinic. A surgeon from this clinic, Summer Holmes Mason, was chosen to perform the emergency cystectomy on my 12 year old daughter. Had we known more about this business beforehand, we would have requested someone else entirely. She seemed distant after first meeting us, leaving for hours at a time with no updates as to when the procedure would be performed. We were told this was an emergency, yet nearly 12 hours passed from the moment she was admitted to the ER to when the surgery was performed. Holmes Mason did not review my daughter's medical chart/history before the surgery, so she was unaware of the blood disorder my daughter had. My daughter had difficulties after the surgery, but we were simply given a prescription for miralax and pain medicine and told to go home. The aftercare was even more terrible than this. Holmes Mason never personally followed up on my daughter, and it was very difficult to call in to have questions answered or to get an appointment. Sometimes the clinic would not even return my phone calls. We felt like we were abandoned after this surgery, which we are now beginning to wonder the medical necessity of in the first place. Had we known, we would have demanded a second opinion before. Holmes Mason's bedside manner was awful and did not make my daughter feel at ease at any point during this time. She ordered a procedure which later sent my daughter back to the ER with anaphylactic shock. She never resolved my daughter's chronic pain or digestive issues which arose immediately after the surgical procedure. Every laxative or medicine she prescribed worsened the condition or added more conditions to what she already had. My daughter missed weeks and weeks of school in total. We went to countless other specialists after this. After a formal complaint was made, a meeting was called in between myself, my daughter, Dr. Anne Shriner and Dr. Summer Holmes Mason. It was inappropriate for my daughter to be there discussing serious medical issues and complaints about negligence. The doctors forgot my name and called me by the wrong name more than once, which was humiliating. I was asked if I measured every cup of water my daughter drank, to make sure I was giving her enough. I felt debased as a person. They also tried to humiliate my daughter in regard to her sexual orientation, making a terrible joke during all of this. I was appalled by their behavior and the surreality of the whole experience. After this we all mutually decided to end care. The nightmare didn't end there, though, as we recently also found out their clinic did not file insurance claims correctly and were now being denied due to their errors. If your child is told they need emergency gynecological surgery at Wooster Hospital, please ask for a second opinion if you are given a surgeon from Wooster OB/GYN. It's nearly eight months since my daughter's surgery and she is still recovering and still experiencing chronic daily pain and ill health, neither of which she had before the surgery. read more