They will advertise "$ Refundable" on a room but if you need to make any changes or cancellations even if it's well in advance of the cancellation policy, you WILL NOT GET YOUR MONEY BACK!!!! They hide a voucher policy within the small print under Terms and Conditions which is a tiny separate attachment you need to click into but nowhere else leading up to your final payment does it state their voucher policy. On the contrary, they do a great job leading you to believe you are safe at making this reservation without issue by marking a big red sticker with Refundable under the room you choose. In fact, they even charge more for those "refundable" rooms! THEY ARE DECEIVING CROOKS!!!! read more

I have booked movie tickets and concert tickets through Working Advantage. I have never had a problem. The movie vouchers are emailed to me to print out and whenever I exchange them for tickets at the box office, I am not given any issues, and the process is super easy. I love how the tickets can be issued for whatever theater (as long as its the same company like "Regal"), whatever movie, whatever movie time, and the voucher does not expire. As for the concert tickets, I was emailed my tickets a few days before the concert and I didn't need to redeem it. I so far have saved a lot of money with WA and I am very happy with the whole process. read more

Bought Broadway tickets for a very popular show. Paid $249 each, a "savings" according to Working Advantage. When the tix arrived, the face value on the tix was $165. That is not a savings...perhaps over secondary market prices (scalpers), but not a "deal" I would expect from a firm endorsed by the company I work for. When I call customer service they really had no answer - just hemmed and hawed and said it was a very popular show and by law they have to print the value on the ticket. Did not answer my question. So far, my email and call to a manager have gone unanswered. Really, I bought these tix in March for an August show, and today, mid-July, I can go online and buy similar seats from scalpers for the price I paid Working Advantage. Can you say RIP OFF and DECEIT? read more

My gripe with Working Advantage is that while they do have some very good deals only available to members, you have to wade through lots of links where the "savings" offered is no different from what you get if buying directly to the product website. If everyone gets the same "discount", whether you're a Working Advantage member or not, it is not really a deal at all... it's just advertising. That said, after some searching I did find some good deals that were only available to Working Advantage members. I agree there is value to having easy access to all the discount offers, but Working Advantage would be far more appealing as a "go to" discount site if they would flag them in some way that you can tell the difference between special deals only available to members versus all the others. read more

I ordered tickets to a show months ago. This is a very popular show that is now close to sold-out, Ticket prices are very high. I thought I was being smart by buying ahead through WA--alas. Today, I was was told that instead of 4 tickets, I will get 2. Fantastic! Though they have some ok deals ($2 off movie tickets), buyer beware. When they mess up your planned for months event, you will receive an apologetic phone call/ email for the "inconvenience". You'll ALSO be lucky enough to receive an email trying to sell you some other stuff. Oh goodie, just what I need! ***There are 2 more filtered reviews giving the same rating I gave. READ BELOW*** read more

Be careful when ordering. I recently purchased Legoland Tickets and paid shipping, expecting hard tickets. However, they sent me printed (8"x11") e-Tickets instead, which I could have bought and printed myself in colors. Yeah, they sent me a B/W e-Tickets for LEGOLAND! Sent email to customer service, and this Jenn Kibbe replied by saying they didn't get hard tickets from Legoland anymore. Told her that the website advertised 2 specific links for Legoland, one for e-Tickets and one for Tickets (which I opted to purchase). She never responded back afterwards. I guess it does not take much to be a customer service MANAGER?! The links are misleading and dishonest to members, just to make an extra money for shipping! The links are still available as I am typing now. I am rethinking my future purchase with this agency and will refer this incident to our HR department. read more

Dont do it.. just don't. Unorganized and terrible customer service. Nothing in place to catch fraudulent charges.. and then your F'd. Filing dispute with credit card company. If the billing address doesn't match the account- then why ask for it.. let Joe Schmoe from Bangladesh charge whatever he wants, deliver it there.. and oh well my problem! read more

Scalpers I used their site because my company works with them and promotes them as a discount ticket and service provider. Well, I paid $352 (including their $40 fee) for 2 ticket which face price is $99.50 each. This is their "Customer support" response to my inquiry: "Please note that tickets available through the Preferred Access™ Marketplace are sourced through a variety of ticket sellers who determine the prices, which may be above or below the face value of the tickets. Because of our pricing structure, Preferred Access™ tickets are typically less expensive on this website than other ticket reseller marketplaces." read more

SCAM This site and their customer service is terrible. We booked a hotel through their site and the price of the hotel dropped significantly. Since this is pre-paid, W.A. will not price match, reduce the price, or provide a refund. They also charge $25 to cancel your reservation. The customer service representative was a total bully. Their "price guarantee" is bogus. Think twice before using this site. You are better off using a more reputable site like Expedia, Orbitz, Booking or even going directly to the hotel site. read more

I purchased tickets for Disneyland that were to be used in 2020. I have contacted Working Advantage and they advised that all they can do is extend the tickets until Jan 2022. They stated that I can give them to family or friends. No one wants the tickets. I should have purchased directly from Disneyland because I would not have this issue with them. I have asked to receive a voucher so that I can purchase Walt Disney World tickets however I have not received an reply yet. Sometimes it pays to pay a little extra for something from the actual company and not a third party vendor. I will never do this again. read more

I'm going to have to agree with other Yelpers. I saw Disney World tickets were on Work advantage so I priced them. In total with tax they're a whopping $5 more than going directly to the Disney World website. While Working Advantage is good for some things.. be cautious read more

Horrible beyond belief. There is no way that anyone should be using this site for discounts. Because there are NO DISCOUNTS. It seems as if you're getting a great deal then taxes and fees jack prices way up above typical prices. read more

So so so so so bad. Ordered NFL tickets (mobile) WEEKS ago and still have not received them via email. The game is this weekend. Have reached out multiple times and i was told it's possible that they may not even come up until an HOUR before the event. ARE THEY INSANE? How do they think that is feasible? Have family coming from out of state and they need to make accommodations to get here. Am I supposed to go on good faith that I'll receive an email? Need to pay 40 bucks for parking and pray that they email me... this company is INSANE. HORRIBLE!!!! Spend a few bucks more and buy from a reputable company. This place is a scam. read more

When Working Advantage was in Massachusetts they were great. Always helpful on the phone, easy to reach, and knew what they were talking about. I don't know what's happened to WA. That has all changed with the new website and staff. I was a FREQUENT buyer of tickets to sports and Broadway shows. Now I don't buy any. At all. They've taken the fun out of it. Looks like they are deferring to brokers now. They used to have an inventory to choose from. Hope the folks in Massachusetts are working somewhere they're appreciated. read more

I've been using working advantage for over 8 years and have always had a good experience.

This company does not protect their customers at all. I booked 2 hotel rooms for Miami and paid the price listed on their website. When I got the confirmation email of my order it states that the hotel actually charge a resort fee of $80 a day per room. So I called working advantage to tell them these were not disclosed to me at the time of booking and to please refund my money. They gave me the run around for 5 days and finally decided they were not going to refund because the hotel manager won't. So I pretty much have to pay for something that was not disclosed to me. I will make sure everyone at my company (The United Nations) is aware of this scam and not do business with them anymore. They should be ashamed of themselves. read more

DO NOT USE WORKING ADVANTAGE FOR ANYTHING! I ordered concert tickets in May for a concert in October. I called many times was always told the tickets are coming, was even told the tickets are guaranteed. They gave me the same line other people have mentioned, you will get them an hour before the show. NEVER got the tickets! Is there anything we can do about this company constantly ripping people off? I mean there has to be something? They are SUPPOSED to be refunding my money but I have a strong suspicion that they won't. Save yourself a bunch of hassle and don't lose your money. DON'T use this fraudulent company! read more

Called them about car rental. And the representative interrupted me THREE times, she didn't even let me finish any complete sentence as soon as she heard "car rental". Such words will just trigger her to repeat "We have no information about car rental, you have to call them directly". This is ridiculous, I'm making reservation through them and they tell me they know NOTHING about the car rental deals they are offering? BTW, whoever changed their logo to this "Stop Sign" here, good job! read more

BEWARE DO NOT BOOK HOTEL ROOMS THROUGH THIS WEBSITE. I booked 2 rooms on a Friday for a stay Saturday to Sunday. I received a call 2 hours before check in that there was a problem with the system and the reservation did not go through. They already had charged the money on my card and told me they could not find any other rooms any where else where we were so I would have to wait for a refund. I do not understand how they can take your money and charge your card when they hadn't secured the room. Since we were already there I had no choice but to book a room at 3 times the price that they had gave me. A week later and I still have not received a refund. read more

The purchase through Working Advantage was smooth until I had trouble with the vendor. It took MONTHS to get a refund. I was on hold each time I called for over 30 minutes. The phone and email response was a canned response. Once I got a refund it came as a credit voucher with LOADS of restrictions on how to use it. You can not purchase items or gift cards. Only attractions, travel, hotels and events. Who is traveling, going to attractions or events now??? No One!!! So my money is still being held by this company. Never Ever will I use Working Advantage again!!! read more

So I just booked a hotel room from this site because I had heard about it through work and reading these reviews has given me a lot of anxiety. I'm hoping it goes well. But I am not feeling happy about my trip anymore. read more

Purchased ticket for Disneyland for spring break for family. Got to Disney and spend 2 hours trying to get someone on the phone, ended up buying tickets from Disney directly. Worst customer service experience of my life. Do not under any circumstance do business with this company. I should have looked at on-line reviews prior to doing anything with this company. Hope someone reads this review to avoid my fiasco. read more

DO NOT BUY TICKETS THROUGH WORKING ADVANTAGE! They are an unethical and greedy company. I paid many hundreds of dollars to take my daughter to a very special concert for her birthday, which was to take place in April. Due to coronavirus, the concert was cancelled. They said it was "postponed," but they provided no alternate dates; clearly the "postponed" label was just to avoid having to refund my money. They simply, flatly refused to refund my money, EVEN THOUGH THE CONCERT VENUE ITSELF WAS REFUNDING TICKETS BOUGHT DIRECTLY THROUGH THEM. It is shocking that they would have so little regard for their customers. I will never buy anything from them again, and neither should you. It's not worth the risk and the horrendous customer service. read more

I COMPLETELY agree with all the other 1 star reviews. If I could give them a 0 star that would be my choice! This company is a GIANT SCAM!!! We booked our honeymoon through this company and the area of the hotel had severe flooding that the governor declared a state of emergency. Roads were destroyed and so were homes in the surrounding area. We did not want to spend our hard earned money going to such a place. I spoke with Working Advantage who then told me that I had to speak with the hotel to get the money refunded. I spoke with the hotel but they would not refund the money since they said it was booked at a non-refundable rate. I then spoke with Working Advantage multiple times, as I type this I am waiting on the phone to speak with them AGAIN to try and get my money back, but I'm sure they're going to have me on hold forever with hopes that I hang up. They said it was up to the hotel for them to refund the money back. I said not my problem I booked it through you guys, not them. This is not the last they have heard from me.... PS After waiting on the phone with them for over a half hour, they hung up on me!!!! PPS I just filed a complaint against them with the FTC, has anyone else done this given the litany of reviews against them?? If not, please consider doing so so we can get our money back and prevent future customers from being scammed! read more

Just hope that you do not run into an issue because if you do, their customer service will be of no help. Do not use them for prepaid hotel. Their hotel provider is a thief. Still waiting for them to credit me what the hotel refunded them. read more

Hidden information about blackout dates on website. Over the roof service fees, More than an hour wait on call center line. Do not help you to resolve the problem (tell you to call the place directly, which tells you to resolve with working advantage) Very nasty call center rep, kind of blew me off without even asking order conf. number. Thumbs down, never again! read more

DO NOT BUY FROM THEM If I could give negative stars I would. We were on hold for THREE hours. They hadn't sent us or tickets on the day of the event. When they finally answered they said they had up to the time of the event to send us our tickets so they could not offer us a refund. They sent tickets an hour before the game. We didn't have enough time to drive there. They ruined our day. WORST SERVICE EVER!!!!!! read more

If i could leave 0 reviews i should i purchase 8 tickets by mistake due to the fact i put 4 the purchase didn't when through so i add 4 more without notice it was already on the cart. Call them the second i didn't just to cancel 4 we only 4 i don't need 8 told me a email will be sent to me git me back and forth with the place and there then in the end said they not offer refunds wich stupid it wasn't like i wanted all of the money back i was steal getting the 4 tickets i need ... in the the actual park tickes where like 100 i end up paying 200 for each member of my family i should by my tickets at the park ... this site is not for workers to take a lil advantage is to pay half of your checks.... i will never in my life by something with them i don't recommend them either this is 2 second review i habe ever made i still can't believe i pay so much for 4 people in a water park for 6 hours read more

Update: two days after I was given the runaround by Working Advantage's "Customer Service" I actually received my tickets in my email. They are legitimate tickets, thank goodness. Updating my review to 2-stars because the company did actually come through on what I paid for; however, still a poor review because of the horrible, unprofessional customer service and hassle it was to actually get my tickets. read more

STAY CLEAR OF THIS BUSINESS, DO NOT BOOK WITH THIS COMPANY!!! 100% RIP-OFF!!! Please save yourself the time, energy and heartache. If I could give this place a negative review, I would. We booked on 8/7 for a hotel in Orlando, the next day I called to get a refund due a health issue. I spoke with MANY reps and no one was able to help me cancel my reservation. I understand that it was listed as "non-refundable" BUT, there should be limitations and exceptions to the rule. I was not even looking for a refund, but for a voucher to hold the value and book again once we could. A few members said they would "do what they could" to get us a voucher, until this day, I am yet to see anything in my email about this. OK- fast forward to 1 day before check-in is supposed to happen. We know we are not going to be able to get to the hotel to check-in/stay. Being courteous, I called the Hotel to let them know I need to cancel my reservation in which they stated since I booked through a 3rd party I cannot-totally understandable. I then call Working Advantage, which a Mr. King answered from the Philippines (dogs barking in the background). I ask Mr. King to please issue a cancellation and notify the hotel we wont be coming to the reservation. I already took the loss on my credit card, I just needed the hotel to know so they don't slap us with any other charges for no-show/not cancelling prior to check-in etc. Mr. King told me he cannot cancel my reservation. So not only did I take the loss, but they cannot cancel my reservation??? They had no issues taking my money though? I am writing next to the BBB, because something has got to give. Lots of unhappy people complaining about the same business on here. Possibly needs new management and to correct their policies to accommodate the industry they are servicing!! read more

Why did I use this website to lose my money and time?. Bought tickets online and couldn't be used that day, no warning and absolutely no information about that. I requested refund to my credit card, they refund me as a voucher, why why? read more

customer service is really difficult to deal with but they did ultimately process a refund for us.

Attempted to buy tickets to a Red Sox on their website but noticed that none of the tickets listed seat numbers so I called their 800 number. After waiting about 20 mins for someone to answer I got some inarticulate person on the phone who I could barely understand. She put me on hold then came back and told me that's the way it works, "you buy the ticket and they email you the tickets a few days prior then you will know the seat numbers. Who the hell would buy tickets without knowing where they will be sitting? The whole deal sounds very sketchy. read more

DO NOT USE My husband bought concert tickets through here. When they arrived they we found we paid double the price. When I called they claimed they use an outside vendor and have their fees they pay. So, $75 tickets cost us $150 each. In addition to the ticket price there is tax and fees & shipping. They refunded the $23 shipping but that is it. I was scammed years ago for circus tickets and haven't used them. My husband forgot about that. We will be unsubscribing from emails. NEVER AGAIN!!! Lesson learned the expensive way. read more

We all work hard for our vacations don't we? It's nice to have our companies use working advantage as a partnership to help us out when we need to have a little fun and de-stress a bit right? WRONG Booked a Disney Aulani hotel stay last night only to get an email this morning saying they can not accommodate due to high volume bookings.... REALLY? So why do you have these rooms listed on your website?!? Good luck getting them on the phone either. Save your time and book elsewhere. read more

DO NOT BOOK HOTELS THROUGH THIS. Although the deals are tempting if you have any problems you have a better chance at winning the lottery than reaching a customer service agent. Will never use this agency again. read more

Spent lots of money on Disneyland tickets and though I received 3 emails from them, the tickets have not arrived. I spent 2 hours and 5 minutes on hold the first time. Called back the next morning and was told I should enter my phone number for a call back, with an estimated wait time of 14 minutes. Well, 1.5 hours later I got a call back, and when I asked the agent to repeat her name she was exceptionally rude. I was simply told since I wasn't going to the park for awhile my tickets should arrive in up to 48 hours. Why did I wait over 3 hours for that tidbit of information from a rude agent? HORRIBLE customer service. read more

I was unable to check into a hotel because the clerk was MIA. The hotel agreed to give me a refund for the room that I was unable to stay in but said that since I booked through this awful website I would need to seek the refund from working advantage. "Customer service" told me that since i didn't arrive to the hotel between 3 and 4 o'clock i was not eligible for a refund. I'll be able to replace the money that working advantage stole from me but I will never be able to get over the hatred their customer service drove into my soul, especially after she told me that the entire ordeal was "my fault" for not checking in "when normal people do". read more

I have used this site in the past with no issues. We booked a hotel through them, in March, for a baseball tourney the end of June. We arrived to our destination and the gentleman at the front counter states our reservation was canceled. When I asked why, he said the credit card the 3rd party (working advantage) supplied them was denied. I double checked it was not my issue and charge was on my credit card to working advantage in March. I attempted to call and it was after hours. We had to find another place to stay and pay much more unexpectedly. I called the next day and spoke to customer service, who said it would be 7-14 days. We are now on day 17, and I receive a message saying they have not reached a resolution and it could be up to30 days. Nope, I gave you time to make it right, my credit card is disputing this now. read more

This is the worst. I can't tell you enough do not ever use them. It must be some one person office somewhere. I ordered tic to Broadway, which come to find out were the exact same price at Ticketmaster so no dollar savings at all. Then I didn't receive the tickets via emal.. received confirmation no tickets no instructions. I called them .. always they said the standard due to large number of offers wait like is longer that. Usual and you could leave number then they would call you back. Did that twice nobody ever calls back .. left phone on hold 99 minutes one time and 2-1/2 hours another just for giggles . Nobody comes on the phone. Sent emails to three different address didn't receive as much as an acknowledgment! Did that three times a week for two weeks . Not one response . Two weeks and nothing . Called credit card company and put in dispute complaint and got my money back. Don't waste your time . For tic the same exact seats are available they venue and Ticketmaster! They should not be in business . I plan to talk to somebody at my company to let them know as I'm sure they are paying a price to use this garbage service. read more