Brett truly went above and beyond to help me get into my new Kia K4. The entire experience at World Kia was smooth and stress-free. If you're looking for an affordable vehicle backed by an excellent warranty, I highly recommend them. Be sure to ask for Brett! read more

I rarely leave reviews, but I feel obligated to share my experience. I purchased a vehicle from this dealership July 2025 and later discovered in August it was sold to me with incorrect tires and a battery degradation issue that should have been addressed before the sale. Once the paperwork was signed, the level of customer service changed drastically. It tools 5 months to get a them to assist after showing up at the dealership and basically refusing to leave until I was assured and they took 6 hours The sales manager, Josh, was extremely rude and dismissive when I brought my concerns forward. I felt misled during the sales process, as promises made to close the deal were not honored afterward. It became clear that once the transaction was complete, resolving the issues was no longer a priority. I also interacted with Erica (unsure of her exact role), who presented herself as being helpful and understanding. However, I did not feel that my concerns were genuinely addressed. Instead, I felt my situation was minimized while internal staff supported one another rather than working toward a fair resolution. My advice to anyone purchasing a vehicle here: Do not leave the lot if there are outstanding issues. Ensure everything is documented and completed before you drive off. Once you leave, getting follow-through may become extremely difficult. I am sharing this so others can make an informed decision. These were supposed to be brand new tires purchased December 27th and it's March 18th they are balled read more

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I would rate them a as a zero if I could. Worst freaking Kia dealership ever! They're big selling point is we will give lifetime oil changes FREE! DO NOT fall for it. They will Schedule your appointment for the oil change then take everyone else car before you! My family member sat for 2 1/2 hours past her appointment time today. See they do it on purpose so that you don't come to them for the FREE oil changes. I learned the hard way and purchased from them 5 years ago but bought my new Kia from Gerald Kia. Do yourself a huge favor and buy your car from Gerald Kia in Naperville they give you a FREE lifetime warranty on your car if you keep up your maintenance! I wish she told me she was going to Joliet Kia I would have forbid her to go to this slum! Buyer beware! read more

Have had repeated issues with the service department. Last time I went in for a warranty repair, oil change, and tire rotation. I was able to prove that they had not did anything to the tires but the service manager would not acknowledge or give me a refund. read more

This place is almost comically bad - probably the worst business I've ever dealt with. When I first leased the car, the process took 4.5 hours. When I bought out the lease - just buying out the lease - the process took 3.5 hours. During that buyout, they said I qualified for one interest rate, and then they called me back 5 days later saying no, my interest rate was 1.25 points higher than what we had agreed to. By that time, it was too late to correct it, as my lease was already bought out. Just total thieves here. This is the last place on earth I'd buy a car from. I wish I had known that earlier. read more

When someone says I can't afford it.Don't push em. Don't have three people come up and surround them to make a sale and also don't keep their driver's license and hold it for a half hour because you can't find it. I would not recommend to go to this place of business. read more

1 STAR -- Deceptive Advertising. Do NOT trust their internet pricing. I found a 2026 Kia Sportage SX-Prestige AWD (Stock #19594) advertised on their website for $17,594. Before making the drive, I called the dealership on March 2nd to confirm the price. A representative confirmed it. I even have a printed PDF of their listing showing the $17,594 internet price. I arrived at the dealership on March 3rd at 1pm to discuss the numbers ahead of my 2pm test drive appointment. The dealership refused to honor the advertised price. I asked to speak with the General Manager, who also refused to honor it and blamed their advertising agency for the error. The listing was still live on their website at the time of my visit. I drove to this dealership in good faith based on a confirmed advertised price and was turned away without even getting to test drive the vehicle. I have since filed complaints with the Illinois Attorney General's office and the Illinois Secretary of State Dealer Services division. Illinois law requires dealers to honor advertised vehicle prices. Save yourself the trip -- if you see a price on their website, get it in writing before you go. Their verbal confirmations mean nothing. read more

I will never do business with this dealer again. If you value your hard earned dollars you won't give them your business. I purchased a 2016 4Runner As-Is from this dealership in November 2024. Since the truck was As-Is I had a REASONABLE expectation that it would need some work. While I was looking the truck over, the salesman made a point to show me on the liftgate where they had repaired some rust. When someone tells me they've fixed something I expect that they've fixed it. Two weeks after purchase I made an appt to have the truck serviced because it was leaking power steering fluid and the rear windshield had fallen and wouldn't go back up. When I dropped the truck off I explained to the service guy that I thought the rear windshield probably wasn't put back together correctly when they fixed the rust. This was by far one of the WORST service experiences of my life. They had my truck for damn near two weeks just to fix the power steering issue. I was supposed to get my truck back before Christmas I did not. The only reason they provided me with a rental on 12/23 is because I flipped out on them. They do not communicate whatsoever. They did not provide updates on the progress of my repair unless I badgered them for it. That alone is enough for me not to go back there. Ultimately, they did fix the power steering. Now let me tell you about the liftgate. As I stated, the salesman told me they repaired the rust on the liftgate. Imagine my surprise when they told me the liftgate could not be fixed because the inside of it was so incredibly rusted out. According to them the only solution was to replace the entire liftgate and all the hardware for the window controls. I about lost my mind. How are you going to tell me this sucker is rusted beyond repair when you told me you fixed it? Oh I know! It's because you're dishonest, a liar, a cheat, etc. But I digress. World Kia's response was you bought it As-Is there's nothing we are going to do. Which is WILD because every member of the team who was involved in this situation agreed that there was no way I could have known how wrecked the liftgate was unless I pulled off the interior panel. It is now August 2025 and I just finished installing the new liftgate, window regulator, and motor. However, I'm missing one piece of the puzzle because I haven't been able to get the window working (there is power to the rear lights and back up camera). I took the truck to the dealership to ask them to do me a solid since they lied about their work and it cost me an additional $2700 to repair. I was polite. The first guy I spoke to was a total asshole. Before I even said anything to him he said "that truck was sold 7mo ago." I said "yeah that was me!" I explained the situation and with all the condescension he could muster he said "I work for Kia. I get paid by the hour..." I remained calm and said cool I'm going to go talk to them now. I went to the main dealership and talked to the kid in service. I again explained the situation this time stressing that I was giving them the opportunity to make this right and that I hadn't gone scorched earth over this yet. Kid tells me they have to charge me to diagnose it to which I said absolutely not. I asked for the service manager who was conveniently in a meeting. I said that's fine here's my number have him call me. Naturally he never called. It's been two weeks since I spoke to them without any response. And to top this all off, there's no AC. Like it needs to be charged and it's clearly pointless to go back to the dealership. So I figured it's time to warn as many people as possible away from purchasing from them. Not only are they deceitful, their customer service is trash. Do yourself a favor and take your hard earned dollars elsewhere. read more

I have nothing but bad experience with this dealership. When I bought my car our salesperson took advantage of me and my mother. He announced to the WHOLE dealership that we bought the car before even saying yes. We felt obligated to do so considering everyone was staring at us. The top it off my salesperson doesn't work there anymore. He told me one of my tires was low on pressure and filled it up and I've had nothing but problems with that exact tire. They filled it uo and left me to deal with it considering it has a nail in it. I pay 659 a month for my car that's not even worth 659 a month and anytime I've tried to call they are always incredibly rude. I went to this dealership about 2 months ago to see how much they would give me for the vehicle I bought and the guy tried to run my credit without asking and was EXTREMELY sneaky after I was very straight that I only wanted a quote on how much the car would be. He got nervous when my friend called him out for trying yo run it behind my back and we left and never looked back. read more

Very pushy and rude wouldn't take no for a awnser. Even tried to convince me to just stop paying on my current car loan and just let my car get repossessed potentially damaging my credit I've worked so hard to rebuild they must be insane there and they never gave me back my drivers license I realized so now I'm going to have to call up there or involve the police. I know the salesman took my license because it's the first thing he asked for. I don't have it. read more

I'll start off by saying everyone is very nice and the car buying process was good. But since then I've had nothing but issues. I had a bad experience having to wait 2 hours for an oil change and Erica called me to ask how my service was and I told her I was not happy with it and essentially bribed me to leave a 5 star review on a recorded line in order to receive a gift card. So I did. (Never got a gift card) Also told her my radio doesn't work and she said she would promise to get that fixed for me (never did) never heard from her at all. Now my car is leaking oil and I had to bring it in 4 times in a month and a half because they said they fixed it but it was never fixed. The 4th time it seems to be working fine but now my tires have low pressure. You'd think after having my car for 4 days they would check the pressure and fill them, especially in the dead of winter. Every single time I come here I leave and something else happens. I always feel they do the bare minimum to "fix" problems. I totally understand why people have left reviews regarding bate and switch because that's exactly how I feel too. As much as I loved the car buying process I won't buy from here again. I dread any time I have to bring my car here. read more

SCAM SCAM SCAM first they schedule u a time they can't honor because they don't care unless you are already a customer I was seated and they no one decided to greet me until I got frustrated They tell u only bring pay stubs and proof of residence but that's only to get you inside run your credit and tell you you don't qualify for the current promotion. I gross 3k a month It's the fact that none of the people can really approve you and get attitude when they see u can't afford the car we booked the appointment a week ago I called ahead to make sure o didn't waste my time and they did it anyway I WAS PROMISED I would be able to drive and they couldn't make it happen F out of 10 throw the whole dealership away worst experience of my life. And i didn't even want a co-signer but they pushed me into that promising I'm at the finish line then still got denied. They don't help they can't help seems like a cash grab place read more

wish I can give them no stars.... I received an auto card loan in the mail and they sent me to this place I called this place soo many times before my appointment time and day to ask what all the documents I need, do I need a down payment, do they accept job offers, do I need a good credit score. they told me no just come with you identification and proof of income I called them 4-5 times and they told me i was good just come with document ready. I arrived i waited for about 30mins the man Carlos came back and said everything is good he just having trouble with my income. Before I came up there the lady Stephine said I need at least $1,800 in income, I make over that and also I have an job offer letter that shows how much I'll be making. so the man came back saying he can't approve me because basically since I live in naperville and they know Naperville is expensive they can't approve me. I even had a co-signer with 700 credit score (even though they said "they don't check credit score") but they checked mines twice and my co-signer. I wasted half my day up there with these people just to basically waste my whole day read more

3/21/25: Kia paid Capital One 38,785.43 and they paid the SORENTO Hybrid EX 2025 to Capital One off April 9, 2025. Bought the PHeG 3/21/25. Kia paid off the SORENTO Hybrid EX 2025 1mo and 3-days later way past the 10-day payoff period. Kia shorted me 109.70 on my refund. 5/29/25: Tire popped during attempt to turn into VCA Franklin Park's parking lot. Front right side tire flat. My son and I attempted to jack up the car with the jack provided by World of Kia. We removed the lug nuts and tried to remove the damaged tire. Jack started to bend and tilt. Tire became stuck as we removed it. Called a friend to use their jack to remove the faulty jack and the damaged tire. Luckily no one was hurt. If it wasn't for our friend, the car would've fallen on the tire and slammed to the ground. Made an appointment 5/30/25 at 9:30Am to get the tire replaced at Kia in Elmhurst. 5/30/25: arrived at Kia Elmhurst. We couldn't find the wheel replacement guarantee. Called World of Kia Joliet to find out about the policy. They referred back to finance and waited on hold and it rang over and over again. Called back and they reconnected me. Talk to Brent White. He denied I had the coverage and I disagreed. He retorted snidely, "Jason, don't put words in my mouth. Pay for the damage you caused and hung up on me". So, I cancelled my appointment and left Kia of Elmhurst and went to Sam's Club and got a new tire to replace the damaged one. Bought and appropriate jack for an SUV 2.5 ton to replace the busted Kia jack made for a sedan 1.5 ton. 5/30/25: called to talk to Brent's boss, which was the GM. The administrative assistant said he wasn't available and will send him the message to call me back. June 3, 2025: Waited patiently for 4-days with no call back. Called back and talked again to the same administrative assistant and she said that the other GM is busy with a customer. She will call me back, she had said. It is 6/6/25 and still no call back. read more

World Kia Joliet - Car jack bending. It was too weak to handle the car's weight. Being held up by the tire half off the cylinder. Was about to snap. - Auto Repair Near Me - Joliet, Illinois

Worst experience ever. Stephanie will answer your questions with everything you want to hear, but nothing that she says is true. They use bait and switch to get you in the door only to not deliver on any of the promises they made. You can do an online app, deliver all your documents early and it still won't get you what you asked for or what they implied they would do for you. Don't waste your time. read more

The service I received on my appointment was terrible, I sat in the waiting room for over 3 hours for an oil change, when I was told it would only take 45 mins. No one ever came too to advise me or to even see If I needed anything . The coffee was burnt and disgusting and the floors and tables were dirty and sticky. The ppl there are very unprofessional. I wish there was a way I could contact the owner , this place is nowhere near a reputable dealership what a joke. read more

I purchase a 2022 Kia k5 GT back in January and when I got home I noticed that the touch screen didn't work to make a very long story short i been to world Kia of Joliet about six times or more and after 3 or 4 radio they finally got it right mine you i live an hour away in Carol Stream there technician needs a lot of training they so call fix my car but didn't test drive it to make sure everything was working so I will never go there for anything so who ever read this long review and looking to buy a car and you go there good luck read more

Angie S. On going engine issues on a Brand New 2025 K4 This gets Zero Stars I'm beyond frustrated with my experience at World Kia Joliet. I purchased a brand new 2025 Kia K4 expecting reliability, but I've had nothing but problems starting from the second day after purchase. That's right--Day 2, and the car was already in the service department for engine issues. That same week they told me that there was a 10 year warranty and that they would replace the engine! Mind you it's a brand new car not a used car! Why in the world would anyone purchase a vehicle with known issues let alone a vehicle with a bad engine why would I want them to replace the engine! And All Finance person and the service team could say is it's too early and too soon for a trade. Wait a minute A trade you gave me a bad car! Now fix this issue! Give me what I paid for change this car our I didn't bargain for a car with issues! They have replaced several components in the engine already and it's still having issue's and not working properly! I'm not going to stop talking about this until they replace the car not the engine the entire car! Even if I have to take this to law that exactly where it's going! Because we are paying for a new car not a used car with issues! Since then, it's been an ongoing nightmare. I've had to bring the car back multiple times, and the issue still hasn't been resolved. I'm now on my second oil consumption test and my third loaner vehicle. That is completely unacceptable for a brand new vehicle that should be worry-free. Every time I bring the car in, I'm hopeful for a solution, but instead I leave feeling even more frustrated and disappointed. No one seems to have a clear answer, and the lack of a permanent resolution is making me lose all confidence--not just in the vehicle, but in the dealership and the Kia brand altogether. This experience has been stressful, time-consuming, and incredibly disheartening. I would never have expected to deal with engine problems on a car that's barely off the lot. I regret trusting World Kia Joliet with this purchase, and I would strongly caution anyone considering buying from here to be aware of how poor the after-sale support can be. Stay away do not purchase a Kia and es from this dealer! I have all the service notes and pictures of the check engine light! read more

Dont even get me started on this place. Told us it would be 45min-1hr for an oil change which already sounds ridiculous but I gave them the benefit of the doubt it was busy. We waited a whole 2 and a half hours for an oil change. They would not give us updates on our vehicle and we had to go ask for updates and they said it would be ready in 5 minutes about 4 times. We will not be going back to that dealership every again for service on my vehicle and I HIGHLY recommend you don't either. read more

Nice environment when I first walked in but Had a very negative experience with Mike. When I asked I only want to look at the vehicles before we start any paper work he insisted on starting paper work first and that I couldn't look at them til we finish our paper work. He said if I wanted to look I can look online but not in person. When I said I only want to look at cars he said fine go look I'll be here. This is not a salesman who cares, I have been in the sales industry and have family who are in it. When that was said I said I would like my drivers license back please and he kept asking why and I explained why. He then proceeded to asked if there was something wrong with me, scoffed at me then handed me my license. Very negative experience. Buying a car should be a positive experience no matter what. Asking if there is something wrong with someone in a very negative tone because they aren't getting a sale is ridiculous in my opinion. Would never go back here. read more

Had an appointment at 8am Thursday morning. My car wasn't diagnosed until after 4pm. Then I was told a part would need to be ordered and I wouldn't have my car back until MAYBE Monday. When I asked why it hadn't been looked at for 8 hours I was told they were backed up. Fast forward to Saturday afternoon when I pick up my car, the fuse box panel is missing and I know I could've put it back on myself but, REALLY? Horrible experience. Inept customer service. read more

I first went to World Kia in Matteson and was approved for a newer car. Then they suddenly tried to switch me into an older one. That didn't feel right, so I went to their Joliet location hoping for better treatment. Big mistake. Even though they already ran my credit in Matteson, they reran it again in Joliet for no reason, hurting my score more. I felt pressured to move forward because I really needed a car. After buying it, the car broke down shortly after. I was never given any paperwork or inspection report. They sold it "as-is," but under Illinois law, even "as-is" cars must be safe for 15 days or 500 miles. Mine wasn't. No one ever called me back about the warranty either. From the credit hits to being sold a broken car, the whole process felt shady and unfair. To Ms. Parnell and others with Sunbit loans: A similar thing happened to me. I believe my Sunbit loan was signed under false pretenses. If you were misled, you may be able to rescind or void the contract due to fraud or lack of disclosure by World Kia Joliet. Send a written dispute to the lender and report it to the Illinois Attorney General's office. Be careful. Ask questions, get everything in writing, and know your rights. read more

I took my truck in for an oil change. It started leaking oil, so I took it back and told them they checked it and said everything was fine. A few weeks later, the transmission light came on. read more

Worst dealership anyone can get conned into going to. Sales guy was nice and helpful but everything after that was a mess. the finance manager was a pushy rude person who wouldn't stop trying to push the extra warranty on us. It even got so bad they had some slick hair guy who seemed on drugs try to come in and get us to buy it as well. After we purchased the car the servicing war horrendous. We got told after 16k miles we had to pay $1,500 to repair the oil pan beneath the car. a brand new car. insanity. Glad we are selling it this weekend. Stay away from Kia or at least Joliet.. read more

Dan wallow was a cool young knowledge man helped me get into a new car amen !! Very understanding and patient couldn't of asked for anyone else to help assist me read more

Save yourself some time! literally a waste! nothing but gas lighting, embarrassing service. Never again will I fall for this, the big guy , manager guy is rude read more

Went in to buy a car but left with the sale manager treating my family and I with disrespect, rudeness, anger, & racism. I do not recommend doing business here. read more

Stay away from this place i was lied to over the phone i was promised a 70dollar gift card from Rachael if i didn't drive out with a vehicle i called several times they hung up on me because i asked about what Rachel promised to be i hope this get to headquarters so they can crack down on this scam. read more

Stay far away from this dealer. Their service department will up charge you for EVERYTHING. I went in there for them to take care of 5, yes 5 recalls, and had the worst experience. While there they asked if I wanted my brakes done for $600. No thank you, I came to check the 5 recalls. They had to replace the engine for 1 of the recalls. I had also asked them to repair a specific AC vent control actuator and they said they'd have to run a diagnostic when I told them exactly what was wrong with it. After the $230 diagnostic fee, the results were exactly what I asked them to repair. They said they'd fix it for an additional $500. I'm taking it somewhere else to get repaired and will NEVER buy a Kia again. read more

Muhammad was awesome ! great service all the way around! Kia k5 was in great condition and I abs love it!

I wish I could give zero stars, but it wont let me. The dealership itself is annoying with communications. Too many messages and emails about the same thing and very bothersome. The service department is a whole nother ballgame. They are by far the worst service department I have ever dealt with. Empty promises, very slow, terrible communication, and multiple appointments MAY get you car fixed, but I doubt it. I borrowed a friends hand for this and I give this establishment 3 thumbs down. Stay away if you value your time!!! read more

We were promised to be shown a car, after discussing my price range and what I would be comfortable paying they took my license for a credit check after an hour I had not seen any car had not even been confirmed that the car I was there to see was actually there, the person I spoke to over the phone( who would not leave me alone) was not even there.. I was fed up and went to the desk to get my license back, I was bombarded by rude and aggressive sales reps, to the point where I had to make it very clear to them that I would not be purchasing anything from anyone there, I was told like others I have seen on here that my payments would be around $700/mo for a used car?!? That I won't be able to go elsewhere bc then running my credit would impact my score too much. I would not recommend this dealership for anyone ever, period! read more

They are a joke. If you don't drive off with your car then they don't give it to you. Every day is a different story from them. Plus when you want your money back they won't give you that as well. I would never recommend anyone to go there. The salesman Troy is rude and ignorant and doesn't have any common sense. Brent in finances is rude and the lady in the tower is also rude. I wouldn't give them any business. They just play games with you and your money. read more

Never purchase a car at Kia in Joliet Very Deceptive still waiting for a cancelation foe a warrenty that was suppose to be canceled in Dec but called us in in Jan to cancel LIES lies Lies Camile Joe Manger and Finance Manger Bret whatever his name even Corine cave us run around Now we have to go to Madison KIA TO SIGN THE CANCELATION BECAUSE THEY TODAY WAS THE FIRST TIME THEY HEARD ABOUT THIS CONTACTED Attorney General Office read more

very bad experience. whenever I go for service it taking long time.no good feedback from staff.

horrible service! car has been in shop for 2 weeks. said it would be availble today. now they said the part is on backover. there has no been communication and very unprofessional. i would never recommend or by are with again!!!! dont ever buy a car here!!!!!!!!!!! read more

Took my wife's Kia Sedona in for an oil change and they recommended that we needed to do $1600 worth of repairs. Most of these repairs were unnecessary expense. If I was an older person or someone who doesn't know any better they would have taken advantage of them. Not a good way to do business and take care of customers. Very sad to see these business practices. read more

If I could put no stars I would. This is the worse car buying experience I ever had. This js just one issue I had with them. I definitely would not go here again or recommend them. I did get a used 2024 Kia and they gave me 1 key and the salesperson stated that they only give 1 key for my car since they are no longer in production. The key they gave me was janky and I mentioned it multiple times to my salesperson and the finance officer when they handed it to me. I got home and the next day the key completely broke. I had to take it to a nearby dealership to get it fixed in the meantime I couldn't drive my car that I just purchased because I only had 1 key and it was broken. Reached out to World Kia and they refused to get me a key that actually would work. Instead they gave me a link to buy a refurbished key which I was told by another Kia dealership would not be able to be programmed to my car or I can purchase a key for $350 and pay $80 to get it programmed. So if you not buying a new car they dont care. I got my key fixed but the guy said I need to get a new key because the key they gave me will break again because the fob is completely cracked down the middle. Can you believe the salesperson told me the key worked when you left the dealership. Even after I expressed the key issue to the multiple times after they gave it to me. I would definitely stay away from this dealership. Worse experience ever. read more

DO NOT BUY!!!! BUYER BEWARE!!!!! This dealership won't hold up their "We Owes" as they refuse to give calls back to their customers. The mechanics really gotta get it together. 4 HOURS FOR BREAKS IS UNACCEPTABLE!! And can we talk about why the managers are never at work? Most parts take less than a year to come in I think but apparently not with this dealership, got people waiting for the same part for a year and a half and doesn't have the decency to call and give an update. Selling cars that break down within 4000 miles and not even keeping the warranty valid. All I'll say is there's plenty of other dealerships around and all of them have better customer service. read more

This would be ZERO stars if that were an option. Negotiated back and forth on a car, then when we got there to make the purchase they tried to sell us a car that was cheaper and had less options for the same price. "The other one was gone" Completely shady. We should have listened to the warnings on this dealership. read more