Fantastic service from a small family owned travel business who knows a thing or two about travel…read more Highly recommend.

Mainline vacations is a smaller travel agency that boasts helping you plan a luxury vacation. Like…read moremost travel agencies, they also state that there are incentives and benefits they can give you by booking with them instead of booking directly with a large company. We made a large group reservation of 23 people through this company for a Royal Caribbean cruise for my fathers 50th birthday. I can honestly say that it was hands down the worst customer service I've ever received. Honestly if I could give them no stars I would. Yes my family had a lot of questions because it was the first cruise for many of them. But from the beginning we were greeted with attitude, condescension, and disdain. Jane (our travel agent) frequently mixed up paper work, sending information to the wrong houses and just throwing packets together with missing documents. Outside of calling to ask questions, which shouldn't be a problem, I never did anything annoying but I personally was always treated like a burden. My aunt and I wanted upgrades for our rooms since the prices had went down and Jane could not stress enough how annoyed she was by the process. And although we were very pleased with the upgrades, she failed to mention to us BEFOREHAND that it would mean losing the room credits we were given by Royal Caribbean, as well as being kicked out of our group reservation. Without this information, we obviously weren't able to make an informed decision and put my father in jeopardy of getting a room comp, which is the birthday gift we were all hoping for. But what really prompted me to write this review was that when I called to ask some clarifying questions a week before the cruise (I still hadn't found out where my room was for example, I didn't know where the itinerary for the cruise was, and all of my family were not eating together, though we explicitly asked that we could be) and get everything settled, before I could even begin to ask a question or state my concerns, the "manager" Craig, began to raise his voice at me. He was extremely aggressive and defensive, stating that the travel agent would not be "spending anymore time with this", that "Jane had bent over backwards for 'you people'" and finally...the best part...that "next time, you should call someone else because we don't want the business". He didn't listen to me and kept asking Jane, WHILE I WAS ON THE PHONE, questions, in an attempt to prove that I was wrong to call and complain at all. To be clear, I have no doubt in my mind that Craig is not a manager because his professionalism leaves much to be desired. This is my very first yelp review. That's how important this is to me. They have our money now, we are going on the cruise and we can't do anything to change the fact that we actually lost benefits versus gaining them with this travel agency. I just wanted to provide an informative review, especially since there are none for this company, to illuminate their business practices.

Engaged travel agents, informative, provide excellent customer service service and best group…read moresports experiences!

I worked with Judy closely on a trip to Italy in May 2018. Her input was super helpful and she was…read moreoutstanding at her job. My wife and I are seasoned travelers but we still felt we needed help with things like where to stay in the Tuscany countryside and what to go once we were there. Judy was very knowledgeable in that regard. She didn't just give one option and stick to it as the only way; she was open-minded and discussed her views on the pluses and minuses of different places and experiences. We made decisions on things that felt right and the experiences we had as a result were wonderful. Specifically, she helped us with where to stay in Montalcino and Venice (she gave us a tip on a hotel there that was so memorable), a walking tour of Cinque Terre, different towns to visit in Tuscany, and renting a car, and on and on. We very much enjoyed her approach and help with our trip.

Judy and Prestige Tours are so kind and generous. They know Italy well and should be considered…read moreyour first and only stop for booking Italy. The internet is great, but sometimes the peace of mind is worth the tiny additional cost. You get what you pay for as we found out!

I suppose this will read as a sort of love letter to Sofie Grossman, a Leisure Travel Advisor with…read moreConnoisseur Travel, Ltd. My wife and I were overwhelmed at the level of personal assistance that Sofie provided to us in planning our recent trip to England and Scotland. From arranging our train accommodations to booking us into wonderfully located hotels at every one of our stopovers, to our incredible accommodations at Hever Castle. We especially loved the guided tours of the London Museum, the Tower of London, and the great arrangements to tour Bath and its vicinity as well as Glasgow, with its wonderful Loch Lomond and small outlying villages. I could go on. And we especially appreciated Sofie's linking us up to the "Pocket Travel" app which rapidly became our "go-to" reference. From the extensive list of sites and activities that we wanted to experience, Sofie quickly pared this down into a manageable schedule that even afforded us extra personal time to trudge around and see things at our own pace. Sofie also got us reservations for some no-cost activities that required timed entries. Sofie went way beyond what we've experienced with other travel agents. And we can't thank her enough. You can bet that the first stop of our next trip will be to Sofie's office. Allen and Diana

This is my first time to post a review to yelp.I want to say that if you are looking for a top…read morenotch travel agent Katie Buckley is your person !!! I can't say enough how wonderful of a person and someone who really enjoys her job as she does !! My husband and I traveled to Italy (our 1st travel abroad)Katie made sure that everything went smoothly from the air flights hotels train schedules and day trips !!!! Our trip was amazing !! Again thanks Katie and we will definitely use her for our next trip !!!!!

We have used Karen several times for trips to Bahamas, Turks Caicos, and Southern Florida as well…read moreas the most recent family trip to Disney. She is very diligent in collaborating to ensure we get the trip we wanted. In many cases, she was able to obtain additional benefits or perks through her networks that were unavailable via web pages or other apps. She takes the stress out of the process and is there the entire step of the way. Thanks!

Karen did a great job arranging our wonderful Mexican getaway. All details covered and…read morecommunication was excellent and timely. Hopefully soon I will be arranging for another trip and I will definitely use Karen at Lazy Dayz.

Great agency to use for all of your travel needs. They are very thorough, pay attention to details…read moreand also to what your expectations and budget are. You will be very satisfied with their professionalism and knowledge of the world as well as which tour companies to use.

A friend of mine and I decided to take a trip to Australia and New Zealand. We contacted her…read moretravel agent who then booked us through Swain Destinations. What a gem of a find. We loved the personalized experience. We told them what we wanted to see and they customized our trip for us. We did a few" add ons" toward the end and again that was no problem. The price was perfect and lower than anything we found on travel websites. It was nice to know there was someone on the other end of the phone if we needed them and that they were keeping track or our movements throughout both countries. When you are two single ladies traveling in foreign countries that is a nice comforting thought to have. I would highly recommend this company. These guys are great! P.S the nice bound book with all our vouchers, tickets, and intinerary along with weather for both countries and other pertinent information was a wonderful surprise. We love you guys!!!

Garry was wonderful to work with. He was very patient, going through numerous iterations of a 3…read moreweek trip to New Zealand that included hotels, transfers, tours, boats, trains, air, and car rentals. Lots of moving parts. He stuck with me through all my changes, and provided his expertise to put together a great trip.

I recently went on an Alaska Cruise on the Celebrity Solstice with Roma Travel. The day before the…read morecruise Air Canada cancelled our flight from PHL to Toronto where we would have then connected a flight to Vancouver to board our ship. I called Laura the owner of Roma Travel and she told me that she also just received the same text message and she would fix it and get back to me. Air Canada also texted me with a flight that would get us to Vancouver hours after the ship was to depart. After many hours of promised work; Laura fixed the whole groups flights and not one of the 30 plus people missed the ships departure. The cruise went without a hitch and I had a wonderful time. The only thing that could have made it better is if it didn't rain, which I know if Laura had the power she would have fixed that too. This was my third trip with Laura as I crossed off another Great adventure and plan many more.

Traveled on two magnificent trips to Italy with Roma Travel. One trip was in 2017 and the other in…read more2019. We traveled to different areas of the country. Hotels, meals, site seeing etc. included. The price is great for the package you receive. We stayed in 4-5 star hotels and ate at 4-5 star restaurants. My husband and I just booked a trip to Greece for 2019. Excellent experience!! I highly recommend Roma Travel. Ask for Laura when you call.