Thank You Magic! Came out on a Sunday, was able resolve my issue. Now my A/c is up and running…read moreagain. I would highly recommend!

Four Star Air installed a new heating and cooling system in one day. Excellent service and follow…read moreup after the job. I would highly recommend. Randy L

My heat pump is 27 years old and still performs with efficiency because of the expertise of this…read morecompany. Like all machines, this one has had a share of part failures. And since approximately 2012, when a part fails I call Mr. Burkhardt, who, is always prompt to respond to these events. He is an experienced diagnostician and repairman ( who carries a wide range of parts in his truck ). I find the company to be friendly, honest, dependable and affordable. What everyone wishes for when in NEED !

Jason spent a fair amount of time trying to charge the system after replacing accumulator…read more($150.00) (there was a leak in the system) and it worked for a couple of hours and then nothing. I hope he returns to fix the problem after paying $818.20 for the work. Will update this review after he comes back to fix problem. Problem solved and it had nothing to do with Jason's work. I needed a new circuit breaker for the HVAC Called Jason in the morning and he came around midday and show me the problem and how to replace the old breaker.

Please do your homework before using Down East. Had them out 3x to "fix" our generator with no…read moresuccess. After the third attempt I was told they could fix my unit under warranty because they are not certified for Generac! I was advised to contact a competitor for proper repairs!! They did say they would gladly "service" my unit at full rate!! This type of deceptive business is horrible. I contacted Generac directly and they were just as surprised by the decept and promised action. "James" at Down East'was very cavalier about the fact of losing a customer for generator and HVAC service. Clearly this type of poor character action is unacceptable.

I scheduled a compressor replacement with Down East. The pricing was fair, not great but whatever…read more They beat other quotes hands down. Six years ago they replaced the air handler in my attic, so I knew they would be reliable and the guys back then were very nice and professional. So - they have two offices, 1 here in ILM and the 2nd in Jacksonville (hqtrs). The Jacksonville location sold me a maintenance agreement with two seasonal checks on my unit. They were impossible to deal with for an appointment, the woman at that office was just a grouchy bitch AND the second appt never happened because they do not return calls to schedule prepaid service - they apparently prefer to let your contract run out and ask for more money. It was all BS. The technician said she was the wife of an owner ‍. Who knows, who cares, right? So - my lesson learned was to not deal with that Jacksonville location. The Wilmington location was spot on with their work and that's all I care about. Oh. So the techs that showed up for this latest installation were awesome. I was WFH (thank you covid 19) and they went around the house and shut all of my windows when they were done. I finished work at 5 and the house felt good and I was so impressed with how they quietly got the job done and that they took the time to close up my house. What good guys. They showed up smiling and left like quiet mice.

Completely Satisfied Total Comfort Customer!! Jim and his…read morecrew kept the old unit running until it became clear a replacement was needed. His knowledge and professionalism has given the house a new custom installed HVAC system. The installer, Kurt was a craftsman whose work I can only describe as - beautiful. Total Comfort provides consistent, timely, fairly prices products and services. Highly Recommended....Many Thanks Jim.

I had a ac/ heating company come to my house to check out my furnace and heat pump and was told…read morethat I had a freon leak and need to change out my whole system at the cost of 10 grand,So I called for a 2nd opinion and called total comfort, they came and checked out my system and I was told that I didn't have a leak and my system was fine,I was dumb founded that another company was willing to RIP me off like that,Total comfort came and didn't even charge me for the visit,now that's service,guess who I'm calling when I have a real problem with my unit TOTAL COMFORT,thank you Jim & Crystal

Our AC at our rental house went out Saturday Memorial Day weekend. We had tenants there and it was…read more89 degrees. Weikle's actually answered the call and Tim came by that afternoon. He got it running to get us by for the weekend but it had to be replaced. Jake came on Tuesday and gave us an estimate. Patrick and Frank replaced it the next day. They were excellent. I had called 5 other companies that advertise 24/7 service but none of them responded to my messages. I would strongly recommend Weikle's Hometown Heating and Air.

PAID $1,046 FOR AN INCOMPLETE DIAGNOSIS AND A REPAIR THAT DID NOT RESOLVE MY ORIGINAL COMPLAINT --…read moreREQUESTING A FULL REFUND I contacted Weikle's Hometown Heating and Air based on their advertised commitment to "trustworthy solutions," "honest pricing," and building lasting customer relationships without pressuring customers into unnecessary purchases. While the technicians were professional, punctual, and courteous, the overall diagnosis, communication, and follow-through fell well short of those promises -- and well short of what you'd expect from a company that advertises building lasting customer relationships. Most notably, after the unsuccessful repair, I received no response to multiple follow-up messages for 10 days--from July 17 through July 27--and was only contacted after posting a public review. FIRST VISIT -- July 9 diagnosis My air conditioning system was running but unable to maintain the thermostat setting during the hottest parts of the day. The downstairs temperature would rise approximately 2 degrees above the set point, and the upstairs approximately 6 degrees, before recovering overnight. After paying a $146 diagnostic fee, I was told the issue was a failed filter drier. I authorized a $900 repair, which included enrollment in their Maintenance Club membership . THE REPAIR DID NOT RESOLVE THE ISSUE The repair was performed on July 15. Within 24 hours, on July 16, the system was exhibiting the same symptoms as before. I reported this on July 16 and was told a technician would return on Friday, July 17 SECOND VISIT -- July 17 July 17 -- The owner David returns. Rather than treating this as a warranty callback, he delivers a new diagnosis: a failed evaporator coil -- a pre-existing condition that should have been caught before any repair was authorized. He provides two estimates: approximately $1,800 for coil replacement, or approximately $13,000 for full system replacement. Because the system had already been opened and refrigerant recovered on July 15, the question arises whether this could have been identified before the $900 repair was authorized -- making it twice as expensive by requiring two separate rounds of nitrogen testing, brazing the connections, pulling a vacuum, and recharging the system. Technician David placed cardboard in the upstairs return filter vent to block it off and shut off the upstairs zone thermostat. This was not a repair, but rather an attempt to force more air downstairs to compensate for the system still not cooling adequately. This was the last thing he did before leaving, with the system left in that modified state. LACK OF FOLLOW-UP COMMUNICATION After the second visit, I sent multiple follow-up messages and received no response for 10 days--from July 17 through July 27. I was only contacted after posting a public review. As a Maintenance Club member, I expected far better communication. The lack of response left me no choice but to seek a second opinion. SECOND OPINION -- July 23 I contacted A+ Heating and Air for a second opinion. They inspected the system, found it operating normally, and recommended no additional work. They explained that the symptoms may have been related to the period of extreme heat, which can place added demand on a builder-grade residential system, and that a five-year-old unit would not normally be considered near the end of its expected service life. Their findings left me questioning whether the original repair addressed my original complaint. THE BOTTOM LINE I paid $146 for a diagnostic that did not lead to a repair resolving my original problem, and $900 for a repair that failed to correct the issue I called about. I have paid a total of $1,046, and the second opinion concluded that no additional repair was needed. I am no longer a customer and am not seeking credit toward future work. I am requesting a full refund of the $1,046 I paid for what I believe was an incomplete diagnosis and a repair that did not address my original complaint. ADVICE TO FUTURE CUSTOMERS I strongly recommend looking elsewhere if you need repairs. I encourage anyone considering major HVAC repairs to request a complete written diagnosis before authorizing work. Ask what testing has been performed to rule out other possible causes, clarify what happens if the initial repair does not resolve the original complaint, and request that any warranty, refund, credit, or follow-up policies be provided in writing before approving the repair.

Our heat pump condenser went out Thursday and Brinson& son"s responded that day. Our 18 year old…read moreunit was replaced by Friday afternoon and the techs were efficient , knowledgeable and professional. The new unit is quiet, energy saving and warranted. I recommend this company highly.

I've been through a whole house remodel in Wilmington and just had issues with the thermostat for…read morethe existing HVAC system. I replaced it myself but only hot air came out of the ducts. Brinson & Sons had someone here in about an hour after my call and straightened out the initial programming of the thermostat and did a tune up in less than an hour. The price was very fair, and the service was exceptional. A+++++ across the board. Thank you! This was my best experience with a home related service provider since moving here.

I had my AC scheduled for maintenance, The cost for that, after 9 years of no maintenance was very…read morereasonable, and the AC tech., Brandon-a great guy explained everything very well. Following that I had a problem with my thermostat. They came back, after hours, and Brandon worked about two additional hours, they replaced two thermostats that were corroded and did so at NO CHARGE. I've never had service like this before. A great company and great people work for them. I highly recommend them

The techs are all great, the office staff is so kind and quick to help! Would never recommend any…read moreone else!

My A/C needed a charge. Dexter showed up just as he said. He explained the details of my a/c…read moreproblem and completed the repair in a timely fashion. He was very personable and professional and gave sound advice. His prices are fair. I would definitely recommend him for your a/c service.