I had the good fortune to be referred to Dr. Falender by my dentist when I had to have a front…read moretooth removed last January - a very emotional experience for me. I knew my decision to get an implant as opposed to a bridge would be a long journey. My first experience through today (my next to last appointment before the final crown) has been exceptional. Both Dr. Falender and his staff have been consistently professional, compassionate and courteous. He and his staff have been exceptional at explaining this process and timeline to me and anytime I had questions, my calls were promptly answered and returned. Contrary to the comments left by "Amy P.", Dr. Falender's staff were very proactive in verifying my insurance benefits before the extraction and throughout the (almost year-long) process. Again, his staff was very clear on what would be covered and what my out of pocket costs would be prior to the extraction, which I greatly appreciated. While I hope to not have future tooth extractions, I know that if I need an oral surgeon in the future, my choice will be Dr. Falender and his team.

I was referred to this office for wisdom tooth removal and had a deeply disappointing experience…read more During my consultation, I provided my insurance information and specifically asked the staff to obtain a pre-authorization from my insurer outlining all costs before I agreed to schedule. I was told my out-of-pocket cost would be $250, so I proceeded based on that assurance. After the surgery was completed, I unexpectedly received an additional bill for about $300. When I called to ask why, the employee I spoke with was abrupt and unprofessional. Instead of helping clarify the charge, she pointed to fine print in a signed form and immediately threatened to send me to collections within 10 days if I didn did not pay. I ultimately paid the collections bill to protect my credit, but the situation could have been avoided with honest communication. When I called again, the office manager admitted they never actually pursued the pre-authorization I had requested. I was then told their standard practice is to estimate or "guesstimate" costs based on prior experience with insurers rather than confirm coverage in advance. That approach is not transparent and directly contradicts what I was told before scheduling. Although the manager apologized and accepted responsibility, the office refused to refund my payment after checking with corporate. I also developed a post-surgical complication. Because of this office's limited hours, I had to return to my original dentist for care. My dentist found broken tooth fragments pushing through my gums that had been missed during surgery, requiring additional treatment. I filed a complaint with the Better Business Bureau to seek resolution. Even after the office manager had taken blame, the practice actively battled the BBB report. Only after the case was closed did they finally acknowledge their error. That resistance to accountability was extremely frustrating. I chose this office solely because I was given clear cost information that turned out to be only an estimate rather than the verified authorization I requested. Accurate communication about billing is essential in healthcare, and that responsibility rests with the provider. Based on misleading pricing, inadequate follow-up care, and poor accountability, I cannot recommend this practice.

Very grateful to Dr Kelley and his team! My mother received professional, expert care. They were…read moreable to see her quickly and were so kind. She was pleased with the whole experience!

This is Mom's dentist. All the staff are so friendly and helpful with mom! She has some anxiousness…read morewhen we arrive but she is completely comfortable by the time we go. She has been coming here for years. At 93 1/2 years old, she does really well. Thanks Dr. Kelley and staff

I have been going to Pulos family for 8 years now. I love his gentle manner along with his dental…read morehygienists (especially Holly!) and office staff. My entire family goes here as well.

Dr. Pulos has been our family (husband and 2 kids) dentist for over 20 years. We could not be more…read morehappier with the services he and his staff have provided over the years. As you can imagine we have had a number of different procedures from general tooth cleanings to tooth aches. Dr. Pulos and his staff have done a great job helping us keep our teeth healthy. They are also very gentle and sensitive to the fact that not every procedure will feel good. I haven't had an encounter in which it hurt terribly but on a few occasions I have hit sensitive areas. They stay ahead of the conversation by communicating when there might be a sensitive area or when to hold the chair a little tighter! Also offering a break to regroup if needed. My kids are always happy to go because they know that the experience will be good.

Bailey & Wright is the best. Everyone is so kind, considerate, & professional. I've been seeing…read moreDr. Wright since I was a kid & would never think of going anywhere else.

Greg is an incredible dentist and I hate dentists in general. I had a major issue over the Memorial…read moreDay weekend and he fit me into his schedule and fixed it in 5 mins....I said 5 mins. That's why I will be going back to him for anything related to my teeth til I die. His staff were great and expedient.

Not an honest dentistry, I must say. I originally went to this dentistry to get specific work done…read more After a bull story about how you have to get scaling and cleaning done - you end up waiting over a month to get the real work done. This is so the dentistry can pump you and the insurance company for as much money as possible. It's the name of the game in health care today and everyone knows it. Another thing they do is tell you that insurance will cover things that will not be covered. They are completely misleading with a waiver form and they know this. Dr. Church plays that game with patients. He never really fixed the problem I first came in for. So, three visits later and I am still waiting in line to get work done. This is a great example of why the health care system in America is broken. It's all about maximin cash. It's NOT about the patent. So, don't let them push scaling and polishing and all kinds of other routine garbage on you. They gave me a cock and bull story about how scaling will prevent inflection when we do the actual work you wanted, etc. Dr. Church is a bit of a con man if you ask me. He pushes treatment that you may not need. He knows this, but of course will never admit it. Reputable dentists in foreign countries never do this to you!!!

Dental Service is good, CUSTOMER SERVICE is eh. :-( I've been coming to this dental office for…read moreabout 15 years. While my hygienist and Dr. Church are both excellent--professional, kind, and thorough--the front office staff is consistently rude. Their demeanor is very curt and dismissive, which has left me feeling unwelcome and undervalued as a patient. It was not always this way. Their unprofessionalism makes for an unpleasant experience. I recently referred my elderly mother to this office, our experience with front staff was once again less than desirable - very disappointing. A dental practice should provide great care AND excellent customer service, but the front desk is failing in that regard. I hope management takes steps to improve this. I do wonder if they would allow their front staff to be this unprofessional if they were located in Carmel or Geist.