The spring broke on our garage, and Precision came out quickly and on time. Replaced the spring…read morewith one that will last longer than me.

I had a very mixed experience with Precision Garage Door Service of Jacksonville…read more On the service side, this was absolutely 5-star. My garage door would not close because one of the cables had come off the pulley, and they responded very quickly late on a Friday evening when I really needed help. The technician was extremely friendly, professional, communicative, and took the time to explain everything clearly. At no point did I feel pressured into making a decision, and I want to be very fair about that. He showed me that the grooves in my pulleys were almost gone, which made sense since they are more than 20 years old, and he also pointed out that the cables were starting to wear. He recommended replacing both pulleys and cables rather than simply putting the cable back on, especially since the same issue could easily happen again soon. He also noted that my rollers were wearing out, and when I asked about replacing those too, he even contacted his manager and got that price reduced. So to be clear, I was not forced into any of these repairs. I agreed to them because, given the age of the parts and the fact that my garage door would not close, it seemed like the most practical decision at the time. My frustration is with the total cost. I understand that emergency evening service comes at a premium, and I also understand that I made the final decision to approve the work. But after everything was done, I looked up the cost of the parts themselves -- the rollers, cables, and pulleys -- and found that they can be purchased for under $100 total. That was incredibly disappointing to discover after paying more than $1,200 for the work. I do not work on garage doors myself because I am very cautious about the springs and the tension involved, which is why I chose to call a professional. Since it was late on a Friday and my garage door would not close, I decided to move forward with the repairs rather than spend time researching costs. Afterward, when I looked up the price of the parts and saw how low they were, I was extremely disappointed and came away feeling like I had been charged far more than was reasonable, especially since technician completed the work was done in about 90 minutes. So overall, this review is two-sided: the technician and the service experience were excellent, and I truly appreciated the fast response and friendly professionalism. But I am very disappointed in the pricing, and that is what leaves a bad overall feeling for me.

Casey, owner/operator answered the phone and came the next day to fix the broken spring on my…read moregarage door. Replaced both springs in no time at about half the price of anyone else I called. Even gave me a senior citizen discount. I'd gladly recommend his business to anyone needing servicing or replacement of their garage door.

Phoned yesterday (8/10)26) to report a garage door problem. Was told by the young man who answered…read morethe phone that someone would be there that afternoon. Contact information was requested which I dutifully sent. No one showed up. No phone call, no messages, nada. So if you are expecting reliability this may not be the business for you.

I gave Sonny a call around 1pm about a broken spring. He arrived around 2pm. He not just looked at…read morethe broken spring he inspected everything from hinges, rails, chain, rollers basically every detail. He is extremely knowledgeable and polite. Like the show "The Price is Right". He was done by 3pm. I would definitely recommend this company to everyone

Amazing business and great customer service. This company is spot on with repairs and absolutely a…read morepleasure to do business with. Thank you so much.