We were met immediately upon entering the bank by Amparo Xavier. She was kind, thoughtful, engaging…read moreand was quick to try and help us along with her colleague Jovan Dwight. It was by far the best experience I've had in years. Every Friday you will see soft pretzels and lollipops which are always available. This is a place that once you go there on a consistent basis you would probably be on a first name basis. Before we left we were also invited to stop by and just say Hi. This bank is amazing everyone working there has a smile while tending to customers. This will be our bank from now on. Thank you so very much Amparo and Jovan for being supportive and kind. Ralph and Vickie

Well, I don't have an account here, and that's kinda the point. Regis and Kelly told me I could go…read morein here with the huge bag of coins I've collected, and get folding money for it. It's true! They've got a big machine that you can access without anyone helping, get a receipt, and get cash. My pile was so large, a guy happily volunteered to come out and help me feed the machine. And then I tried to make a contribution to a memorial fund that the bank supposedly had for a deceased friend, but the account apparently wasn't created yet. Still, several people were very eager to help me figure it all out. Very friendly and helpful folks, that much I can attest to. And that counts for a lot when I was heading home from work, and needed a friendly face.

This was the nearest local branch. They closed it along with other local branches. The branch they…read morewere allegedly moving to (5 miles away) is still not open two weeks after this one closed. I highly recommend NOT banking with Citizen's Bank.

Not finding myself near my normal downtown bank a map led me to this little branch just off Marsh…read moreRoad. I found gaining entry a little tricky. I went to a door but it said exit only so I walked to the other side of the building but there was no door there. A man who was leaving said he did the same thing his first time there too. He showed me another door next to the one he came out of. So in essence like some supermarkets, one door in, one door out. Once inside the entrance I was in a tunnel like metal detector that led to yet another door that had a green and red button. The man to tell me what to do had driven away so I pressed the green button but nothing happened. I pushed the large hand bar and finally I was in the bank. I was greeted by an enormous bowl of lollipops. How cute. As I mentioned the bank is small, only two teller windows and some offices in back. Off to the side the doors to the vault and safety deposit boxes were open and I was fascinated by it. I started to take a picture of that but decided it wasn't wise.

I love every employee at this location. They are all knowledgeable, some bilingual and all there to…read moresupply your every need, with a smile. There is a location closer to me but I purposely pass that one by to go to this location because the customer care is night and day. In fact, I have no idea how the nearer locations service is because they have a front door greeter who acts more like a stingy hockey goalie. She wont let you pass and everything you say you need, she says they don't provide. Take the extra 10 minute ride. The employees here are all worthy of employee of the month. Banking needs with a family feel.

This is an amazing bank from the tellers to the officers. We left M&T because of non attentive…read morepeople. Shout out to Sarah Rouches and Odette Parker who are always helpful and friendly. Chris B

We had a Chase Bank Card and it was closed. I was making payments and wanted to increase the…read moreamount paid and change the account the payment was taken from. I thought it was all taken care of but I made a mistake and had not cancelled the existing account. I called the bank immediately and they said I had to wait until Friday, they even up dated the information to my account. I called on Friday and was told there was no way to return the overpayment to me. I spoke to several layers of supervisors/managers at the bank. I wrote to them twice and they just kept saying there was nothing they could do. They had assigned a person to my file but they both times called me back and said there was nothing they could do. It seemed as if they did not even try to refund the money which they could certainly do. It was $390.00 and they are worth Billions! They are heartless and have no customer service ethics.

poor customer service. high-level bank reps don't feel the need to return customer emails!read more

I love this bank and this branch in particular. Everyone is super friendly and helpful. Service is…read morealways super fast and the building is full of plants and the prettiest of banks. I'd give them more stars if I could.

Horrendous. Less than one star. Six plus weeks and counting--called because of a death and wanted…read moreto pay off card balance. Was immediately locked out of the account and told to submit death/probate papers (which I did). TD Bank reverted the autopay to an old account rather than taking funds from estate account. Folks at the "old" bank let me know that TD was trying to withdraw funds from a closed account. I called TD, gave them correct account info (AGAIN), they got their money and charged me a late fee. Called to remove late fee and arrange for a second/final card payment. TD staff couldn't talk to me because I wasn't authorized and they couldn't find death paperwork or probate papers which were mailed to them a month earlier. TD suggested I drive to a branch in a neighboring state and submit papers in person if I wanted to resolve the issue. I went. Branch said they couldn't access the info or fix the issue. Branch faxed the paperwork to their "credit" unit. A phone call confirmed receipt and I was told they would straighten everything out in 24-48 hours. Six days later, the credit unit says they don't have the paperwork and can't help. That the final card payment is now in collections and a second month's late fee is owed. Over the weekend, TD did send me an email--addressed to the decedent. The first sentence read "We're always looking for ways to better serve you." Really? Here are just a few suggestions: (1) don't lock out accounts until the paperwork arrives, (2) reduce caller hold times to 5 minutes or less, (3) don't tell me to call back when you can't resolve a problem--get the answer and you call me back, (4) put managers on the line when requested, (5) don't say you cannot provide a copy of a credit card statement (because you don't have the necessary paperwork....which was submitted twice) and then ask for the balance to be paid over the phone, (6) provide email addresses--I have no problem submitting requests in writing, (7) LISTEN to what a caller is saying, (8) stop passing calls off to others who cannot answer questions either, (9) get info, call customer back, even if it is just to say you are still working on it. I have accounts at a credit union and other banks and in 50 years have never experienced anything as screwed up as TD Bank.

I've received good service at this bank both online and in person. The tellers are competent and…read morefor the most part friendly. Competent being more important of course. The floor people I've worked with are also competent and friendly as well. Their online services work for me. The check deposit by smart phone is especially useful.

I give wellsfargo Concordville pike 0 stars I lost my debit card card and ordered a new one I just…read morewanted to cash a check I had a copy of my drivers license from dmv they sent me they wouldn't log in and get my new debit card they pushed me off to a staff person who never showed up to help me to st things straight they left me high and dry with no Money to don't bank here live on totally unacceptable

Not a fan of PNC, but this branch really listened and followed thru when I had an issue with an ATM…read moredeposit.

I have used PNC bank as a convenience for years. Recently they have stopped putting their customers…read moreneeds ahead of the bank's. Their fees have increased, and customer service is nil. In a time when transparency and customers are #1 priorities, PNC seems to have hired substandard help, and started the practice of billing "service charges" on everything. Not a very good way to get new deposits. Too much fine print to read in this company. I will be changing banks after being man handled by customer support today. Thoroughly disgusted!

I chose travel as my cash back rewards category on my BOA credit card. Two years ago we took a 16…read moreday cruise. I set up my BOA card as the form of payment on the ship. Two days into the cruise I got paid so I transferred enough money to completely pay the $3000 card in full so we didn't have to worry about payment issues while on vacation. Next thing I know, I being told to talk to guest services on the ship because my payment can't be processed. The payment that I sent to BOA was withdrawn from my bank account but never posted to the BOA card until the day after we returned from the cruise, 15 days after I did the online payment! The BOA representative could not give me a valid reason why this happened but could only speculate on possible causes. Fast forward to now, My wife and I are leaving on another cruise in 2 weeks and for the last year my BOA credit card has been paid in full ($3000) and I have never had a late payment ever. I have just discovered that last week BOA has decided to reduce my credit line to $500! The ship will put a hold of $500 just to have it on file on the ship so I can't even use it. I have inquired as to why my credit line has been reduced even though I have good credit and have never been late on payments. Again the BOA operator could only speculate reasons why this might have happened and not give me an actual reason. She didn't seem to be too concerned and I felt like she was saying what ever it took to complete the phone call and be done with me. She advised me to go online and request a credit line increase which I did and BOA immediately declined it. I thought BOA was a good credit card to have but after this, I am going to cancel my card. It will put a small ding on my credit report but so will lowering my credit line by $2500! Never use them again!!!

I really hate to start 2019 with a negative review especially for a milestone like my 200th!! but I…read moremust. Having visited this branch four times in the past four days I don't know what irritates me the most. The fact that the offices are always occupied by people with no customers but the teller line is full and they only have two tellers working it or the fact that their solution to this is to have the folks from the offices come to the teller line to ask what your business is. I hate that with a passion. Today I am in the long teller line for a specific reason. This man comes to me and asks if I need to make a withdrawal. Yes I do. He informs me that I can do that at the ATM. I said to him I know that and as you can see I walked right past it. WTF???? How was that helpful??? Why would I choose to stand here if I didn't think it necessary. I need to pay my rent, I don't use checks I pay in cash. I need large bills so it's easy to count and I need an envelope sir if you really must know.

Not a good bank I wish I left a long time ago due to unprofessional enmeshed interpersonal…read morerelationships exploiting my personal life and information and manipulation of the system for personal gain from my account and emotional turmoil without repurcussions. No I won't want to stay with this bank. They denied my ability to buy a prepaid credit card, locked me out of my debit card in the middle of a stay/move to another state and I couldn't book another stay elsewhere and go kicked out with flat tires in the rain/snow and a puppy that was stressed out by the last minute need to scurry out of our stay. I also had packages being delivered to that address. I'm sorry are you spying on the camera on a human being and evaluating their amount of humanization depending on the appearance of their body? Are you stalking their bank account judging how they are spending their own income? Very unprofessional unethical and criminalistic staff members.

Excellent service. Tellers and bank officers are friendly and accommodating. I've banked with…read moreDexsta for over 20 years. They are always ready to meet my banking needs.

Drive through is super slow, but the staff is nice. Building is also very very old. It's definitely…read morea forgotten branch, but staff is top notch.