I've lived here for about 11 months, and as we're getting ready to move out, I wanted to leave an…read morehonest review for anyone considering this place. The good: The community itself is genuinely one of the highlights. They host monthly events, and I've met a lot of friendly and respectful residents. The dog-wash station is super convenient, and as a dog owner I appreciated having that available. The grounds are usually kept in decent shape, and communication from the office was generally timely. Maintenance was also consistent in notifying us about any upcoming work, and they always followed through. Also, the cleaning staff deserves a special mention -- they're always kind and do a great job. The area itself is convenient, with the outlets, gym, and gas stations all within walking distance. The not-so-great: The biggest issue during our time here was the constant construction. It's been going on year-round, and early-morning noise has made it almost impossible to sleep in after long work weeks. Parking has been another ongoing struggle due to heavy machinery taking up multiple spots for months at a time. Even though the complex requires DNA swabs for dogs to help with cleanup accountability, there's still a surprising amount of dog waste left around the buildings. As pet owners, it's frustrating and concerning. Door-to-door salespeople also find their way into the building pretty regularly despite the controlled access. We've had multiple people knock on our door trying to sell internet or other services. Safety-wise, I generally feel comfortable walking my dog at night, though there is a homeless encampment in the woods behind the property. It hasn't caused issues for us, but it's worth mentioning for awareness. Final thoughts: Parking: rough. Noise: moderate to high due mainly to continuous construction. Maintenance: solid. Pool/amenities: good. Community: great. Dog waste: an ongoing problem with no real solution in place. Area: convenient, especially for military or anyone who's away from home often and doesn't mind the basics. Not a bad place by any means, but definitely has some things to weigh depending on your lifestyle. P.S. One thing I do want to note: when we moved in, we were told the apartment was "ready," but there were still fleas present. We were told the unit had been cleaned and were initially told it might have come from our dog, but she hadn't been itching at all before moving in. Our move-in date had already been pushed back a week, so it was frustrating to walk into an issue like that. We ended up spending our own money on treatment for our dog and on additional cleaning supplies both before and after the flea bomb was done. Management did place us in the Airbnb-style unit on the same floor during the process, which we appreciated, but ideally this shouldn't have been something we had to deal with during move-in.

I love the location - all within walking distance to whole foods, ulta, mellow mushroom, of changs…read more- all some of my favorite spots :) Great gym and ‍ pool ! The staff is also amazing

How many roaches does it take to count as an infestation?…read more This is a real question I have as I am ending my lease here. We had a serious roach problem here through the majority of our time there. I guess I should have been more worried when we moved in and had dead bugs everywhere. However, I was deep into my third trimester and in a new state. I submit no less than 4 requests for roach control and the only reason it stopped was the snow on the grounds. We must have seen no less than 50 roaches. By the time it warmed up and the roaches were back, we had moved. After the place was professionally cleaned and all of the furniture was gone, we still saw 9 more roaches. Ironically, after I discussed this with the management staff and the pest control company, it was remarked that this isn't the building they "normally" have issues with roaches. Also, be careful about the post move out charges. Frankly, if I had more time, I would fight the obscurity of needing to pay to replace their beige carpet.

Today my mom and I were supposedly served a notice of non-renewal. This letter is a product of…read moreincompetence and a lack of accountability by a corporation that has always cared about the bottom dollar in opposition to residential satisfaction. For over 20 years I have lived in apartments across VA. My mom has 20+ years in addition to me. We have barely even been acquainted with the offices of most apartments in which we've resided, both together and separately, but still maintained amicable enough relations to comfortably coexist with one another. My mom is a hardworking, kind-spirited, loyal, prideful and spiritual woman deserving of all of her flowers. A crooked head manager hiding behind her arrogance and complacent minions in the front office are no testament to my mom's character. We have spent 3 years exhaustively reaching out to resolve residential conflict that we pay INCREASED RENT IN THE MIDST OF A PANDEMIC to have addressed. Instead of conflict resolution or even visiting our unit experiencing problems ongoing, my emails were literally counted (as if emailing residential management about residential conflict/their breaches of lease is a crime) and ignored. The manager gaslit my mental health to a courtesy officer that she sent to my home after ONE single phone call pleading to diffuse neighborly conflict I had withstood for over 2 years prior to finally calling in. The officer literally heard me out and understood where I was coming from, he was kind and attentive to the issues that were still left unresolved by management after he left. To save face, they assured him that they would get to the bottom of everything and continue to fake reviews and sugarcoat testimonials on their website. My current upstairs neighbors were allowed to freely harass my mom with their noise and then send a fire marshall to our home after making a false claim that "she thought our residence was catching fire." We have about 4 smoke alarms, regularly tested, that uttered not a single sound. The aforementioned neighbors have had a problem with the poor insulation I have LONG complained about on a regular basis for 3 years. Now I have a crazed woman fighting my ceiling, surveying my movement and calling the fire department because they can hear the plumbing and the air ducts through the walls. Management has ignored any provisions to their units and any valid criticisms from residence who overpay their meal tickets and for the first time in over 5 decades between my mom and I living in apartments, we are being threatened to leave. We are entitled to our rent refunded for the emotional distress and breach of ordinances that apartment management and residents alike have inflicted upon us considerably during our stay. My grandfather, the finest of gentleman and twice-survived Vietnam veteran who raised me to be a resilient but loving woman, just died on me. I spent every year I've lived here taking care of both my grandparents while my mom worked to take care of us all and still had to deal with the backwash of issues that the apartment management to whom we pay rent should have handled. Do not move here under any circumstance. Your money and your mental health will be siphoned without a second thought. The management is sheer evil.

Wow! Fast response, excellent customer service. My technician was Ray! he was very communicative,…read moreprompt, and ready for work. Got right to the unit and had me figured out! He was very pleasant and funny! We both have "Buff" pets. Excellent work from the inside to out! My unit stop blowing cold during the start of the heat and I needed someone, asap! Their prices are as average as anyone else's. The service and thoroughness has me HAPPY. That's why at this home, I'm covered with Mares. I highly recommend you give them a try, ask for " Buff" Ray he'll love to hear from ya! Thank you Mares, especially Ray.

Quality of work Was on par value was a little high but the…read moreservices provided made up the difference. Quality of service is what makes this place awesome.

Went to visit a friend here for a few days, noisy neighbors, dogs barking, people smoking. Not at…read moreall what you'd expect given the neighborhood and the fact they say it's under a property management. Nice area, but no thanks.

This place is amazing! No wonder there is barely any turnover! 2 blocks from beach and in the…read morebeautiful historical district! I am blessed to live in such a serene and beautiful place! I don't see myself leaving for quite some time!!!!

Totally love this place, Office staff is always so kind, Maintance always available, girls…read moreactually clean the hallways each week, grounds are beautifully kept up. It's a hidden secret to a beautiful quiet paradise.

I'm shocked that no one has written a review yet! This place is fantastic! Their is always plenty…read moreof parking, no crime or loud noise, it's very peaceful and quiet, has beautiful landscaping, nice facilities, and the best overall apartments I've ever seen! They have a work out center, swimming pool, Jacuzzi, and even a lifeguard on duty while you swim. What impresses me the most about this place is how well they take care of it! They have a landscaping crew (grass, hedging, etc.) that maintains the outside, they have a cleaning crew that comes around and maintains the common areas, and then they are consistently taking care of the building maintenance needs. I once commented to a staff member (who was checking on the building) about how the washing machine coin slot was a little hard to push in. I then went about my business and happened to pass by him in the parking lot approximately 30 minutes later. He then asked me if it was any easier to push in. :) Yeah! They fix things really quick around here! I highly encourage people to check this place out!

Super cool shopping area w plenty of entertainment, restaurants, and hotels…read more Very nice landscaping and water structure. Lively. Parking lot parking. This place is worth a visit, you'll surely find something to spark your interest.

I love going for a stroll here. It is in the middle of the city center shops there is plenty of…read moreparking and even a free parking garage if you look close you will find the water has living fish they look similar to carp and get really big you also see ducks and geese a lot It is very calming and people are kind and considerate as you walk or run I like to go to the local shop and get a smoothie then enjoy my walk They have a cool LOVENN sign celebrating Newport News and they also hold farmers markets and other events throughout the year

I love the renovated town house . They did awesome updating the homes with a modern look . I would…read morecheck the community out they even have a new clubhouse area .

This is a review edit and a perfect example of the value of reviews. An hour after posting this…read morewith a 1 star I got a call from the regional manager solving all my problems. Every one bar 1 has been pleasant and helpful keep up the good work!!

Yes. We can cut it down quite a bit without weakening your point. For a Google review, I'd focus on…read morethe most important facts: the rushed tour, the $95/month flooring charge, the balcony-door concern, having to ask to see amenities, and the contrast in customer service. My brother and I went to The Chapman to tour a three-bedroom apartment. We were informed that a three-bedroom was not available to tour; however, a two-bedroom was available, and we appreciated the opportunity to view that unit instead. The beginning of the experience was a little irritating. Our tour was confirmed for 10:00 AM, but when we arrived, we were left standing outside waiting to enter. Once inside, I provided my driver's license, and we began the tour. We viewed the available two-bedroom and asked several questions. We noticed the vinyl flooring and were informed that many units have carpet. We were also told that if we wanted vinyl flooring installed, it would be an additional $95 per month--not a one-time fee. This was important to us because our father is currently wheelchair-bound, so vinyl flooring would be necessary. We pretty much liked what we saw in the apartment, besides the Juliet balcony setup, where you can barely step outside. Vivian asked me not to open the balcony doors because they are very hard to close. I was taken aback by that because, as a potential resident, I need to know how the doors open and close and whether the apartment would be feasible for my family. My biggest disappointment was feeling rushed throughout the tour. We noticed the business center and outdoor deck area ourselves and had to stop and ask to see them. We also had to ask if we could see the fitness center, even though it was directly across from the leasing office. At the end, Vivian returned my ID and explained that she had another tour. I understand having another appointment, but tours should be spaced appropriately so potential residents have enough time to see the property, ask questions, and determine whether they want to make it their home. The contrast became even more noticeable when my brother and I visited The Commonwealth at York without even having a scheduled tour. Their staff were extremely kind and welcoming, showed us the property and amenities, and even asked whether we were comfortable riding on the buggy so they could take us to tour an available three-bedroom unit. We never felt rushed. That experience made the difference for us, and The Commonwealth at York is where we have decided we would like to move. The Chapman may be a good fit for someone else, but the experience with the leasing agent, Vivian, was not pleasant for us. When you are considering spending your money and making somewhere your home, customer service and how you are treated as a potential resident matter. Unfortunately, we did not feel welcomed or valued as potential residents, and because of that, we will not be spending our money there.

If you live here and have a Hyundai/kia, your car WILL BE BROKEN INTO AND STOLEN. Management does…read moreNOTHING to inform residents of this, they keep it quiet. I had my Hyundai in the parking lot for only THREE. DAYS. before it was stolen. I informed all other Hyundai owners I saw about this, and ALL OF THEM HAD THEIR CARS BROKEN INTO OR STOLEN. EVERY SINGLE ONE. WHAT? Management does NOT send out any emails about this warning residents. Here's my window on the ground of the parking lot, right where my car should be. I wouldn't have left a scathing review if they cared, but they truly do not.

There were communication and transportation issues preventing being able to have services…read morecompleted. Very nice person who seems to have good intentions and bad luck.

From the owner: To establish a successful home cleaning and organizing business, one needs to adopt a thoughtful…read moreapproach that emphasizes customization, design integration, eco-friendliness, efficiency, and exceptional customer service which would be myself Amber Constein Owner of Design by Constein and by my company doing so, I will create a harmonious living space that meets the specific needs of each client and that’s what sets my business apart from competitors.

As I prepare to leave the Lumen after an amazing 2 years, I want to give a special thank you for…read moreDavid, our maintenance man. He's made these past few years so seamless and he truly treats you like family. There is no better maintenance man in the 757! Thank you David for all you've done and continue to do for us residents.

The maintenance man David was very helpful! He came in and explained why our A/C wasn't working,…read moreleft us 2 A/C units while he repaired the apartment A/C and did it in a timely manner. He was a licensed saver! Not sure what he's being paid but he needs a raise. This isn't the first time he's completed an emergency maintenance call for us!