" Your Neighborhood Verizon Bullies"…read more Walking in , I was not greeted or welcomed. The Manager here is a bully, disrespectful and rude, along with a sales associate . Yesterday I went in to purchase a IPhone 17 Pro. ( I came in another time recently to purchase it, about a month ago . The sales associate that was helping me , picked up a call, from his personal cellphone , he answered it , " hello sweetheart " and proceeded to have a full blown conversation . I walked away not making a purchase. His behavior showed he had no regard for me as a customer. ) However the manager and a sales associate , were disrespectful, rude and bullies. First the manager talked to me like he was in a street corner. Using slang, like "let's get real" and moving his hands like a street thug. The dilemma was he and a sales associate were making assumptions about my IPhone 17 Pro Purchase . They made the assumption, I was purchasing it to return it . I and my husband , have been Verizon customers for 25 years . We never returned a phone, we didn't even know that was an option. To the dismay and disappointment of these street smart thug( s) Verizon employees. Not everyone is raised on a street corner to know the street wise hustles . ( However it was very informative for my husband and I ). The manager after accusing I of this behavior despite never meeting me. The manager kept going with his accusation ; and said " Let's get real, if I was a Verizon customer, I would do the same ". I was dumbfounded and speechless. I only wished I was so street smart to know this in all honestly. The manager then said , In a bully manner and tone . " If you return the IPhone, I don't care , just not in my store because it doesn't look good for my store ". He then went in the back with another manager or sales associate to an office with no door. ( 2.) Then when I went to pay the taxes on the IPhone 17 Pro , they said they didn't take cash ( despite listed on their website , it says they do ). I went home , since I own property near this store, in chestnuthill to get my debit card . I came back, the same sales associate was with customers. He didn't bother to look up or greet me . I walked into the store to see if anyone could help me . The manager and sales associate were in the back in a room that has no door . Saying how great the store improved ,since he started managing the store . They stood in the back talking about how great the numbers in the store were and how great they are, big egos . Despite knowing I and another customer needed help . (The door chimes ,when customers enter , they could have cared less about us customers). With only ,one sales associate on the floor . I proceeded to wait for my turn. I flagged down Josh a sales associate , to help me, as he walked in, from the back door . He helped me to the bear minimum. Sold me the IPhone, then ran to the back office with the door closed. (With a film on the door ,that does not allow you to see inside). I needed help and he ran away . This is the most horrific customer service experience, I had in my 25 years with Verizon . This store does not care about the customer. It only cares about their numbers, and store position . This was so adamantly depicted by my experience. It's also like a street wise thug all boys club . (The only woman being an older lady Marie that normally helps me , and acts like a professional woman not a street thug.) I am flabbergasted by my experience and sad . I live near this store it's my neighborhood Verizon Store. I am a Proudly Afro Colombian woman. The manager is a minority to condone his behavior he might turn it into a race thing. I assure you not at all . This is a horrible nightmarish customer service experience at this store . I also reported this to the better business bureau, Verizon and other reviewer sites . This is the way you stand up to " Your Neighborhood Verizon bully" in a civilized society.

I have never been so upset, confused and treated so poorly…read more They add things to your bill telling ypu you are going to save money. And you save money in one area and then they add on things and another area. Then they give you the old oh there's nothing we can do about that that's normal. It's normal because they added things to your account. Also, the manager was very dismissive of any questions I had. In general, the whole place is a mass confusion and a waste of time. If I could, I'd give them less than one

I wanted to take a moment to express my sincere appreciation for the excellent customer service and…read moreattention I received yesterday from one of your associates, Ashton. I needed help learning how to navigate my new iPhone 17 Pro Max, and Ashton generously spent a significant amount of time walking me through the various options, showing me how to use different apps, and clearly explaining the interface. He was extremely courteous, patient, and knowledgeable, and he provided a great deal of useful information that made the experience both easy and enjoyable. It was truly a pleasure working with him. Ashton is a wonderful representative of AT&T as a company, and especially of your Coolidge Corner store on Beacon Street in Brookline. His professionalism and kindness made a lasting impression. Thank you for having such an outstanding team member. Warm regards, Vera Tsirelson

I was upgraded without permission and without telling me. I am livid that this store has wasted…read moremore than 3 hours of my time trying to reverse this illegal invoice. I will be reaching out to the store manager to inform them who was responsible for this 'upgrade'. Stay away, this is not a real AT&T store, they are actually known as 'Blue Link'. Interestingly, while I was in the store only one other customer came in, and she too had a problem with this store.

Yes ! I went to look at some phones . Small wait time and staff is super friendly. They do have…read morea parking spot in the back that is free . They are also located in front of a bus stop . The place is clean , well organized and the staff know their stuff .

I visited yesterday and today…read more John and Nick were so nicely helped me. My phone took long time transfer from old phone to new phone. They patiently worked so hard. Thank you for helping my on rainy Sunday.

Amazing stuff how loved to help I love to learn new stuff…read morein my iPhone and iPad in the classroom

I went to store due to locked my phone. Yesterday I lost my…read more13 pro max and I let AppleCare knows, they said you should contact with insurance ( AppleCare ) I said them hey I lost my phone could you lock it please they said yes. And ask Do you wanna get new device. I said yes. They said 149$ deductible I said it's fine and I paid for that. After couple hours later my main phone which is 17 Pro Max got locked middle of the nowhere. I got shocked I couldn't even find my home it took 2 hours without map. I just moved to new area. Anyway I called apple support they couldn't fix then they got appointment for me and said Apple Store will fix your issue. After day I went to Apple Store they send me to Genius Bar, but they were horrible nobody is kind polite nothing. All they said we cannot help you call costumer service, I said I called them they send me here. Anyway it was horrible experience for me. I try to call Apple Store but I can't able to use my phone which is 17 pro max. They lend me phone I called support we talked about more than an hour. They couldn't fix either. But sometimes bad things happens. I had to buy brand new 17 PRO MAX I paid with my credit card. But the insurance company will pay for it. If they don't I gonna sue them, for sure. Last thing about security, they are not professional either because I asked them kindly I need to use restroom, security said go basement. When I went to basement they said you can't use restroom because it is not public ??? Security send me here how can I know? So I need its urgent I need pee, they didn't care . One of them his name is Raghav probably thanks him he let me use restroom for pee. This problem wasn't finish yet here. I'll follow my rights

Thank you for being so helpful and resolving my phone issue quickly, "Excellent phone repair…read moreservice, The owner was very knowledgeable and friendly.

Great electronic store and has amazing selection of cell phone. The people that work there are…read moresuper nice and helpful.

This location is ALWAYS jam packed with people, and there are ALWAYS two lengthy lines, with…read moreusually only 2 male clerks working. I really wish they'd add a third CONSISTENT employee. There are 3 T-Mobile locations in equal distance to me- South Bay, this one, and the one down Dudley. I prefer to come here and wait in line versus the locations I just mentioned. Actually, I'm not interested in trying any other location. The people who work here are so incredibly nice, professional, and on point- they KNOW their product, and can tell you everything you need to know. They also take their time with each customer, sort of like you hope that your doctor does with you. Visit this location, you'll leave happy- just bring your PATIENCE. and maybe a book. and your iPod. and iPad. and anything else you have to entertain you. because you WILL wait. and wait. and wait. and then wait some more.

The service was horrible. While people were waiting, two of the assistants went to the back,…read moreleaving the customers standing there. I think they should show more professionalism in their work and treat customers with greater respect. Don't come here--I do not recommend it.

MiPhone Doctor is the best. He has saved my electronics more than once. From a broken screen, to a…read morenew battery, to a broken Apple watch repair. Leon is fast and offers the best service. The prices are super reasonable and saved me from having to replace my devices.

my iPhone 15 Pro had its battery replaced with another battery with the different serial number…read morethan it came with with the manufacturer. I want to have my screen repaired, and there was a loose screws all over my phone because the battery was not tightened in, which would make my screen constantly crash and have issues so that I would continue to have to go to the scam artist when I went this fifth time he charged me and told me it was my fault when I did not even drop the phone. It just stopped working after that. I finally went to another reputable place and found out what shady things this business person has been up to and my current phone is having battery health issues when it's a brand new phone and there should be no issues with it. He put a cheap screen on my phone every single time even though I've paid full price and it constantly broke even if I dropped it from 2 inches. Another woman was getting her battery replaced at the time that my screen broke and I should've put into two together but clearly I didn't think this guy was an absolute scumbag, but he is and I would not recommend going there unless you want endless problems with your phone and to pay for a broken screen multiple times because he set up issues with your phone and he tampered with my phone as well and broke my button another time which I had to have replaced, which usually never happens in a new phone, which is what I was told that Apple, so more than one sketchy situation has happened and I am absolutely livid I am going to leave a complaint on better business bureau and then I'm going to seek out to journalist and above I've spent over $1500 with this person

Plenty of games for different types of consoles, they get new games everyday. A lot of vintage…read moreitems and used in good condition electronics. Good prices, not cramped. I stop by often.

The reviews mentioning the rude staff appear to be true, based on my experience…read more I called about asking for a console cleaning and trouble shoot for a console not receiving power, likely a very simple fix. They wouldn't accept the job since the console had been opened in the past citing 'liability' concerns. The receptionist was rude and condescending during the encounter. This was a trial run as I planned on giving them a lot of console work in the future but I will be going elsewhere. I called another repair shop shortly after and they said they would take the job no problem and were able to essentially diagnose the problem over the phone (a solution consistent with that I explained over the phone). Perhaps Replay'd should adjust their policies and their attitude towards potential customers as they never know what opportunities may be lying on the other line.

After hours of internet research, in-store demos and conducting a cellular phone service survey at…read morea St. Patrick's Day party, I finally decided it was time to get a mobile phone. I hit up all the spots: the mall kiosks, the online stores, the stand alone storefronts, etc. Then, on a whim, while waiting for my bahn mi at the Super 88 food court (delicious, by the way), I decided to pop my head into the tiny Starzzone Communications store. Great move. They know the ins and outs of the plans (they are a T-Mobile dealer), and were able to make solid recommendations based on my list of wants. To top it off, they were friendly. Overall, I was very happy with the service.

Where to begin... my phone broke at so i take it into starzzone. i immediately notice how small and…read moremessy the place looked. I left my phone there for 7 days then they say they were sent the wrong parts (BS, they never ordered the parts). i think they wait for a similar phone on the internet to swap out parts needed for the repair instead of just ordering a new part. i called a week later. it is now 2 weeks with no phone. on the phone they seemed bored like me wanting to know whats up with my phone was a waste of time for them. they never called me once. ever. at the end of the third week i could not take it anymore. me and my bf (who doesnt put up with any BS) went there to get my phone and either take it to another store or just buy a new one. nothing could be as worse than starzzone was at this point. so i walk in and ask for my phone. a few minutes later a guy comes out and says he cant find it. he asks me who i gave it to. finally he goes and gets it and starts acting all weird. its in about 8 pieces and he wants to look through it to make sure none of his parts are in there. i reminded him that he said the parts were not in yet. lie. he was swaping parts out from different phones and waiting on more parts to surface. i said i dont care just give it to me. he wanted to take it in the back. my bf was like "no quit being all shady and look through it here". he then turns jekel and hyde and flips out on my bf. he asks why i want it, i tell him because they never called me once in three weeks, they didnt fix my phone at all, and they quoted me at 3 days. he said any idiot knows it takes 6 to 8 weeks to fix a phone. 3 days.... nice lil lie. i grabbed my broken phone and left. i should have known something was up when i saw the sign on the wall that read "all phones left here after 30 days of repair are store property". why would any business have to put that kind of a sign up???? really???? i don't know how this place has stayed in business for over 10 yrs. i think they have rich parents that pretty much support their business or something.I mean, its a fly by night operation. The store is the size of my bathroom. he did try to sell me a used (probably stolen from what the word on the street is) phone before i left because i did not want to stand there and argue with him. i thought why, so i have to come back and get it fixed here or find out it's stolen later. and when he gave me the pieces of phone back it was sarcastic and rude with a spiteful grin... like he was saying good luck. ill pay more, they might not be able to fix it, but they at least will tell me the truth and not waste my time. that way i can figure out my options. just really upset that it has been 3 weeks. 3 WEEKS!!!! are you kidding me. what a waste of time.The guys name is Billy and has an asian accent. but i seriously hope that these guys piss off the wrong dude someday and this dude just goes 'rise of the planet of the apes' on them and trashes the store and brakes the counter. worst business i have ever experienced. all the positive reviews are obviously fake and probably done by themselves.