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    Starry Internet is at One Back Bay! GET 2 FREE MONTHS: starry.com/r/4yaaaj. RCN cost me $179/mth. Starry+Comcast= only $80!
    Lynn J.

    Starry freed me from my way over-priced, $150/month cable and Internet bundle contract... and I had been trapped in my contract since 2009! What Starry does NOT give you is just as important as what they do: No Bundles. No Hidden Fees. No Contracts. I get high internet speed for only $50/month. They even give your 1st MONTH FREE: starry.com/r/4yaaaj Having no contract, I can cancel anytime. I called their 24/7 customer service... and got a rapid response in only 2 minutes. Like many, my internet was bundled with cable, So, I purchased a $50 Amazon Fire box, and subscribed to Direct TV cable for $30/mth. I even subscribed to Netflix too. Now, I get WAY more TV shows and movies, plus Internet...All for only $90 a month. THE DEAL: I only wish I'd switched sooner!

    Starry-provided router. Almost no connected devices, and it still can't handle these. WORST INTERNET SERVICE PROVIDER IN LOS ANGELES.
    Charles K.

    One of the WORST internet providers in the Los Angeles area. In the time I've had starry (6 months), Ive had numerous internet outages, slow speeds, and terrible support. I pay for 200mbps, and rarely get above 50mbps, the internet can't handle two desktops and mobile phones at the same tine, and the router they give you is a terrible piece of hardware. Currently, this is the second outage of my internet in two days. It takes them hours to fix, and working or getting anything done at home is near impossible during the days. Starry support says the same things over and over. Restarting the router, changing the network channels, etc. They never provide any actual help. Overall, I would choose to go with someone else like Spectrum. At least I can count on them not having inconstant network connectivity and service. Definitely cancelling my subscription and moving to another provider. I highly recommend to do the same if you have the service now. Otherwise, DON'T CHOOSE STARRY. You've been warned!

    Worst service imaginable. Not worth the savings. If I could give zero stars, I would. 1. extremely poor prep work before they came to install service, it took them 3 1/2 hours and not the 1 hour they guaranteed. I lost half my workday. The transition was not seamless. Not even close. 2. customer service is not as they promised. I had to call several times and multiple people to get a response. 3. the individual who sold me their plan told me "as a part time employee, I can only do so much". As a paying customer, I don't care of you're part time or full time. I never heard that as an excuse from Comcast. 4. the technician s unscrewed all the plates covering the outlets, cracked one of the plates when screwing it back, left the other on the floor, chipped the paint on another. not only that, but did not tell me about it. i would rather pay a little more and get reliable customer service than to save a little and get terrible service. They are a young company and need to understand what the competition is. my experience with them is shoddy, unreliable and unresponsive. Not worth the headache. Welcome to the NFL.

    Their unprofessional response. No "I'm sorry for the confusion" just asking if I wanted them to come again. Hell no!!!

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    1 month ago

    This is another outage and somehow they avoid down detector and pretty much everything else

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    Page 1 of 3

    Ask the Community - Starry

    Will you be expanding into Chelsea ma?

    Hi Dave, Great news, We're currently expanding in your area! We're on an address by address basis.… Read more

    Do you offer service in Lynn?

    Hi L.G., We are currently expanding in Lynn, MA! You can check to see if we are available at your… Read more

    Do you ever get charged for the equipment?

    Hi Maris, Great question! There is no fee for the use our equipment. We do not charge the building owner or the customers for use of the equipment. The equipment is all… Read more

    Can you test it while using my old servers? How? Thanx.

    Hello Ada, It is usually possible to run Starry Internet and another service simultaneously, but… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Starry

    I switched from Xfinity to Starry about a month ago and I love everything about this decision that I made.

    Mentioned in 9 reviews

    Read more highlights

    You might also consider

    Astound | Arlington

    Astound | Arlington

    (355 reviews)

    Arlington Center

    My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

    My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

    XFINITY - Our cable wires were hooked around our working water faucet and hose. Extremely dangerous and wasn't taken seriously

    XFINITY

    (671 reviews)

    West End

    There "packages" seems questionable. Cell phone service and WiFi service, I have to go back and…read moreforth. No one person seems to know what the other charges ‍

    I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

    Xfinity - Beautifully designed store

    Xfinity

    (28 reviews)

    Allston/Brighton

    **1 Star -- Absolutely the Worst Customer Service I've Ever Experienced**…read more I'm currently in the middle of an incredibly frustrating experience with Xfinity and felt compelled to share. A landscaper accidentally cut my cable line -- which wasn't even buried properly by Xfinity in the first place -- and now I have no internet. You'd think reporting something like that would be simple. Nope. There is **no** way to reach a live person by phone. The app and online support only connect you to a virtual assistant that has no option for reporting a cut wire. It just keeps sending you in circles about troubleshooting your modem, which is useless if your actual line is severed. I ended up having to report it under "tripping hazard" just to try to get someone to acknowledge the issue. Ridiculous. I've now spent over **two hours** trying to get help -- no luck. No live chat, no person to talk to, and I'm still waiting on a promised text "confirming" my issue has been received. All I want is for someone to schedule a tech to come fix a physical cable that was cut because it wasn't buried properly. If you value your time, your sanity, or actual human support, stay far away from Xfinity. This has been nothing short of a nightmare.

    Had to come in to the xfinity store because all the equipment for my online order was not shipped…read more The first representative I spoke to (Matt?) was extremely unhelpful and dismissive. His colleague Jimmy however, redeemed the store and the people who work there. He listened and was kind and resolved my issue with grace. I highly recommend working with him.

    Starry - isps - Updated May 2026

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