Wonderful People staff is beyond reproach! I had a problem and Joseph was patient very professional and kind! He solved my problem and ended our call friends Thank you soooooo much read more

Customer service is piss poor. Coming in on my birthday to upgrade/replace my phone. Sit in for about 30-45 minutes and told them in the beginning I was moving. I called xfinity customer service and they took great care of me to set up my New phone and security system for my new home and plan to transfer for this Friday. I tried giving two people in there a chance to gain commission but when one just raised her voice at me and the other one didn't even bother to apologize for my wait while setting me up and he canceled my order on his own because he wasn't listening to what I was saying. Both missed out on commissions today I assume they don't care because they do really well for themselves with base pay and clearly my customer experience didn't matter at all. The manager also tolerated both experiences and didn't seem bothered herself. read more

The cable on the outside of my home has melted and was smoking. They said it would be 5 days before we would see a technician. Who cares about not having wifi I hope the house doesn't burn down waiting on them to fix the issue. I was told to call the fire department if I saw smoke. Real business like group of people. 10/10 recommended another provider. read more

I was truly satisfied with the help of Porsche in discussing my Xfinity bill that was too high in price.She also helped me discuss other options without losing what I currently have to help lower my monthly bill...Thanks again Porsche and Xfinity for the great servicea that you provide read more

Friends, please learn from my very painful mistake! COMCAST'S INCOMPETENCE IS ASTOUNDING! THEY WILL DAMAGE YOUR CREDIT AND OVERCHARGE YOU!!!! Super long story long, I had Comcast as my cable/internet/security provider in Jackson, MS (Yes, you are correct! That WAS 4 years ago!) 1.) It took them 3 weeks for initial installation (should have been my 1st clue). 2.) During setup on the phone, the agent said I could cancel at anytime without penalty (including security if the move was unexpected). 3.) Upon needing to move, they insisted that since I didn't not transfer services (WHICH THEY DID NOT OFFER IN MY NEW AREA) to the new location, there was a $275 cancellation fee. 4.) Also, it took 13 phone calls and 9 HOURS OF MY TIME to get my services cancelled so I could move. 5.) They tried to charge me for equipment I returned (thank God I kept the receipt!) 6.) They sent me to collections for non-payment of the $275 cancellation fee that I paid in 2016...AND I JUST FOUND OUT IT'S STILL SHOWING UP ON MY CREDIT THOUGH I HAVE A TRANSACTION ID FOR THE PAYMENT! They have refused to compensate me AT ALL for my time for their incompetence! read more

I have moved and just got home from returning my modem and cable boxes to the Xfinity store in Flowood, Mississippi. The customer service representative was rude and dismissive, paying attention to everyone around her EXCEPT me. Upon leaving, I said thank you and was ignored. Thinking that she may not have heard me, I said thank you again... not once but TWICE, and was ignored. As I turned to leave, I told the woman standing beside her what had happened and SHE was actually apologetic. Xfinity needs to re-train their reps to show absolute respect to paying customers. Period. It's quite pathetic, and I'm thankful to be done with people like her. read more

For this review, I'm focusing solely on the store and my experience there, not the entire Xfinity or Comcast brand. The store is great. The staff are always friendly and able to help resolve any issues quickly. I haven't had to spend much time in the store as I've always gone when the census was fairly low bc once you're placed with a salesman, it moves pretty fast. I could see how you might have to wait a little while if they were busy, but in my experience this hasn't happened. I will note that the customer being helped beside me was quite upset about something but the salesman seemed to be handling her pretty well. I understand the frustration with the Comcast brand but overall this store has customer service as a top priority. read more

XFINITY is the WORST company ever! BEWARE! Long wait times due to incompetent staff, faulty equipment, channels are taken at random, but the bill will never reflect lesser channels. Overall terrible! read more