When first meeting with Jeff, the owner of Pasco County/New Port Richey Florida, Five Star…read morePainting, I felt assured by him that I would receive impeccable service. 1st red flag was a major lack of communication when my home was painted blue, but the painter had not taken down, nor discussed, the painting of my black shutters. He was planning to paint them while still attached to my home, which means there would be black stripes on the wall behind the shutters when done; if I needed to replace or remove them in the future then what!? I expressed my concern, and they took them down and applied the black paint properly to my shutters.
The final walkthrough was completed with myself and donna, the project manager. We walked around my home and all appeared great, I completed final payment. I then asked Jeff for an estimate for painting my driveway. I started to put my furniture and decorations back where they belong, and while redecorating we began noticing some mistakes and areas forgotten. When Jeff came for the driveway estimate, I brought this to his attention; he told me to reach out to Donna my project manager. I asked Jeff if I could show him the issues since he was here and he agreed. I pointed out the multiple concerns, with each one Jeff responded, 'that's normal', 'oh that's nothing'. After those two responses I told Jeff that he was not making me feel very good, he laughed. The last thing Jeff said to me was, 'overall you got a good paint job, and you got alot of paint! Get with Donna to schedule the corrections.' At this point I was feeling very frustrated, but Donna came out to see and mark the areas needing attention, then the painter was sent back out. Supposedly Scott, the painter, made the needed corrections, but I was never informed when he finished. I looked over the property, some areas that he was to correct were not corrected. At this point I'm extremely upset, and I reach out to Jeff to ask why no one followed up with me after the corrections were completed? Jeff simply says to me, reach out to Donna. I spoke with Donna and requested to be provided a gallon of paint because at this point, I don't even want this company or painter on my property; Donna delivered me gallon of paint that week.
About three weeks later I'm putting up a new play set, while on the ground assembling, I saw that between the bricks my house is still white, not the blue it was painted. I reach out to Jeff to discuss the new concerns, he told me Donna would get in touch with me, I never heard back from anyone! I'm still under their 2 year warranty!