i needed data recovery. It took a little longer than expected by me and Shawn. He quoted a price…read morebefore the work was started and honored that price. He did a good job considering how corrupted some files were. I recommend his service.

This was not the best experience. And I can't blame him entirely, he was just doing what he thought…read morewould have worked. But let me explain why he got 5 stars instead of less. I have a very touchy sensitive gaming laptop. And it's been my experience now owning two of these things that when you change something as trivial as a thermal paste or thermal pads on these things. It can make or quite literally break your PC. I know this because I have been down this road now with 2 other computer repair shops with different laptops over the last few years. This particular laptop, an MSI GS Stealth 15 I believe is what it is. Is very sensitive to the type of thermal used and the thickness of the thermal pads you use. Even the placement of putting part back together and making sure the screws are tightened just the right amount to apply the proper amount of pressure can make all the difference in the world with how well it performs or doesn't. I had a battery failure issue. It wasn't charging the battery anymore and it also wasn't registering being plugged in either. I took it to him and he had it fixed the next day. Said all he had to do was change the thermal paste. Which makes virtually no sense to me how that has anything to do with why the battery wasn't working. But he did figure that out and it was working properly again. But I honestly felt my heart sink to my stomach when he told me he changed the paste. Because I had just gone through this with the previous PC repair shop that was convinced that they knew better and that they had nothing to do with my PC no longer working after they changed out the pads. He said it was working great, but that was because he only checked it for a bit. He didn't stress test it long enough to see how high the thermals were getting. So when I got it home, I was clocking 95 degrees Celsius. It was now running about 5 degrees hotter. And that was just a bit too high for my comfort. So I had him do it again. This time he said it was running at 76 Celsius. Which is crazy cooler. But again, same issue. The paste he was using has a settle time. And so it needed to set long enough to get accurate readings. When I got it home I was now getting even hotter readings at 100 degrees Celsius. And now my PC was so hot it was Thermal throttling and I was unable to run my most demanding programs or games of any kind. I was not pleased and told him we needed to try a different paste. At this point I'm thinking I'm going to have to learn to do this myself because I can't keep allowing this to happen and pull me away from my work. So I ask him if he will sit down with me an teach me how he does it. To which he happily said yes and he even ordered the paste that I recommended. Two weeks later I was in his office sitting with him through the whole process and learning how it's all done. The reason why I gave 5 stars is because I know PC's are not always so simple to fix. They can be really finnicky and maddening to work with. But he kept his cool, he was professional throughout. Never got angry or frustrated with my clearly reasonable frustrations and he stepped up and fixed the problem. We did it together and I'm very grateful. The PC is now running better and now cooler than ever before and I couldn't be happier. Thanks for all the extra effort Shawn.

Mr. Will Cooper did an amazing job for me. My E mails some how changed languages & couldn't get it…read moreback to English form Vietnamese. He even found more things that needed done that I didn't know about. Now my computer is running at a faster speed then before. We will be having my wife's 2 lap tops cleaned up next. I will be telling friends & family about his work. Thank you again sir.

Will was timely and super helpful with the repair of one of our office PCs. He was patient with…read morewalking me through what was needed and helped me understand the decisions and choices that needed to be made. We will definitely seek him out in the future!

My wife and I came to this store on November 19 2017 to see about new phones and a sprint plan, the…read moremanager their told us we qualified for 5 lines which was sprints special they are running and we could get two iPhone 8plus's for $200.00 bucks. We told the staff we couldn't go above $150.00 a month on the bill so; they told us your fine your bill will be around 148.00. Well it's been 4 months and yet has it been under 170.00 I understand you get paid a commission plus your hourly wage but why lie just to get a sale? Also they told us that sprint has a buy one get one on us.. haha another lie, on our statements we pay 28.00 a month on both phones and some stupid low number so I wouldn't ask any questions lol.. that's not me I'm gonna ask and I did, they told it was insurance on the iPhone. Also they gave us to moto 3's for two other lines that aren't even being used. Come to find out those phones also were costing a small fortune even though the store told us they were free except we'd have to pay $5.00 a month for insurance because sprint requires it on new phones.. uhg.. ok so our first bill was $ 248.00 I was not happy so, went back to the store they told me " oh don't look at that," that's not going to be your bill wait till it gets closer then it will go down to where you need it. Well of course it didn't go down so I called sprint instead of going back to our store where obviously we were getting the run around. Customer service told me " NO" those phones are not free and your also paying a monthly fee on both iPhone 8's and at the end of the 18th month we will have to pay $ 326.00 at the end of the contract if we want to keep the iPhone that's supposed to be on them.. so if it's on Sprints bill why am I paying anything for it? I can understand paying for one but not both! Well we wanted to put my landlord on my plan because of the things he has done for us, so I took him down to the sprint store here in mountain home ID and his first question was " will my phone service work in Afghanistan," and again they said "YES" well it doesn't so now he has a $900.00 weight because sprint wanted to make another sale. Am I going to go down and talk to these people again just to be lied to again? Not a chance! So if you want a sprint contract and honest people id recommend you go to Boise and hopefully their will be honest people their. I will never tell anyone to go to this store as long as the folks that are their are still their! Moral of this experience with Mountain Home Sprint Store.. Don't do it unless you like to get a bunch of BS..