Called them and gave them 2 day notice to pick up my elderly father at the auto mechanic's shop, as…read moreI am out of the country. Previously tried D&D and they failed at every///single///level///....D&D accepted the job, then the next day they confirmed, and then I called the next day and they advised they could not do it.....Imperial was on time, great comms, fair price, and driver was courteous and professional to my father. EXCELLENT Service. Reliable, Timely, Professional, and they answer the phone 24-7, not that you need to call them as they show up when they say they will. EXCELLENT. JM

Amazing service, always on time and reliable, flexible and professional. I use them for personal…read moreand professional business trips, airport transfers and long distance trips never even minute late - god bless! Reliability and professionalism what makes a long term customer - thank you! And almost missed to note vehicles always sparkling clean and proper for our needs as well as charges reasonable. Highly recommend!

We just completed our Disney/Universal trip and booked four rides with Good Ride Express. Short…read moreanswer is I would never use this company again or recommend them to anyone looking for clear communication or a reliable ride. We booked them because we were a party of 10 with four kids in car seats and they offer a 12 or 14 passenger van. I confirmed our dates and times multiple times with "Riland" from a Gmail email account (felt sketchy but we went with it). They showed up at the airport on our arrival with one car seat acting surprised we needed four. Ultimately, they found an additional booster seat in the back and we went with it. They also took us to and from Universal from our Disney resort one day - no issues there. Finally, we walk outside our hotel to leave at the requested time and they were not there. We called Riland and he raised his voice, yelling that our pick up time was 7pm (it was 730am for a 1020am flight, which I promptly sent him screenshots of our conversation that confirmed this). He said he was on his way and hung up. Not that it matters but I am a female and had to ask him to lower his voice several times during the call. My husband called him back for an ETA and his dimenanor had completely changed and he was very apologetic to him. Ultimately, we were able to find other transportation to the airport (incidentally, for a better price) but only with one car seat which is what we had planned so far in advance to avoid. Riland refunded us this last ride upon our request. Overall, using this company added a lot of unnecessary stress and ended our vacation on a sour note. I'd highly recommend looking elsewhere for transportation.

Our driver, Reuben, was on time at the airport. He was terrific! He made a quick stop at the…read morePublix for us. He waited for us while we checked in at the resort and took us to our room. He drove carefully and was friendly and helpful as we are in our 80's with mobility challenges.

Jennifer M is fabulous! On time or early, and the drive is smooth with friendly conversation! Rapha…read moreis our go-to transportation company when in Orlando.

didn't pick me up and refused to refund me after I confirmed the pick up location with them 3 timesread more

FIND OTHER TRANSPORTATION! Scheduled pickup for 8 adults to…read moreTampa airport a month early. Two weeks prior to departure I have tried calling office and cell numbers, texting, and the website for three days. No answer, no response! Thankfully, I have made other arrangements, but what if I hadn't tried to confirm early?! Wow! Very unprofessional. I had already referred several others, but have since retracted my recommendation. How can you not be dependable in this profession? Very disappointing!

Booked him mid flight with myself an hour out from Orlando with rental car agencies sold out and…read moreother companies too short notice. Mark came through last minute and chauffeured us the entire day with fun facts of places we see. Thanks Mark

Very nice and clean vehicle. Professional and punctual. Highly recommended. My family and I…read morecould not thank Tony enough for making our trip to Orlando more enjoyable.

Absolutely unreliable. Called the day before for an early departure from the Best Western to the…read moreairport. Never showed up. Called and another driver claimed he would come and get us. Also never showed up. Never answered my calls. Missed my flight. Very unprofessional. Do not use these guys!

They provided a great service they were on time they charge me half a price of the initial taxi…read moreservice that I used thank you Randy very much very courteous and kind to

I recently chartered Jones Limousine to take me and 5 ladies to Port Canaveral to board Royal…read moreCaribbean for our girl's cruise to celebrate my 60th Birthday and to pick us up when we returned to take us to the airport. Greg was great! He arrived on time, helped us 50+ women in the van and handled all of our many bags of luggage that we had overpacked for the cruise. He was very professional and personable. He communicated in advance his expected time of arrival for pick up and location. Jones Limousine is HIGHLY recommended. Definitely plan to use Jones Limousine in the future when taking another cruise from Port Canaveral.

I recently chartered Jones Limousine to take me and 7 ladies out into the Orlando area for various…read moreGirls Getaway activities. My 7 friends were from all over the country and I wanted to ensure we ALL could enjoy the evening without being worried about having to drive or "be responsible" when having a couple of adult beverages. This was the best thing I could have done. It allowed us to enjoy the scheduled events. Greg was great! He arrived on time, helped us 50+ women in the van and got us all situated. He supplied ice and water and we came with out "extra" beverages. With the van's Bluetooth capabilities, we were able to JAM all the way to Orlando and back. His level of professionalism was/is unmeasurable. He dropped us off at the door of our various stops and picked us up without a problem right where he left us. After 7+ hours, we were returned to my home "safe and sound." I note that a couple of the ladies inadvertently left items on the van, i.e., cellphone and glasses, and when I called Greg, he searched for the missing items and then swung back to the house with t heir things. Jones Limousine is HIGHLY recommended. Definitely plan to use Jones Limousine in the future!

We used Panda for two transfers while in Orlando. Both were flawless. Marcus and his team are top…read morenotch.

Great. Great. Great. They text you to let you know when the driver is on their way, when they…read morearrive and if you need to reach them. Super service and very impressive. Missy was my driver. I do wish they allow you to add the gratuity when you check out after ordering on the web site. I did not see that is doable. Nor do they take venmo to offer the gratuity. Anyway, I have them for a return to the airport too. Magnífico!