Absolutely horrible customer service. I called multiple times throughout the day regarding my…read moreappointment and no one answered. After trying repeatedly, someone finally picked up the phone 5 minutes after my scheduled appointment time had already passed. Instead of apologizing or trying to help, Alani, immediately claimed they never received any calls and basically told me there was nothing she could do. No accountability, no effort to resolve the issue, and no concern for the fact that I had spent all day trying to reach them. It's unacceptable for a business to ignore calls all day and then refuse to help when their lack of communication causes a problem. The receptionist was dismissive, unprofessional, and completely unwilling to assist. Based on this experience alone, I would not recommend this place to anyone. I would also like to clarify that I had no issue paying the cancellation fee if it was required. My concern was that I asked multiple times about the possibility of rescheduling my appointment, but that option was never offered or discussed. Instead, the conversation repeatedly focused on the cancellation policy and fee, without any effort to explore an alternative solution or accommodate a reschedule. Better communication and customer service in this situation would have been greatly appreciated!

My daughter bought me a gift card for a 50 minute massage on Mother's Day. They were running a…read morespecial where you could choose an "add-on" treatment as well and also get a "fresh eyes" treatment. I stopped by the store about a week before I wanted my massage to check the place out and schedule an appointment. I was very impressed when I walked in; it was very natural and relaxing inside. I was able to book a massage for the following week with no problem. The woman at the desk told me it would save time if I filled out the mandatory forms online and I should also arrive 15 minutes early. I came back for a 10:00 appointment a week later. The lobby was empty and it appeared that The NOW Massage had just opened. My masseuse, Anastasia, came out to introduce herself and to get to know me a little. The rooms are partitioned off by thick beige curtains and the sounds of waves crashing seemed to be playing throughout the facility. The table appeared sturdy and clean. There was a hanger for clothes and a box yo leave all other belongings in. I had chosen the hot stones as my "add-on" and I received a wonderful, relaxing, enjoyable full body massage. Anastasia was fantastic I and if I return in the near future; I will definitely request her again. Afterwards I was offered infused water while I left my tip for Anastasia. The staff did try to sell me a monthly massage membership; but I told them I wasn't interested at this time. They weren't really pushy; and I think a monthly massage membership sounds great; it's just not in my budget right now. I did give the card with the details to my husband and suggested it would be a perfect gift for me in the near future. I was very happy with my hour at The NOW Massage, and I know I'll be back again in the future.

Miya and Gina was absolutely very accretive and informative loved everything about visit 5 starread more

Robin came highly recommended by a colleague who couldn't stop talking about how great she is, so I…read moredecided to book with her after hurting my back. I had bent over to grab something and suddenly felt this sharp pain on my right side just above my hip and butt area. It started spasming so badly that even breathing felt uncomfortable. After two days of ibuprofen and using a TENS unit, I was still having a hard time moving around. Thankfully Robin had an appointment available. From the moment I walked in, everyone was welcoming and helpful, which immediately put me at ease. Robin asked a few quick questions to understand what was going on and then got right to work. She spent extra time focusing on the painful area and really worked through the tension. I can honestly say I felt so much better after the deep tissue massage. The relief was noticeable right away. If you're dealing with muscle pain or just need someone who really knows what they're doing, I'd absolutely recommend Robin.

I hadn't been to Thermea at PEMS Spa since they relocated, and wow -- the upgrade is real. They've…read moretruly enhanced the entire space. All the favorites are still there -- sauna, infrared, cold plunge -- all the good, restorative things -- but the expanded backyard creates such a beautiful, elevated vibe. The meditation room is absolutely perfect: cozy, grounding, and so peaceful you genuinely forget you're in the middle of Fort Lauderdale. From the moment I walked in, the team was warm and welcoming. Sasha greeted me with such kindness, setting the tone immediately. My therapist, Esteban, gave me a 90-minute deep tissue massage that was exactly what I needed. I walked in carrying so much stress I'm convinced my shoulders were practically up by my ears -- and he truly worked the muscles and joints with intention. Not a fluffy, oil-and-elbows massage, but real, therapeutic bodywork that made a difference. It felt like a little piece of heaven tucked inside the city. I love that they also host monthly events supporting artists -- such a thoughtful touch. I don't know why I don't come here more often, but I'm officially committed to changing that. Absolutely amazing experience. Can't wait to go back.

I haven't been to this place in several years, but I loved it. It's such a good place to go if…read moreyou're healing and just spiritually need to get right and need some quiet recovery time for yourself

My boyfriend and I went here today for a couples massage for Father's Day, and it was a wonderful…read moreexperience! The location doesn't look like much from the outside since it's tucked away in a shopping center, but once you walk through the doors, it is incredibly peaceful, clean, and smells amazing. We were greeted immediately by very polite and welcoming staff. Our massages were done by Jenny and Vivian, and they were absolutely extraordinary. These ladies definitely know what they are doing! They targeted the exact areas I mentioned were hurting, and my boyfriend asked for deep tissue, which he definitely got. The therapist's technique, perfect pressure, and knowledge of exactly how to stretch the muscles was delightful. We also chose to upgrade to the hot stones, which was a fantastic added touch. With such perfect pricing and a team that truly understands the art of massage, we will definitely be back.

My therapist couldnt have been licensed. Ive had 100 massages and this was byfar…read morethe worst ive ever encountered. She started off simply pushing on my back. After 10 mi utes i told her i was expecting a deep tissue. At that point she started attacking my back with movement that were erratic. I yelled out in pain which lasted 3 additional days. I was given a gift certificate and they responded with the bottom of the barrel experience. They shouldnt be in business passing off that woman as a therapist

I've been coming here for a while, and JoAnn always does a beautiful job. Her products are fresh,…read morehigh quality, and you can tell she truly cares about her clients. I recently had an issue with a chemical peel, (not JoAnns fault) and she immediately redid the entire treatment without question. That says a lot about her character and the way she runs her business. She stands behind her work and genuinely wants her clients to be happy. In addition to facials, The Wellness Studio does massages reiki reflexology and so much more. If you're looking for someone who is talented, honest, and cares about the results, I highly recommend her.

Joanne is amazing. Her facials are perfect and relaxing. A perfect 10. A true hidden gem.read more

I had a wonderful experience at Lifestream Spa. I was serviced by Amber for a one-hour hot stone…read moremassage, and from start to finish, everything was exceptional. She was professional, attentive, and made me feel completely comfortable right away. Her technique was amazing, the pressure was just right, and the hot stones added such a soothing, therapeutic touch that helped melt away all my stress and tension. Amber truly has a special gift; her hands felt like magic, and I could tell she genuinely cares about her clients' well-being. I left feeling deeply relaxed, refreshed, and completely satisfied with my service. This was exactly the kind of self-care experience I needed. I highly recommend Amber to anyone looking for a high-quality massage, and I will definitely be returning to see her again very soon.

Fantastic experience. A beautiful atmosphere with fun slippers and champagne in a quiet room with a…read moreneck heating pad to relax before the treatment. The hydra facial was as expected with pleasing results. I enjoyed the whole experience.

INCREDIBLE! I have been to a lot of massage spas and it's hard to find someone good at deep tissue…read more Amy was amazing! Right when you walk in, they ask you to rate the pressure you would like for the massage from 1-6. I circled 5/6. Amy walked on my back, used hot stones, did some stretches, the whole nine. I have chronic tightness in my upper back and shoulders and feel so much relief after this massage. 10/10 you will not be disappointed!

Mannnnnnn I am so glad we chose this location! Booked a last minute couples massage on a Friday…read moreafternoon. Put I. The location and drove about 50 minutes, only to realize we put in the wrong City ‍ when I called to reschedule they were super nice and said to still come. So when putting your location in GPS, make sure you put in the address and Ft. Lauderdale. Waze sent us to Boca Ratón. Anyway the massage, top tier. My husband said it was the best he ever had and it's definitely top 3 for me. Somebodies auntie was on my back putting in WORK. Both the lovely woman working on me and the one working on my husband were really sweet and had great energy which is so important in a masseuse. That stuff transfers. They added hot stone and aromatherapy at no extra charge and I fell asleep. Not a k it to be found when I got off the table. We will definitely be back and the price can't be beat!

Okay I went here just after my salon pissed me off , they were super friendly when I called and…read morethey send me a email and text reminder with all the legalities like if you are late there is a fee if you are late past 15 min then kiss your appointment goodbye and if you reschedule there is also a small fee when I entered they offer you wine or water soooo cute I saw the waxer and she was so friendly and great at her job although there was a small spot that was missed when I got home and took a further look but that is minor I'll just check next time before I go. They offer various services such as a vagacial and also a cookie steam really excited to be returning and oh yeah preferably book on a Wednesday and is $10 less!

Heard about Cookie Wash on IG and decided to check them out. I've wanted to get waxed for a while,…read morebut wanted to make sure it was with someone who was familiar with Black skin. Cookie Wash has been AMAZING. The vibes are super cute and welcoming. Imani has been my favorite waxer so far. She's thorough, quick, and hilarious. Will definitely be back and have also been referring my friends.

I have been coming here for years and Roslyn is amazing. The place is always very clean and the…read moreatmosphere is perfect. Roslyn takes her time to check and ask what parts are bothering you and you feel like a new person walking out of there. The prices are worth the quality massage. Roslyn even recognized a mole on my back that appeared to be getting bigger over the time of coming to her. When I went to see a dermatologist he had it removed and said it was a good thing I came in. Every massage I have had from here by her and Jose have been well worth it!

Now my go to! I have been to plenty of massage establishments in the area and this is by far the…read morebest. So happy to have found this gem. The rooms are clean and very comfortable. Jose listened to what I needed. He was professional and great attention to areas that I held tension. Roslyn in the front is very nice and helpful. Walked out feeling amazing!