My boyfriend and I went here today for a couples massage for Father's Day, and it was a wonderful…read moreexperience! The location doesn't look like much from the outside since it's tucked away in a shopping center, but once you walk through the doors, it is incredibly peaceful, clean, and smells amazing. We were greeted immediately by very polite and welcoming staff. Our massages were done by Jenny and Vivian, and they were absolutely extraordinary. These ladies definitely know what they are doing! They targeted the exact areas I mentioned were hurting, and my boyfriend asked for deep tissue, which he definitely got. The therapist's technique, perfect pressure, and knowledge of exactly how to stretch the muscles was delightful. We also chose to upgrade to the hot stones, which was a fantastic added touch. With such perfect pricing and a team that truly understands the art of massage, we will definitely be back.

My therapist couldnt have been licensed. Ive had 100 massages and this was byfar…read morethe worst ive ever encountered. She started off simply pushing on my back. After 10 mi utes i told her i was expecting a deep tissue. At that point she started attacking my back with movement that were erratic. I yelled out in pain which lasted 3 additional days. I was given a gift certificate and they responded with the bottom of the barrel experience. They shouldnt be in business passing off that woman as a therapist

Everything was fine until the lady charged $50 on debit card instead of $15... Then she wanted to…read moreargue with me for 5 minutes about her credit card machine. Not to mention she tried taking my underwear off a few times. When I finally mentioned involving the police she proceeded with my refund. If you're looking for a good/relaxing massage definitely do not come here. I still haven't received my refund, and thanks to them I will be taking a nice long break from massages. Extremely frustrated...

Definitely would recommend very nice place enjoyed my massage love the atmosphere. Love love this…read moreplace

My friend Tiffany introduced me to The NOW Massage at Plantation Walk, and honestly I have never…read morelooked back since. They offer a few different varieties of massages including a stretch massage, healer massage, and the signature NOW massage. There are also many add-ons you can request such as gua sha, deep tissue cupping, hot stones, eye masks, and scalp massage. I've received massages from a few different therapists at both their Fort Lauderdale location and the one here in Plantation, but what keeps me coming back to this Plantation Walk location is literally the best massage therapist on the planet -- Ace. He is very popular among my friends and quite a few of us see him regularly. His understanding of the human body -- muscles, ligaments, tendons -- how to treat the body, how to stretch the body, and how to work out those pesky knots is honestly incredible. The man massages like it's a work of art, which I truly think it is. If I've been non-compliant with stretching after the gym, I can count on Ace to get me walking again. If my back and neck feel broken after stressful long shifts at work, I know I can count on him to help me regain mobility and stay pain-free. If you ever want to treat yourself, you should absolutely come to this location. The front desk staff are very kind and welcoming. They offer still water as well as citrus-infused water. They also have a bunch of little knick-knacks and creams, aromatherapy items, candles, etc. I used to belong to their membership, but I just can't financially commit to it right now. If I could, I would totally get the membership again. They also are not very pushy about it, and canceling the membership is not difficult. The bathrooms are very clean and aesthetically pleasing. The entire vibe of the studio is calming, pleasant, and relaxing. In the background they play ocean waves, which I personally find very soothing. The lighting is dim and the space smells lightly of essential oils, which really adds to the relaxing atmosphere. As far as the massage spaces themselves, they are not fully private rooms but rather individual areas separated by curtains. There is still plenty of privacy and the lighting is dim so you don't feel like people are looking at you. Of course, guests should still be courteous by silencing their phones and speaking quietly. Before your massage, there is a pre-debrief room where you talk with your therapist about any problem areas, ailments, or what you are hoping to get out of the session. Post-massage you also briefly debrief in that same room to make sure you feel good and everything went well. Ace is extremely popular, so I would definitely recommend booking ahead if you want to see him. Honestly, this place is a little piece of heaven.

Absolutely horrible customer service. I called multiple times throughout the day regarding my…read moreappointment and no one answered. After trying repeatedly, someone finally picked up the phone 5 minutes after my scheduled appointment time had already passed. Instead of apologizing or trying to help, Alani, immediately claimed they never received any calls and basically told me there was nothing she could do. No accountability, no effort to resolve the issue, and no concern for the fact that I had spent all day trying to reach them. It's unacceptable for a business to ignore calls all day and then refuse to help when their lack of communication causes a problem. The receptionist was dismissive, unprofessional, and completely unwilling to assist. Based on this experience alone, I would not recommend this place to anyone. I would also like to clarify that I had no issue paying the cancellation fee if it was required. My concern was that I asked multiple times about the possibility of rescheduling my appointment, but that option was never offered or discussed. Instead, the conversation repeatedly focused on the cancellation policy and fee, without any effort to explore an alternative solution or accommodate a reschedule. Better communication and customer service in this situation would have been greatly appreciated!

I have been going to Serenity Massage for over 8 years, and there is truly a reason I keep coming…read moreback! After my first visit, I never went anywhere else. Even when I'm traveling and get a massage somewhere else, it never compares to the quality and care I receive at Serenity. Rozzie and Jose are both incredible at what they do. They don't just give you a standard massage and send you on your way. They take the time to really understand your needs, ask what has been bothering you, and focus on the areas that need the most attention. You can tell they genuinely care about helping their clients feel better. Rozzie has been amazing at helping me with the tension and discomfort from my neck injuries. She knows exactly where to focus and somehow always works her magic. I leave feeling such a difference! Jose is phenomenal when it comes to deep tissue massage. He really knows how to work out the knots and get into those areas that need extra attention. My sister lives out of state, and every single time she comes to town, she makes sure to schedule an appointment with Jose because she says she cannot find anyone where she lives who even compares to his skills! After more than 8 years of coming here, I can confidently say Serenity Massage is in a league of its own. Rozzie and Jose are incredibly skilled, attentive, and genuinely care about what each client needs. If you're looking for more than just a relaxing massage and want someone who really listens to your body and addresses what's bothering you, I cannot recommend them enough!

I have been coming here for years and Roslyn is amazing. The place is always very clean and the…read moreatmosphere is perfect. Roslyn takes her time to check and ask what parts are bothering you and you feel like a new person walking out of there. The prices are worth the quality massage. Roslyn even recognized a mole on my back that appeared to be getting bigger over the time of coming to her. When I went to see a dermatologist he had it removed and said it was a good thing I came in. Every massage I have had from here by her and Jose have been well worth it!

INCREDIBLE! I have been to a lot of massage spas and it's hard to find someone good at deep tissue…read more Amy was amazing! Right when you walk in, they ask you to rate the pressure you would like for the massage from 1-6. I circled 5/6. Amy walked on my back, used hot stones, did some stretches, the whole nine. I have chronic tightness in my upper back and shoulders and feel so much relief after this massage. 10/10 you will not be disappointed!

Mannnnnnn I am so glad we chose this location! Booked a last minute couples massage on a Friday…read moreafternoon. Put I. The location and drove about 50 minutes, only to realize we put in the wrong City ‍ when I called to reschedule they were super nice and said to still come. So when putting your location in GPS, make sure you put in the address and Ft. Lauderdale. Waze sent us to Boca Ratón. Anyway the massage, top tier. My husband said it was the best he ever had and it's definitely top 3 for me. Somebodies auntie was on my back putting in WORK. Both the lovely woman working on me and the one working on my husband were really sweet and had great energy which is so important in a masseuse. That stuff transfers. They added hot stone and aromatherapy at no extra charge and I fell asleep. Not a k it to be found when I got off the table. We will definitely be back and the price can't be beat!

Just got an amazing massage! Great pressure and hit all the right pressure points. Friendly staff…read moreand great prices. 1st time visit can get 45min for only $50!

From the owner: Ting Ting provides Professional Massage at great prices. Experience Best Quality Deep Tissue,…read moreSwedish Western Massage, Shiatsu Japanese Asian Massage. Lic. MM40821

Cici was great the first time I went about 2 weeks ago. The massage was great and she was very…read morenice. I spent $70 for an hour massage and tipped her very well. I went to see her again just last week and she treated me with indifference. When I arrived at the business, she was in a bad mood. She didn't say hi to me. The first thing she said, was that I woke her up. This was around 5pm. I couldn't believe that she said that, and didn't greet me properly. Then, before entering the room, she requested the $70 upfront llike last time for the hour massage. So I gave it to her. Then I went into the room alone, and waited about 10 minutes until she got back. When she entered the room, I showed her the time and told her I had an from that time. She said no, that the time started 10 minutes ago, when I had paid her the $70 outside of the room. So, I said the time should start when she came back into the room when she was ready to start the massage. That upset me, in addition to her bad attitude when she told me that I woke her up. So, I told her to give me back the house money because I was being mistreated. She gave me back the money, and I left. That was no way to treat a good paying customer. If u think about it, in the service industry u don't even get charged money, before u are provided with service‍ But, that wasn't the issue, since all the asian massage places charge before providing sservice. Her mistake was that she said the time started when I paid her, not when she came back to the room 10 minutes later.