I originally purchased the Planet Fitness membership due to the original…read more hours they offered. Since then, and of course I understand the pandemic changed things - but that is not what I am referring to in this post review. I am unpleased with the hours changing all the time. I get up at 3am and get ready for it to open at 4am , and when I get there it is closed until 5 am M-F. I do not have time to work out going in at 5am - as I am sure everyone else that goes in at 4am has the same time constraint as well because they have no other time of day. The hours on the weekend have decreased, and to be honest it is unacceptable. If there is a scheduling issue I would suggest the manager re arrange his schedule to cover the necessary hours for customers instead of 8-5 or whatever he normally works. If you keep decreasing hours I would bet 99.9% the business will not survive here in Plainview, Texas. I don't like posting anything other than good reviews, but in this case, I just don't have another solution. Yes, I have plenty of professional equipment at home and another gym membership in Plainview, but I do enjoy going to PF, but not if this is going to remain the way you operate business. I am posting anonymously due to fear of retaliation. Sorry but it happens unfortunately. Please accommodate your customer needs.

From the owner: At Planet Fitness, we believe We're All Strong On This Planet™. No two members are the same - their…read moregoals, routines, and reasons for working out are different - but the one thing they all have in common is their strength. With 2,900+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

The hotel i was staying at was undergoing remodeling and their gym was closed so they gave me a…read morepass to go to the Anytime Fitness. This location was unattended (IDK, maybe they all are??) and in a small strip mall. Their machines were way too close together because of their limited floor space. I was uncomfortable working out so close to the next person that I could smell their sweat and almost hear their heartbeat. My biggest complaint is that a couple of the machines were broken or needing maintenance and since ther was no attendant, no one to inform of the issue. They had one bike and it was broken so no aerobics for me this trip. Since this was a comped visit I don't know the prices, but unless the monthly fees were dirt cheap, I would look elsewhere.

I was very disappointed with their customer service. I signed up last week thru my insurance…read morecompany and had to wait till the gym was open and staffed to get signed up and they told me today that they had quit accepting the fitness passes LAST WEEK AND THEY WOULDN'T EVEN TRY TO FIX THIS ISSUE FOR ME.

Highly recommend this gym. Very spacious allowing plenty of room to the workout equipment…read more The staff is always very friendly and helpful. Daycare is also offered at this gym.

Went for a message it was the worst ever I even have a bruise developing on my back. The lady does…read morenot understand how to give a deep tissue massage and she should never force a neck to stretch pass limit it can so sore and upset

They stopped doing Silver Sneakers! It was great for us order folks. Now we have to travel out of…read moretown if you don't have own equipment.

I was pleasantly surprised the first time I walked in. A great variety of weight equipment, cardio…read moremachines and free weights. 24 hour access cards are a huge plus. Membership rates in line with other facilities. Definitely not what I was expecting in what I previously considered just a little hometown gym. I love this place!