My review is based on more than one journey with this company and I feel it should be pointed out both Coastliner and Transdev have 5 star reviews (their only 5 star reviews) from their own employees on other sites.
In the last few months I can think of at least 5 times drivers have failed to stop at my stop even resulting in a minor ankle injury to myself, I've seen staff smoking illegally on premises, I've been ignored via email by senior staff and had to chase them for responses to reasonable complaints, I've been subjected to prolonged waits while investigations are failed to be completed in good time and I've been subjected to overhearing disgusting language, I've been delayed by a driver forgetting their work equipment and unable to legally drive and I've had to wait 3 weeks for a broken contract of sale to be suitably rectified. Oh and I've waited 2 weeks for a subject access request form to be issued
And this is with me for the last few months making the conscious effort to avoid Yorkshire Coastliner Bus Company wherever possible, I get a lift to work with a colleague who starts before me so I now start 30 mins early unpaid rather than chance their morning service and then the issue of coming home and the fact that I live next to an obvious problem stop with many drivers being completely uneducated about the stops on the route and then being rude and obstructive when I voice complaint to a walk down unlit streets as they have not let me off until the next stop (some 10 min walk away)
I've used a lot of public transport. This is by far the worst.
The one shame is for the VERY small amount of honest, open, friendly and pleasant staff.... I feel for you, I really do. read more
